Consolidated Credit Canada Reviews 

6,934
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being patient, kind, and exceptionally helpful when guiding them through complex financial situations. People also genuinely appreciate the smooth and efficient debt management programs that successfully help lower monthly payments and significantly reduce daily stress. Clients note that the signup process is exceptionally straightforward and that representatives are always easy to talk to. However, some reviewers were not happy with communication challenges, mentioning persistent difficulties accessing the online support chat and unexpected updates regarding credit reports. A few consumers also expressed frustration about unexpected financial outcomes and various account management issues experienced throughout the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently describing advisors as friendly,... See more

Service

Consumers find service to be positive, helpful, and efficient in handling debt management. Reviewers... See more

User experience

People report positive experiences with user experience, highlighting how the simple and straightforward... See more

Payment

Customers report positive experiences with payment, noting that the process is easy and realistic. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bilel Chouaibi is truly amazing! From the very beginning, he was patient, kind, and took the time to explain everything in detail. My experience with him has been absolutely wonderful ,he isprofessio... See more

Company replied

Rated 5 out of 5 stars

My experience has been nothing but amazing. I was hesitant and scared to talk about my financial situation but after speaking to Keirston , he made me feel at ease. He was empathetic, kind and list... See more

Company replied

Rated 5 out of 5 stars

They have been a saving grace for me; their service has been invaluable. Before contact Consolidated Credit I had over 30k in debt and even making over 1000.00 in payments every month, after 2 years m... See more

Company replied

Rated 5 out of 5 stars

Honestly i don't think I'd ever get out of my 60k in credit debt without consolidated credit. An incredible option for those of us in crippling debt. Also very kind, understanding staff.

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About Consolidated Credit Canada

Written by the company

Call us today at 1-844-237-4812 to begin your path towards freedom from debt.

Consolidated Credit Counseling Services of Canada Inc. is a national non-profit credit counselling organization that educates consumers about personal finance and has helped over 500,000 Canadians tackle their debt. Consolidated Credit’s unbiased debt-counselling service offers alternatives to help people get their debts under control. Alongside consolidating payments, Consolidated Credit’s counsellors focus on education and understanding. Strategies include teaching basic, but vital concepts, such as how to budget, understanding credit, and how to manage money.

BBB Accredited Business

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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4.8

All reviews

(6,934)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Shalaiya was kind and understanding

Shalaiya was kind and understanding. She was patient and let me go on explaining things in my life. She was compassionate and empathetic. This made me feel valued as a person and not embarrassed about my situation.

30 March 2026
Rated 5 out of 5 stars

CCC team is just amazing in helping me…

CCC team is just amazing in helping me get out of debt with there planned monthly payments that’s affordable and flexible . The staff are very kind, knowledgeable , supportive and understanding when it comes to financial situations! The whole process with ccc has been stress free , easy process and I’m grateful I contacted them and was in program right away! I couldn’t have done it without this amazing company! Highly recommended!

Thank you

26 March 2025
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Reply from Consolidated Credit Canada

Dear GH,
Our team works hard to give people the second chance they deserve and are delighted you had such a good experience with them and our program! We appreciate you sharing your feedback. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

One of the best

I am free because of the help and paying my debt on time

1 August 2025
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Reply from Consolidated Credit Canada

Hi Naomi,
We're delighted you finished the program and reached the goal of being debt-free! Thank you for choosing us as a partner in your journey. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Very helpful

Very helpful, great staff.

29 November 2025
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Reply from Consolidated Credit Canada

Hi Customer,
We're pleased to hear you received the friendly, helpful service you deserve! We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Very kind personal.

Very kind personal.
Lady Rim is very kind and open in the process.

16 March 2026
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Reply from Consolidated Credit Canada

Dear Ilie,
We're grateful for the opportunity to work with you and appreciate the feedback with Rim. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

Promptness

Promptness

17 March 2026
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Reply from Consolidated Credit Canada

Hi Kelly,
We understand the importance of fast, reliable customer service and are glad that's what you've received. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Waqas was very very helpful

Waqas was very very helpful,he took time to explain every step,thank you so much sir.

16 March 2026
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Reply from Consolidated Credit Canada

Dear Shawn,
We appreciate you sharing your experience with Waqas and are glad he provided the high level of service you deserve! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

The group at consolidated credit Canada…

The group at consolidated credit Canada made everything easy, from sign up to payment

20 January 2026
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Reply from Consolidated Credit Canada

Hi Trevor,
Welcome aboard! We're glad to hear your enrollment was convenient and that your program is going smoothly. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Vicky,
We're delighted to have been part of your financial journey and are glad the program provided you with real help! We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 1 out of 5 stars

“Warning”

“Warning”
Avoid this dishonest smooth talking company at all costs
Jeff schwartz is a dishonest man and his company need to he investigated for giving false information when getting interviewed for joining the program
We went through some difficulties in the beginning of the year and went into panick as we received word at work that theres going to he major “layoffs”
I went to consolidated credit to assist me with my accounts etc etc
While i got my interview to start the program i asked the guy numerous times will my credit score be affected and if its going to show “collections” or “missed payments and i dont want to join the program if its going to have a negative impact on my report whatsoever and he assured me that that wont be the case and my credit score will actually improve so i felt relieved
They also told me to put stop payments on all my accounts as its now in their hands but while doing so my accounts still managed to take funds out of my account and sometimes it went into “nsf”
I phoned one of my accounts and made sure i was on the program and explaimed my situation to the lady and i told her im sorry that my account are now handed over to consolidated credit but i had no choice,she told me its fine but i will now have a “r7” on my credit report as thats how they report it
I never heard of a “r7” in my life and did some research and came to the shocking reality of how bad it is on your credit report
Consolidated credit did not mention 1 word about it not a single one
I immediately asked upper managment to get in touch with me and “jeff” carried on with the smooth talking how they all are trained and i asked him how is it that nobody mentioned “r7” and then he replied “its out of our control what gets reported and it might even be a “r9”he replied

Now all of a sudden they mention the bad that gets reported

These ppl come with smooth talks so you join the program and after that you will get very bad credit report and can forget to ever get a morgage
My credit score was good now its a mess because of misleading dishonest information

Plse anybody that want to join the program be aware and rather make arangments with your creditors before destroying your credit

I also left numerous messages and emails and got no response from “jeff

I removed myself from the program and im back to paying my accounts myself after being on the program for not even a month and my credit score are ruined,all in a month and it was more hassles to deal with them them anything
All these ppl that give them 5 stars and good reviews dont know whats about to come to their credit reports
Consolidated credit should be ashamed of themself

They refuse to send copy of recording as they know i asked multiple times of any bad marks on credit bureau
Now i beg them for a copy of my recording so i can sent proof to equifax and transunion and they refuse to reply to my calls mails etc as they know they are in the wrong as mentioned that they told me it wont affect my credit report
They are all trained to smooth talk and will propably have a reply or excuse on my review
His worker “precious” are also in with the dishonesty as i called her like 10 times and she also ignoring me now
Answer the following
“WHY Was nothing about r7 mentioned on the application interview and why am i getting ignored now and “jeff” dont want to send me a copy of the recording
You guys messed up my future
Everybody else that experienced similar scenario where you were not informed about the impact on your credit score should file a complain at equifax and transunion so they can get justice for their dishonesty

10 March 2026
Unprompted review
Rated 5 out of 5 stars

No hasdles and great customer service

No hasdles and great customer service

11 March 2026
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Lisa,
Great service is our goal and we're pleased to know you received the high level of care you deserve! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 5 out of 5 stars

very helpful was able to answer ally…

very helpful was able to answer ally questions and help me understand everything.

9 March 2026
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Reply from Consolidated Credit Canada

Hi Elton,
We understand people have a lot of questions when first starting their program, we're happy your counsellor took the time to answer all your questions fully. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Awesome staff.

Awesome staff.

4 March 2026
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Reply from Consolidated Credit Canada

Dear Matthew,
We stive to deliver stellar service and are so glad that's what you received! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Easy

Should have done it much sooner, way less stress!

1 January 2026
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Reply from Consolidated Credit Canada

Dear Cindy,
We're excited to be working with you and are delighted the program has taken some stress off your shoulders! Thank you for taking the time to leave a review. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 4 out of 5 stars

The people on the phone are very…

The people on the phone are very friendly definitely took a load off my mind and my financial burdens. If anybody stressing about something, I would definitely go to them before they let stress take over the world. What a very friendly and easy application process I should’ve done it sooner.

15 February 2026
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Reply from Consolidated Credit Canada

Hi Paul,
Welcome aboard! We're glad to hear your counsellor was helpful and empathetic during your call. We look forward to seeing the progress you'll make in the program! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 4 out of 5 stars

Regretting my decision

I was extremely happy to eliminate some of my debt. The creditors accepted my proposal and the first payment was taken out of my account to pay them. Is it standard practice for the creditors to file a late payment remark on my credit score? All 3 companies did this dropping my score from 689 to under 600. If I knew this would happen I would have kept my debt. All 11 years of having credit cards I never had a late payment on my file. This is disappointing.

12 February 2026
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Tanya,
Thanks for sharing your experience. Since there's no identifying information allowing us to locate your file and reach out to you, please contact client services at 800-656-4049. We'll review your program details and contact your creditors and request your credit history be accurately reflected. We hope to hear from you soon!

Rated 5 out of 5 stars

Great Vehicle For Debt Reduction

An easy approach to managing one's debt. Over 3 yrs ago my debt was getting unmanageable and I found Consolidated Credit and they were able to help get that debt under control and soon will be paid off in full. The app provides useful information about debt, specifically credit cards and things like utilization which I never knew about until signing up to Consolidated Credit.

2 October 2025
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Reply from Consolidated Credit Canada

Dear Christopher,
Thank you for taking the time to share your experience. It's a pleasure to know the program has provided you real help and that you'll soon be debt-free! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

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