Ordered supply of parts (tube and domes) for my NHS Sage hearing aids, I'd get them free on the NHS, but they're not expensive items, are genuine parts, and save me the hassle of making and waiting... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I enquired before my purchase and received prompt and helpful advice. Ordered item the next day which was a Friday. I hoped it would arrive Saturday but it was delivered on Monday morning, which was... See more
Company replied
Ordered online on 28 July; delivered by Royal Mail Tracked on 30 July. Kept informed each step along the way. Usual efficient Connevan's service. Yet to try the toupe tape to 'secure' BTE hearing aids... See more
Company replied
Easy to locate and find correct battery for my needs also quick response time and batteries delivered in a very short space of time. I would recommend Connevans to anyone who needs parts ,equipment... See more
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Company details
Written by the company
Connevans; Designing, Manufacturing and Supplying Equipment for Deaf and Hard of Hearing People in Education, Employment, the Home & Leisure, as well as much much more! As an extension to our product range, we also supply a wide selection of Daily Living Aids, many of which are manufactured in the UK. The name Connevans is derived from its founders Connie and Meurig Evans who started the company in 1961. Today Connevans is run by their son David and granddaughter Laura. There are a number of other family connections within the company, such as a Mother & Daughter and a God-father & God-daughter and we have to mention the occasional 'office dogs' like Pixel & Tara! With Connevans it is not just business, it's family, just one of the many reasons why we pride ourselves on a very high level of customer service. We are delighted with the kind comments we receive on Trustpilot and if a member of our staff is mentioned by name, we always tell them and thank them.
Contact info
Bridge House. 1 Nutfield Road, RH1 3EB, Merstham, Surrey, United Kingdom
- 01737247571
- phil@connevans.com
- connevans.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceeded expectations
I found the web site very easy to understand, which made the ordering and payment process a breeze. Acknowledgment and updating of order was excellent and the goods arrived within days. My first time using this site and it will not be my last.
3 September 2026
Unprompted review
Reply from Connevans Limited
Hi Robert
Thanks so much for your lovely review! We're delighted your first experience with Connevans was so easy, and we really appreciate you choosing us. We look forward to welcoming you back! :)
Best wishes from all of us at Connevans
Good price
Good price, easy purchase process, and a quick delivery. What more can I say
25 August 2026
Reply from Connevans Limited
Hello Mr Harrison
Thanks so much for your lovely review. We're so glad to hear that you're happy with your experience and hope to help you again in the near future :)
Best wishes from all of us at Connevans
Received what I ordered on time and as…
Received what I ordered on time and as expected.
25 August 2026
Reply from Connevans Limited
Hi Helen
Thanks for your review, we're pleased to hear you're happy with your experience :)
Best wishes from all of us at Connevans
Good price & good service.
Connevans had by far the lowest price for the batteries that I needed. Delivery may not have been as quick as some sites, but I was in no hurry and the item arrived safely and in no excess packaging.
31 August 2026
Reply from Connevans Limited
Hi Helen
Thanks for your review! We're pleased you found the batteries at a great price and that they arrived safely, without unnecessary packaging. Thanks for choosing Connevans.
Best wishes from all of us at Connevans
Prompt delivery of helpful bit of kit.
Delighted to receive the ConnectClip so quickly - it was invaluable in enabling me to participate fully in an event just a couple of days later.
1 September 2026
Reply from Connevans Limited
Hi Rachel
Thank you for your lovely review! We're so pleased to hear your ConnectClip arrived quickly and, even better, that it helped you take part in your event. It's great to know it made such a difference!
Best wishes from all of us at Connevans
I got the order completely wrong and…
I got the order completely wrong and had to return the item the refund was in my bank very quick so I will make sure in future I will order the right one
1 September 2026
Reply from Connevans Limited
Hi Joan
Thanks for the review! These things happen, and we're glad we could get the return and refund sorted quickly for you. We hope we can help you find the right item next time :)
Best wishes from all of us at Connevans
Are good quality ear hooks and good for…
Are good quality ear hooks and good for music and TV.
1 September 2026
Reply from Connevans Limited
Hi Robert
Thanks so much for leaving us a review, we're pleased to hear you're happy with your purchase of the ear hooks.
We look forward to helping again in the near future!
Best wishes from all of us at Connevans
I have dealt with connevans before I…
I have dealt with connevans before I bought a phone for the deaf. Connevans were most helpful and very efficient.
My recent purchase of a vibrating alarm clock is very good.i had a few problems with the batteries but managed to find some. Connevans immediately sent me some batteries and they arrived next day. I used the tracking service and the clock was delivered within a couple of days. I will always use Connevans.
12 September 2026
Unprompted review
Reply from Connevans Limited
Hi Diane
Thanks so much for taking the time to leave such a lovely review! We're really pleased to hear that you've had such a positive experience with us over the years, and that your new vibrating alarm clock is working well for you.
Thank you for choosing Connevans - we really appreciate your continued support :)
Best wishes from all of us at Connevans
Their service was second to none
Their service was second to none. When I had a problem with Royal Mail with the package being lost they took over and and I had a replacement in days. Great service.
31 August 2026
Reply from Connevans Limited
Hi Kerry
Thanks so much for taking the time to leave us a review, we're so pleased to hear that you are happy with the service you received.
We look forward to helping you again soon :)
Best wishes from all of us at Connevans
Easy to use and makes a big difference…
Easy to use and makes a big difference to my husband hearing conversations
31 August 2026
Reply from Connevans Limited
Hello Mrs Heimel
Thank you very much for your kind review, we're pleased to hear that you are happy with your purchase.
We look forward to helping you again soon.
Best wishes from all of us at Connevans
very efficient
30 August 2026
Reply from Connevans Limited
Hi David
Thanks for the 5 star review! We look forward to helping you again in the future :)
Best wishes from all of us at Connevans
Ordered a Trantec Lapel microphone for…
Ordered a Trantec Lapel microphone for my local Church which arrived quickly and works perfectly. Will order again from here if we need another one in the future.
28 August 2026
Unprompted review
Reply from Connevans Limited
Hi Ray
Thanks for leaving us a review. We're pleased to hear that your microphone arrived quickly and is working well for your local church.
We really appreciate your kind words and hope to hear from you again if you need anything else in the future :)
Best wishes from all of us at Connevans
Phonak hearing aids charger
I was pleased to be able to order the replacement charger I needed for my hearing aids, at a much cheaper price than my original retailer. Product arrived in good time and works perfectly.
10 September 2026
Unprompted review
Reply from Connevans Limited
Hi Emma
Thank you for leaving us a review. We're pleased to hear that you were able to find the replacement charger you needed with us, and that it's working perfectly for you!
It's great to know we could help you find the right replacement at a good price :)
We look forward to helping you again soon.
Best wishes from all of us at Connevans
I am happy to recommend Connevans
I am happy to recommend Connevans. They have a great range of products at reasonable prices and their service is reliable and efficient.
31 August 2026
Unprompted review
Reply from Connevans Limited
Hi Michael
Thanks for the 5 star review! We're really pleased to hear that you've been happy with the range of products, prices and service!
Your kind words are very much appreciated by the whole team :)
Best wishes from all of us at Connevans
No more scammers!
Very happy with new Swissvoice phone for my mum which allows us to block all calls except existing contacts, so she no longer has any more scam calls to contend with!
23 August 2026
Reply from Connevans Limited
Hi Jenny
Thanks for taking the time to leave us a review. We're pleased to hear that you're happy with the Swissvoice phone for your mum. The call blocker feature really is a handy way of helping to keep unwanted calls at bay!
We hope your mum enjoys using her new phone :)
Best wishes from all of us at Connevans
Great website
Great website, I was able to make a minor change to the delivery address. You cannot do that with many on-line orders.
30 August 2026
Reply from Connevans Limited
Hi Andy
Thanks so much for taking the time to leave us a review. We're pleased to hear you were happy with your experience and look forward to helping you again soon :)
Best wishes from all of us at Connevans
Best slim tubes for my Phonax hearing aid
I Emailed firstly to ask which slim tubes tubes was best for me. Received email back and ordered the best ones for me. Very pleased with the service
Thank you
10 September 2026
Reply from Connevans Limited
Hello!
Thank you so much for taking the time to leave us a Trustpilot review, we really appreciate your kind words. We're pleased to hear we were able to help you find the right slim tubes for your hearing aids.
If you're ever unsure which accessories or spares you need, don't hesitate to get in touch, we're happy to help you find what you're looking for :)
We look forward to helping you again soon.
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hello Heather
Thank you for the kind review, we're pleased to hear you are happy with your experience. We look forward to helping you again in the near future :)
Best wishes from all of us at Connevans
Had to cancel order refunded straight…
Had to cancel order refunded straight away no messing about.
30 August 2026
Reply from Connevans Limited
Hello Mr Pryce
Thank you for your review. We're pleased to hear that the team were able to process your cancellation and refund quickly and without any hassle.
We do hope you'll return to us in the future :)
Best wishes from all at Connevans
Got what I asked for speedily.
26 August 2026
Reply from Connevans Limited
Hello!
Thank you for the 5 star review, we're pleased to hear you were happy with the service provided and we look forward to helping you again next time :)
Best wishes from all at Connevans
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