So easy to navigate digitally even for me (85 years old) Clear concise, user friendly system. Very competitive cover price compared with long established, well known brands with same cover as alwa... See more
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Review summary
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Reviews shaping this summary
I received two interesting quotes one very low from a company I’d never heard of with terrible reviews so I avoided. But the second from a Bank who I used offered similar cover from my current ins... See more
Company replied
Like the fact don’t have to re input all my details. Good range of quotes, all at basic starting point for cover so have to make sure you add back on the ‘extras’ to get the real price. Good to get re... See more
Company replied
It stores the details from previous years so very easy to update. Clearly gives you a choice of additional cover which you can select or not and then shows the range of prices and cover.
Company replied
Company details
Written by the company
We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.
Contact info
Cardiff, United Kingdom
- reviews@help.confused.com
- confused.com
4.5
Excellent
17K reviews
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This company invites their customers to review, whether positive or negative
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Not applicable
13 October 2026
Reply from Confused.com
Hi Thomas,
Thanks for your positive feedback.
We hope to see you again soon!
Ka, Confused.com Representative
Recommended
Very easy to use website. Annoying that the gift card has been slashed from £40 to £20!
9 October 2026
Reply from Confused.com
Hi Helen,
It is great to hear that you found the website simple to navigate.
We completely understand your frustration regarding the reduction in the reward offer amount,
From 20th May 2026, we’re simplifying things. Every time you buy a car, home, or van insurance policy through Confused.com, you can claim a £20 reward in our app to spend with over 100 top brands.
Plus, you’ll still get to enjoy your free Greggs hot drinks all year round.
We appreciate you taking the time to share your feedback with us.
Ka, Confused.com Representative
Easy to give info on the car and …
Easy to give info on the car and personal details
Comprehensive list of insurers.
12 October 2026
Reply from Confused.com
Hi George,
We are so pleased to hear that entering your details was straightforward and that our wide range of insurance providers helped you find the coverage you needed. Thank you so much for taking the time to share your positive feedback with us!
Ka, Confused.com Representative
Confused.com gave me a quote with my…
Confused.com gave me a quote with my existing insurance company that was about £100 less then the quote they gist gave me.
Crazy but true
12 October 2026
Reply from Confused.com
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Ka, Confused.com Representative
prices too high
12 October 2026
Reply from Confused.com
Hi Patrick,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Ka, Confused.com Representative
Cheapest price i cud find
12 October 2026
Reply from Confused.com
Hi Gary,
It is wonderful to hear that you found such a great deal with us. Providing competitive rates and excellent value for our customers is always a top priority.
Ka, Confused.com Representative
Excellent
Excellentt, very handy being informed your car insurance is due for renewal in advance, and tips on how to get tthe best price, it all helps
12 October 2026
Reply from Confused.com
We're so pleased you found our renewal reminders handy and that our tips helped you get the best price on your car insurance.
Thank you for taking the time to share your positive feedback!
Ka, Confused.com Representative
The service I received was excellent…
The service I received was excellent and very prompt ,your company has saved me a lot of money ,the amount of options given me were superb, all in all an excellent experience, and I have already recommended your company to a friend.
9 October 2026
Reply from Confused.com
Hi Simon,
We are so pleased to hear that you had such a wonderful experience with us. It is fantastic to know that we were able to help you save money while providing quick assistance and a wide variety of choices.
We truly appreciate your kind recommendation to your friend and thank you for your feedback!
Ka, Confused.com Representative
Reply from Confused.com
Hi John,
We are so pleased to hear that you were able to make such a fantastic £400 saving on your car insurance policy. Thank you so much for taking the time to share your wonderful feedback with us!
Ka, Confused.com Representative
Easy to use and good good comparison of…
Easy to use and good good comparison of companies and prices
13 October 2026
Reply from Confused.com
Hi Clive,
We are so pleased to hear that you found our platform simple to navigate and that it helped you compare providers and secure a great rate.
Thank you very much for taking the time to share your wonderful five-star feedback with us!
Ka, Confused.com Representative
Easy to navigate
9 October 2026
Reply from Confused.com
Hi Craig,
We are glad you found our site seamless, and we appreciate your positive feedback.
Ka, Confused.com Representative
Good work by confused
12 October 2026
Reply from Confused.com
Hi Yas,
We are glad you enjoyed your experience, and we appreciate your feedback regarding the clarity of our service.
Ka, Confused.com Representative
Reply from Confused.com
Hi Helen,
We are so pleased you found our service so simple to complete and hassle-free. We truly appreciate you taking the time to share your wonderful feedback with us!
Ka, Confused.com Representative
Not good for Vans
Wanted a VAN policy and when i get to the insurer small print the coutesy vehicle would be a car !! Bit useless
10 October 2026
Reply from Confused.com
Thank you for sharing your feedback.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer.
As a comparison site, we do not administer policies the additional add on features relate to insurers underwriting t's and c's.
We’d recommend contacting your chosen insurer directly for help. You will find their contact details on their website.
Ka, Confused.com Representative
Can't access the rewards offered in the…
Can't access the rewards offered in the purchase
14 October 2026
Reply from Confused.com
Thanks for leaving your review.
We’re unable to locate a claim for a Confused.com reward under your email address.
Here is how to claim your reward after buying car, home, or van insurance:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
Ka, Confused.com Representative
Reply from Confused.com
Hi Marilyn,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website.
Ka, Confused.com Representative
Policy duplication
You sent a quote stating my renewal was due when it wasn’t so I ended up having two policies for the same property
14 October 2026
Reply from Confused.com
Hi Roger,
Thank you for taking the time to leave your review.
We sincerely apologise for sending you an automatic renewal reminder with an incorrect renewal date. As outlined in our Privacy Notice, we use your contact details to provide essential updates about your services, but we regret that this notification contained inaccurate information.
To ensure your details are correct moving forward, please complete a new quote closer to your actual renewal date.
As a reminder, we always recommend reviewing all policy details carefully before completing your purchase.
Ka, Confused.com Representative
Reply from Confused.com
We are so pleased to hear that you found our service simple to navigate and fast.
Thank you very much for taking the time to share your positive experience with us, we truly appreciate it!
Ka, Confused.com Representative
Reply from Confused.com
Hi Arun,
Thank you so much for taking the time to share your wonderful feedback with us!
Ka, Confused.com Representative
IAM Membership
Would it be better if you chose some sites that deal with Advance Drivers with the Qualification to prove. After all it's about driving.
13 October 2026
Reply from Confused.com
Hi Kuldeep,
We're happy to hear that you had a overall positive experience with us. Thank you for your review. We appreciate your constructive suggestion regarding the driver qualifications on our sites, and we will review our vetting process.
Ka, Confused.com Representative
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