CI Group Reviews 2,726

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, from initial consultations to installation. The service is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and non-pushy sales approach. Consumers are delighted with the quality of the product and the transformation of their conservatories, noting improved temperature control and aesthetics. The installation process is often described as smooth, quick, and tidy, with teams showing great workmanship and respect for property. However, some customers also noted issues with the installation, such as electrical problems left unresolved, guttering being cut too short, and cut cables. A few people experienced issues with the new roof's performance in certain weather conditions, leading to repair attempts and concerns about the gutter system's effectiveness.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the high-quality workmanship... See more

Product

Users describe positive interactions with the product, highlighting its transformative effect on... See more

Facilities

Consumers find facilities to be positive, particularly regarding conservatories. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Already had conservatory excellently insulated inside and tiled outside. This time was our utility. Alan Shields expertly co-ordinated this little project. Two teams and one days installation. It was... See more

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Rated 5 out of 5 stars

The CI group were brilliant throughout the process of installing our new conservatory insulation. They initially visited to measure up and give us prices so we had a good idea of the cost. Booked u... See more

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Rated 5 out of 5 stars

All our dealings with this company have been positive from start to finish. Richard who did the quote was very informative, but not pushy and the office staff have been friendly & helpful. Paul, James... See more

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Rated 5 out of 5 stars

From start to finish yesterday faultless service, John and Nyle then Lucas and Peter have arrived on time every day, cleared up each evening. Fitted with expertise and knowledge. The transformation is... See more

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Rated 5 out of 5 stars

From start to finish the whole installation was seam free. I love the look of the ceiling and no longer have to endure heat and glare from the previous ineffective roof blinds. The whole area is uplif... See more

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Rated 5 out of 5 stars

Very professional set up, from the surveyor to the admin staff, and finally the technical workforce. All very friendly and helpful. They insulated both conservatory and porch in 4.5 hours. Clean an... See more

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Rated 5 out of 5 stars

Right from the outset I have been impressed by your company and its customer service. The surveyor who made the initial visit was most helpful and informative. I was also pleased that he promised a sh... See more

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Rated 5 out of 5 stars

So impressed and very very happy. We had our conservatory roof insulated on Tuesday 27th January 2026 and already can see and feel the difference! We wish we had this done earlier! From start to finis... See more

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Rated 5 out of 5 stars

This conservatory roofing solution has absolutely changed the way we can use the space. Previously, it was too cold in winter and extremely hot in warm weather. Now, whilst we still need some heating... See more

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Rated 4 out of 5 stars

It's so much cooler now in the hot weather and a much more useable room. The team of Greg and Lucas working on the outside were fantastic, so hardworking and so quick. Would recommend them highly. S... See more

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Rated 5 out of 5 stars

Lucas and Peter were our Ci group installers and turned up on the arranged date of thursday 28th August they were on time , carried out the work brilliantly and kept us informed,took photos and sh... See more

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Rated 5 out of 5 stars

Visited CI Group Stand at Harrogate flower show at end of April. Liked the idea of insulating our conservatory. A representative visited us & gave us all the relevant information with 'no hard sell'.... See more

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Rated 5 out of 5 stars

We recently had our conservatory roof insulated, and from start to finish, the process was seamless – we are absolutely delighted with the outcome. The price was very competitive, and Chris guided u... See more

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Rated 5 out of 5 stars

The representative who gave us advice and took measurements was prompt, courteous and answered all questions and concerns. He was not at all pushy. After agreeing to the installation an appointment wa... See more

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Rated 5 out of 5 stars

From start to finish a very professional service. Especially big thanks to Lucas & Peter, they installed the new insulated inside and new external panels in under 6 hours, they worked continuously,and... See more

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Rated 5 out of 5 stars

From the initial visit by Kevin Boorman, to the installation by Joe and Paul, we were kept well informed and treated with respect. Kevin gave us all the information we needed, and explained the proc... See more

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Rated 5 out of 5 stars

Getting our conservatory insulated has turned it into a usable space. From the initial visit to the installation, the service was great all the way through the process. We had an initial visit where o... See more

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Rated 5 out of 5 stars

The visit for the initial quote was very helpful and clear. All subsequent communication kept us informed of the next steps. The installation team, led by Lucas, was fantastic. All the guys were ple... See more

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Rated 5 out of 5 stars

CI was great from start to finish. The sales process was very informative and helpful. We felt the sales rep was excellent. The support team in Manchester were very helpful too. The installation pr... See more

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Rated 5 out of 5 stars

Our experience with CI has so far been very good, the Sales lad Chris was very helpful without being pushy, I never felt under pressure and he explained everything with total professionalism. The surv... See more

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Rated 5 out of 5 stars

The whole experience from contacting CI Group to having the roof fitted was a great experience. Kelly who organised the administration side of things was very helpful. The surveyor came to see... See more

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Rated 5 out of 5 stars

So easy to deal with, responsive and helpful. I was very sceptical about both the company and the product but my experience was excellent from start to finish. The quality and look of the internal i... See more

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Rated 5 out of 5 stars

Request for help and advice regarding our conservatory was unbelievably quick in coming. I placed a query on a Friday and everything was sorted by the following week. The response was amazing, the who... See more

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Rated 5 out of 5 stars

The initial survey was carried out in a very professional manner and gave us a lot of advice on choosing the way ahead. The team turned up on time and were a pleasure to work with. They cleared up v... See more

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Rated 1 out of 5 stars

I would like to add to my previous response to Conservatory Insulations. After further consideration of the situation I find myself in, it has taken three months and three modifications to weather... See more

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Rated 5 out of 5 stars

From the begining they were professional, knowledgeable and very helpful. The service was amazing, eight days after putting in the order the two first class fitters were here doing the installing.The... See more

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Rated 5 out of 5 stars

This two chaps who installed my insulated conservatory roof made my experience of this company great. They were respectful of my property and worked cleanly and tidied as they finished. I now use my c... See more

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Rated 1 out of 5 stars

And Finally. Hopefully to CI Group As I have previously stated, we were very pleased with the installation of the roof and the subsequent lagging and cladding on the conservatory. Regrettab... See more

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Rated 5 out of 5 stars

Just had our conservatory roof tiled. The installation team were really good, completed the job in 2 days. Everything was cleaned down by them when all finished. Roof looks amazing. They had already i... See more

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Rated 5 out of 5 stars

We have just had our conservatory roof replaced with tiles and new insulation. The team we had were excellent, Mick, Carl and Jack. They were very friendly & helpful, the job was done with no problems... See more

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Rated 2 out of 5 stars

The work was done, okay. However, the company now on providing the necessary legal documents. Without such the value of the roof is no longer viable. Very friendly during sales et cetera, but now rath... See more

Rated 5 out of 5 stars

We are all very happy with the guys from the CI Group. Lucas and Peter were the guy who came to do the work which only took a few hours, but has made a huge difference to our conservatory they were ve... See more

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Rated 1 out of 5 stars

Conservatory Installations installed a new composite roof to our conservatory on 8 October 2024. We were very pleased with the installation which restored our 19-year-old conservatory to a ne... See more

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Rated 5 out of 5 stars

I had a CI brand ceiling installed in my conservatory 4 years ago and have been delighted with it. My sister moved into a bungalow with a conservatory earlier this year and I've had them fit one for... See more

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Rated 5 out of 5 stars

From when Aaron first came to view the conservatory to Lucas and Peter fitting the solid roof today, it has been a quality job. Lucas and Peter worked so hard and have done a great job, being polite... See more

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Rated 5 out of 5 stars

Very smooth service, from initial Sales visit to fitters coming to install. Luke and Nathan very professional carrying out installation to a high standard. We have had 2 of the hottest days since and... See more

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Rated 5 out of 5 stars

Everything was done professionally. The team were helpful& made a very good job of our installation. All done quickly & cleanly.No mess left whatsoever. Thankyou Elaine & Simon Nicholls. Poole , Dorse... See more

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Rated 5 out of 5 stars

We had our conservatory roof tiled over a week ago and want to say how very pleased we are. It is definitely warmer and a lot more quieter when it rains. The quality of the work carried out is brill... See more

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Rated 1 out of 5 stars

Hi , had ours done about 5 months ago been too busy to get round to this so here goes , so first off the fitters left us in a flood on day 2 they didn't leave us water tight and didn't care when they... See more

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Rated 5 out of 5 stars

I have never met a more caring friendly polite and helpful team of fitters. Had my conservatory roof done today.23rd March. It is amazing can't wait for summer. They were excellent from start to finis... See more

Rated 5 out of 5 stars

We could not be more pleased with our new conservatory roof from CI Group We have had the roof done since July last year and it really has been a game changer The conservatory is warm in winter... See more

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Rated 5 out of 5 stars

Our experience with this company was positive from beginning to end. The agent who initially sold us the conservatory roof was informative and not at all persuasive in her style. A surveyor called s... See more

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Rated 5 out of 5 stars

Excellent company Decided to change the roof of my conservatory by changing my insulation This has made a huge difference in the lounging of my conservatory. Both the winter and summer was unbe... See more

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Rated 5 out of 5 stars

Our conservatory was like a second lounge in our home with the way our family setup was and as it is with British weather the rain was very loud, sun would cause it to be too hot and winter was very c... See more

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Rated 5 out of 5 stars

From first contact to completion of our conservatory being insulated all contact with CI staff was polite and professional, no pushy sales talk, just clear and timely information. We were kept fully... See more

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Rated 5 out of 5 stars

Fantastic service, Chris was informative and no pressure or hard sell. Advised us that the work could be carried out in the next few weeks, we had the work carried out a week later. Nathan and Ashley... See more

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Rated 5 out of 5 stars

The call staff kept in touch with me and offered a fixing date earlier than the original date, which was more suitable for my wife and myself. Two days before the new date, I was contacted by the fixe... See more

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Rated 5 out of 5 stars

Excellent installation work today by Lucas and Greg from Manchester! Prompt arrival and straight on with the job: very thorough and a swift tidy-up. The finish has transformed our little room, making... See more

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Rated 5 out of 5 stars

We are thrilled with our new conservatory insulation - it has transformed our conservatory into somewhere that is now the same temperature as the rest of the house! The finish is fantastic and t... See more

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Rated 5 out of 5 stars

Fitters arrived on time, worked very hard to completion, very courteous, tidy & polite. Extremely pleased with the final finish, could not have wished for more. Dealing with CI group has been a plea... See more

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Rated 1 out of 5 stars

Hi Mr Millard, our response was delayed due to ongoing investigations with the finance company, and we were unable to comment until the matter was resolved. Throughout this process, all com... See more

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Rated 5 out of 5 stars

I had a great experience with my interior conservatory roof installation which was installed by Paul and Mason who did a first class job within the time frame and without any disruption. They left eve... See more

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Rated 5 out of 5 stars

Impressive from start to finish. No pushy sales pitch and clear communication throughout. Installation was quick and completed to a high standard. They even remove the ceiling blinds for us. The finis... See more

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Rated 5 out of 5 stars

From our first visit with the representative to to the instulation everything went to plan. Our fitters Lucas & Peter were amazing the arrived on time they were polite,courteous and never stopped unt... See more

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Rated 5 out of 5 stars

Good communication from start to finish. The fitters Lucas and Peter were fantastic. Very professional and really friendly. You could see they took pride in thier work. I'm 100% happy with everything... See more

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Rated 3 out of 5 stars

First thing is fitters were brilliant 👏 and VERY HELPFUL, but I have lean too conservatory and when finished and looked out of upstairs window across the roof all you could see 👀 WAS CI GROUP... See more

Company replied


Company details

  1. Conservatory Specialist
  2. Conservatory Construction Contractor
  3. Construction Company
  4. Energy Equipment and Solutions
  5. Home Improvement Store
  6. Insulation Contractor

About CI Group

Written by the company

Trustpilot-GIF
Conservatory Insulations

About Conservatory Insulations

As a company we have been involved in the insulation industry for over 14 years. During this time Conservatory Insulations have installed our energy efficient system in over 30,000 homes in the UK.

We are renowned for our high standard of quality together with excellent customer service.

Introduction to C.H.R.I.S.®

A unique solution for insulating your conservatory

Here at conservatory Insulations we certainly know the issues regarding conservatories getting too hot in the summer and too cold in the winter. This is why we have created a complete system that is a collection of the very best materials and processes to control the temperature in your conservatory.

Whatever the weather, the C.H.R.I.S.® system makes your conservatory a room you can use all year round. Our unique insulation reflects the heat away in the summer and will keep the heat in during the winter months. Our unique IFB board reflects 90% of light, keeping your conservatory light and easy to clean with its wipeable surface.

Conservaheat Quilt

Our conservatory insulation quilt is designed and manufactured to a high standard of quality and is unavailable anywhere else on the market. What makes it so unique is the true Foil Aluminium Outer layer, which helps protect the insulation in extreme temperatures found in un-insulated conservatories.

IFB Board

Over the years we have designed a finishing board, which we fit to the underside of your conservatory. The board is specially designed to

    add an extra layer of insulation
    keep the interior light (90% reflective)
    Lightweight
Our IFB board is easy to clean with its wipeable surface, and it is a unique product that’s only available through Conservatory Insulations.

C.H.R.I.S.® Installation

As well as our specialist quilt and IFB Board our teams of fitters are trained to install the unique system to exacting standards, to ensure the perfect solution every time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Work was carried out as scheduled and…

Work was carried out as scheduled and completed in one day the roof made difference a bit cooler in summer time, but time will tell as to when winter comes i can recommend .

8 August 2025
CI Group logo

Reply from CI Group

Happy that we could help

Rated 5 out of 5 stars

Our experience with this company was outstanding

Our experience with this company was positive from beginning to end. The agent who initially sold us the conservatory roof was informative and not at all persuasive in her style. A surveyor called soon after and we were given a timeframe for commencement of construction. This was adhered to without any delays.

The two workmen who arrived on the day were very pleasant natured. They were skilled and professional in the construction which took them three solid days to complete. They worked tirelessly with barely a break and left our property tidy by the end. The skip was collected swiftly as had been advised. Everything had been well coordinated and we were satisfied that we had made a good choice with this company. The end result is just what we wanted.

11 August 2025
CI Group logo

Reply from CI Group

We are really pleased to have helped you with your conservatory

Rated 5 out of 5 stars

Excellent company best decision made to have the insulation

Excellent company
Decided to change the roof of my conservatory by changing my insulation

This has made a huge difference in the lounging of my conservatory. Both the winter and summer was unbearable either heaters were required or cold fan heaters in the summer, this is no longer the case and has proven to be just fantastic combating both seasons.
Would highly recommend best decision made

11 August 2025
CI Group logo

Reply from CI Group

Great review, thank you

Rated 5 out of 5 stars

Experience

Honest, clean, experienced workforce employed by CI Group. Paul an Mason worked well together and were most helpful

14 August 2025
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Reply from CI Group

Thank you

Rated 5 out of 5 stars

They arrived on time

They arrived on time, very pleasant, helped us to move the furniture outside and quickly finished, cleaned up then put the furniture back before leaving 😀

12 August 2025
CI Group logo

Reply from CI Group

Thank you for the review

Rated 5 out of 5 stars

Conservatory insulation

We are all very happy with the guys from the CI Group. Lucas and Peter were the guy who came to do the work which only took a few hours, but has made a huge difference to our conservatory they were very professional and very clean when the work was completed. Definitely recommend the CI Group for anyone who have conservatory.

15 August 2025
CI Group logo

Reply from CI Group

Thank you for your kind words

Rated 4 out of 5 stars

Fast done but few bits caused issues

Good experience done fast however few plants were destroyed at the time of installation and also screws on the driveway that ended up with one of my cars having flat tyre to the point that it went of the rim and we had to pay for new tyre just before our holiday

1 August 2025
CI Group logo

Reply from CI Group

Sorry your installation wasn't perfect. We do train our fitters to clean up after themselves, so we are sorry this didn't happen on this occasion

Rated 4 out of 5 stars

Excellent polite workmen but lost a lot…

Excellent polite workmen but lost a lot of time as had to got to Aberystwyth to get guttering as the surveyor had mis calculated the gutter. That meant they didn’t leave until 7-30 pm and rushed to finish . They left black marks ( from their hands I think) on the cross piece which they intended to get off for us and is impossible to remove. We have had to paint over it with gloss

8 August 2025
CI Group logo

Reply from CI Group

Sorry your installation didn't go as well as we would have hoped. Thanks for the review

Rated 5 out of 5 stars

So good

Looks amazing and has made such a big difference making the room more usable

8 August 2025
CI Group logo

Reply from CI Group

Thank you

Rated 5 out of 5 stars

Very professional work

They turned up on time.
They did a good professional job, were very polite and tidied up after themselves.
Could not fault the service.
Would recommend them.

11 August 2025
CI Group logo

Reply from CI Group

Hello, thank you for taking the time to share your feedback. We are so pleased to hear that you are happy with the results and that our installation teams have provided you with an excellent service. Thank you for the recommendation.

Rated 5 out of 5 stars

excellent work by a great team

excellent work by a great team. Very impressed with the new look.

1 August 2025
CI Group logo

Reply from CI Group

Hi Barbara, thank you so much for your review and that you are happy with the service you have received from our team throughout the process. Its great to hear you are delighted with the insulation and with the whole new look to your conservatory.

Rated 5 out of 5 stars

a five star service

Very helpful advice at the first meeting, a good price, excellent installers - most efficient and careful. When they had finished you would not have known they had been working there. Very impressed with the whole package.

1 August 2025
CI Group logo

Reply from CI Group

Thank you for taking the time to leave us a 5 star review Maureen. We are glad to hear you are pleased with the finished product and the service you received. Your positive feedback it's very much appreciated

Rated 5 out of 5 stars

Very smooth service

Very smooth service, from initial Sales visit to fitters coming to install. Luke and Nathan very professional carrying out installation to a high standard. We have had 2 of the hottest days since and it has deffinately made a difference. Thank you to CI Group.

12 August 2025
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Reply from CI Group

Thank you so much for your review Karen. It is great to hear that you've had such a good experience with our company from start to finish and are now enjoying the benefits of the insulation.

Rated 5 out of 5 stars

The service was very efficient from t…

The service was very efficient from t he initial survey to the installation. The difference to the temperature in the conservatory has been incredible, exactly as advertised. Many thanks

1 August 2025
CI Group logo

Reply from CI Group

Hi, thanks for taking the time to leave your review. It's fantastic to hear that you are now feeling the benefits of our unique C.H.R.I.S. Insulation System in your conservatory. Its also brilliant to hear you have had a great experience with us from start to finish.

Rated 5 out of 5 stars

Great product. Great Company. Well priced.

From start to finish the whole process was excellent. The initial surveyors visit with George was very helpful and informative and the price quoted acceptable so we decided to go ahead. On the day of installation the fitters, Nathan and Luke, were on time, polite and very professional and efficient. As for the installed product itself, it made an immediate, positive difference to the conservatory - particularly as it was a warm sunny day outside. We are really pleased we went ahead with this product and would highly recommend CI GROUP for their great customer service.

31 July 2025
Unprompted review
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Reply from CI Group

Hello Andrew, thanks for taking the time to leave your review. It's fantastic to hear that you are happy with the service provided from start to finish and that you are already feeling the benefits of the insulation. Thank you for the recommendation.

Rated 5 out of 5 stars

Faultless performance

From the initial request for a quote through to completion of the job, the CI team performed faultlessly.

8 August 2025
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Reply from CI Group

Thank you so much for your review Malcolm. It is fantastic to hear that you've had such a good experience with our company and are now able to enjoy the benefits of the insulation and your newly tiled conservatory roof.

Rated 5 out of 5 stars

The call staff kept in touch with me…

The call staff kept in touch with me and offered a fixing date earlier than the original date, which was more suitable for my wife and myself. Two days before the new date, I was contacted by the fixers, who would be in our area the following day, asking if it would be possible to do the job then. I had no problem with that, and they arrived within the time scale they gave me. They worked hard and efficiently in what was a hot day. and completed the job in under three hours. The result was a clean professional job with no hassle.

1 August 2025
CI Group logo

Reply from CI Group

Hello Alan, thank you for taking the time to share your feedback. We are so pleased to hear that you are happy with the results and that our installation teams have provided you with an excellent service.

Rated 5 out of 5 stars

Great service

Great service, the fitters were superb and couldn’t have been a nicer and more helpful bunch of people.

8 August 2025
CI Group logo

Reply from CI Group

Hello Bev, thank you for taking the time to share your feedback. We are so pleased to hear that you are happy with the results and that our installation teams have provided you with an excellent service of insulating and tiling your conservatory roof. Enjoy your new room.

Rated 5 out of 5 stars

Very good company to deal with

Everyone from the estimator to the fitters were a joy to deal with and we are so pleased with the finished product

7 August 2025
CI Group logo

Reply from CI Group

Hi Brian thank you so much for your review and that you are happy with the service you have received from our teams throughout the process. Its great to hear you are delighted with the insulation and finished look. Please keep us updated as to how the insulation works for you.

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