Consolidated Credit Canada Reviews 

6,934
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being patient, kind, and exceptionally helpful when guiding them through complex financial situations. People also genuinely appreciate the smooth and efficient debt management programs that successfully help lower monthly payments and significantly reduce daily stress. Clients note that the signup process is exceptionally straightforward and that representatives are always easy to talk to. However, some reviewers were not happy with communication challenges, mentioning persistent difficulties accessing the online support chat and unexpected updates regarding credit reports. A few consumers also expressed frustration about unexpected financial outcomes and various account management issues experienced throughout the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently describing advisors as friendly,... See more

Service

Consumers find service to be positive, helpful, and efficient in handling debt management. Reviewers... See more

User experience

People report positive experiences with user experience, highlighting how the simple and straightforward... See more

Payment

Customers report positive experiences with payment, noting that the process is easy and realistic. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bilel Chouaibi is truly amazing! From the very beginning, he was patient, kind, and took the time to explain everything in detail. My experience with him has been absolutely wonderful ,he isprofessio... See more

Company replied

Rated 5 out of 5 stars

My experience has been nothing but amazing. I was hesitant and scared to talk about my financial situation but after speaking to Keirston , he made me feel at ease. He was empathetic, kind and list... See more

Company replied

Rated 5 out of 5 stars

They have been a saving grace for me; their service has been invaluable. Before contact Consolidated Credit I had over 30k in debt and even making over 1000.00 in payments every month, after 2 years m... See more

Company replied

Rated 5 out of 5 stars

Honestly i don't think I'd ever get out of my 60k in credit debt without consolidated credit. An incredible option for those of us in crippling debt. Also very kind, understanding staff.

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About Consolidated Credit Canada

Written by the company

Call us today at 1-844-237-4812 to begin your path towards freedom from debt.

Consolidated Credit Counseling Services of Canada Inc. is a national non-profit credit counselling organization that educates consumers about personal finance and has helped over 500,000 Canadians tackle their debt. Consolidated Credit’s unbiased debt-counselling service offers alternatives to help people get their debts under control. Alongside consolidating payments, Consolidated Credit’s counsellors focus on education and understanding. Strategies include teaching basic, but vital concepts, such as how to budget, understanding credit, and how to manage money.

BBB Accredited Business

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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4.8

All reviews

(6,934)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

xxxxxxxxxxxxxxxxxx

1 January 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi X,
We're glad to hear you had a nice experience! Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Karen,
Congratulations on being close to graduating from the program! It's exciting to be close to a goal like this and we appreciate you choosing us as a partner in your financial journey. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

Answered my request.

All my request was answered.

21 January 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Jose,
We aim to provide the best possible service and are pleased to know you had your requested handled well. Thank you for the chance to be part of your financial journey! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 4 out of 5 stars
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Christina,
We understand life isn't always predictable and that a little understanding and flexibility can make a huge difference. We're happy to be accommodating with your program! We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

This consolidation has made my life so…

This consolidation has made my life so much easier.

1 July 2024
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Reply from Consolidated Credit Canada

Hi Lynn,
Welcome aboard! We're glad your program is doing what it's designed to do - make repayment easier while saving you money. Thank you for sharing your experience! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 5 out of 5 stars
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Kimberly,
We strive to provide stellar service and are glad to know you always get the help you need when you call! Help your friends and family achieve financial security by referring them to us. Have them call 855-237-3337 for a free consultation!

Rated 5 out of 5 stars

easy to work with

23 December 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Rebecca,
Welcome aboard! Our team works hard to make things as convenient and simple as possible and we're glad those efforts have paid off. We appreciate the chance to work with you! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 5 out of 5 stars
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Meaghan,
We strive to provide best-in-class service and are pleased to hear you're satisfied with your experience so far. We appreciate your feedback! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

They have been up front and honest with…

They have been up front and honest with me from beginning. Their customer service are so helpful and understanding. My financial problem situation is being made so much easier because of Consolidated!

13 December 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Rosita,
We understand the importance of professional, transparent customer service and are happy to hear that's what you've been receiving! It's a pleasure to be part of your financial journey and help you reach your goals. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Great service!

10 December 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Francois,
We're happy to hear you've been receiving the high level of service you deserve! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 5 out of 5 stars

The company provides excellent service

The company has great customer service, very knowledgeable and professional.

3 December 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Jaime,
We strive to provide excellent customer service and are glad you're satisfied with your experience! Thank you for choosing to work with us and for taking the time to share your feedback. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Almost have my debt done

Almost have my debt done

5 December 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Sonja,
Congratulations on being almost out of debt! It's a delight to work with you and see your success. We can't wait to have you graduate from the program and reach the goal of getting your accounts paid off! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 4 out of 5 stars

Good!

Good Stuff!

4 December 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Kerry,
Thank you for letting us know you received the high level of service you deserve! If there is anything we can do to improve your experience and make it worthy of five stars, please don't hesitate to call client services at 800-656-4049! Otherwise, we hope to earn an updated review as you progress in the program and see how it benefits you.

Rated 5 out of 5 stars

Somaiya was wonderful to work with

Somaiya was wonderful to work with. She answered all questions and provided lots of information.

2 December 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Ariene,
We're excited to be working with you and are pleased to hear Somaiya provided you with great service! Thank you for sharing your feedback with us. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation!

Rated 5 out of 5 stars

no issues

no issues or problems occuring straight foreward and simple to do and pay thank you.

3 December 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Christian,
Welcome aboard! We're happy to hear everything has been going smoothly for you, it's a pleasure to be part of your financial journey. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

Amazing so helpful

10 October 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Amber,
Thank you for choosing to work with us and for taking the time to share your experience! It's a treat to know you've been receiving the great service we strive to provide. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

It has helped to make monthly payment…

It has helped to make monthly payment without interest or less interest. Which giving me options

28 November 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Louis,
We're pleased to be able to free up some of your monthly budget by reducing your interest rates and therefore what you owe each month. Thank you for choosing us as a partner in your financial journey! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 1 out of 5 stars

I signed the consolidated credit…

I signed the consolidated credit program on oct 30 2024 my first payment on nov 15 but counselor shan has not finished my file he is not answering my email or phone call very bad service

1 November 2024
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Kushal,
We appreciate you sharing this feedback so that we can improve our service. While attempts were made to contact you, we understand a miscommunication occurred and were happy to assign you to a different counsellor. We're delighted to see your program is now fully active and all issues have been resolved! Please do not hesitate to reach out to client services at 800-656-4049 if you have any additional questions or need help in the future. Thank you for choosing us to be part of your financial journey.

Rated 5 out of 5 stars

Nice


Great services

27 November 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Martin,
Welcome aboard! We appreciate the feedback and are happy to hear you had a positive experience. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Supportive and non judgemental staff

Supportive and non judgemental staff

8 August 2024
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Jessica,
We believe everyone deserves a second chance and know life doesn't always go according to plan. We're glad your counsellor gave you the empathy and respect you deserve! Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

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