So easy to navigate digitally even for me (85 years old) Clear concise, user friendly system. Very competitive cover price compared with long established, well known brands with same cover as alwa... See more
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Review summary
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Reviews shaping this summary
I received two interesting quotes one very low from a company I’d never heard of with terrible reviews so I avoided. But the second from a Bank who I used offered similar cover from my current ins... See more
Company replied
Like the fact don’t have to re input all my details. Good range of quotes, all at basic starting point for cover so have to make sure you add back on the ‘extras’ to get the real price. Good to get re... See more
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It stores the details from previous years so very easy to update. Clearly gives you a choice of additional cover which you can select or not and then shows the range of prices and cover.
Company replied
Company details
Written by the company
We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.
Contact info
Cardiff, United Kingdom
- reviews@help.confused.com
- confused.com
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great communication really helpful and…
Great communication really helpful and easy to use
13 October 2026
Reply from Confused.com
We are so pleased to hear that you experienced great communication and found our service helpful and straightforward to navigate.
Thank you for taking the time to share your positive feedback with us!
Ka, Confused.com Representative
Worth a visit to the website
Easy to use website and competitive car insurance rates
11 October 2026
Reply from Confused.com
Hi Paul,
We're so pleased you found our platform simple to navigate and were able to secure great value on your vehicle coverage. Thank you for taking the time to share your positive feedback!
Ka, Confused.com Representative
Very good experience
Very good experience, easy to navigate, bought car insurance, and now home insurance, both through Confused.com, thank you for helping with the Confusion.
13 October 2026
Reply from Confused.com
Hi William,
We are so pleased to hear that you had a very good experience navigating our site. It is wonderful that we could help clear up the confusion and assist you with securing both your car and home insurance policies. Thank you for taking the time to share your positive feedback!
Ka, Confused.com Representative
Returning customer…if this was not a…
Returning customer…if this was not a good service, I would not be a returning customer
12 October 2026
Reply from Confused.com
Hi Paula,
We are happy to hear that our service keeps you coming back.
Thank you for your continued loyalty and great feedback!
Ka, Confused.com Representative
Incentives but only through an app
Why not offer incentives without always having to download an app.
12 October 2026
Reply from Confused.com
Hi Anita,
Thanks for letting us know you're having difficulty accessing or using your rewards. We’re sorry for any frustration this is causing.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
This is outlined in our Terms and Conditions:
“4. To be able to claim The Offer, you must have access to the internet, a Confused.com account, and have downloaded and logged into the Confused.com app.”
We understand this may be a little frustrating, and we’re sorry for any disappointment caused. Hopefully, if you’re able to download the app in the future, you’ll be able to enjoy this and other rewards available through Confused.com.
Your feedback about accessibility is important to us, and we will certainly share it with our development team as we look for ways to improve.
Ka, Confused.com Representative
I was given a reasonable quote from a…
I was given a reasonable quote from a reputable company. I was directed to their site where I completed the online forms only to be told they couldn’t insure my vehicle. Bit of a waste of time.
11 October 2026
Reply from Confused.com
Hi Alan,
Thanks for leaving your review.
We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers.
Because you have posted on a review site, we cannot view your account details here. To help us resolve this, please email our support team at reviews@help.confused.com with the details of name of insurer and details of quote reference.
Once we have your details, we can jump right in and find out what went wrong.
Ka, Confused.com Representative
Reply from Confused.com
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Ka, Confused.com Representative
No hassle/no nonsense/easy to use
10 October 2026
Reply from Confused.com
Hi Keith,
We are so pleased to hear that you found our service so simple and straightforward to navigate. Thank you very much for taking the time to share your wonderful experience with us!
Ka, Confused.com Representative
A job well done
Simple , straightforward and sorted out car insurance substantially less than the rip off company I used previously.
13 October 2026
Reply from Confused.com
Hi Paul,
We're so pleased you found our service simple and straightforward to use, and that we were able to help you secure a much more affordable car insurance policy compared to your previous provider. Thank you for your positive feedback!
Ka, Confused.com Representative
Easy to use the site and you get the…
Easy to use the site and you get the best price and insurance
12 October 2026
Reply from Confused.com
Hi Derek,
We are so pleased you found our site simple to navigate and that we helped you secure the best price on your insurance coverage. Thank you for taking the time to share your positive feedback with us!
Ka, Confused.com Representative
Much easier than other comparison…
Much easier than other comparison sites. There was a good choice of companies and it was very easy to contact the company to ask further questions when I decided which company to go with.
9 October 2026
Reply from Confused.com
Hi Susan,
We are glad you enjoyed your experience with our platform. Thank you very much for taking the time to share your positive feedback. We are happy to hear that navigating our options felt seamless for you compared to alternative services, and that reaching out to your chosen provider to get additional information was a smooth process.
Ka, Confused.com Representative
Buying car insurance
My details were already on fils so all I had to do was update them
Compared to other comparison sites this was the most competitive price wise
The only let down was could not pay on line I had to contact the company which was fine
In general excellent site which easy to obtain what was needed at reasonable price
9 October 2026
Reply from Confused.com
Hi Keith,
Thank you for taking the time to share your feedback with us.
We are happy to hear that having your stored information ready made the process convenient and that our pricing proved to be the most competitive for your needs.
As we are a comparison service, we do not take your bank details or process any payments. This would be done directly with your insurer
We are glad you enjoyed your experience overall and found our platform simple to navigate.
Ka, Confused.com Representative
Reply from Confused.com
Hi Michaella,
We are so pleased to hear that you found the process of getting your auto coverage arranged to be simple and straightforward. Thank you for taking the time to share your positive experience with us!
Ka, Confused.com Representative
On FRIDAY THE 9th October I checked on…
On FRIDAY THE 9th October I checked on my quote’s &the best offer was £212 approximately,the message said that it expired in 7 day when I decided to except the offer on Sunday 11th the insurance company’s offer had been removed and th best offer available was £254 approx Not a Happy Customer and will not be using your services again.
11 October 2026
Unprompted review
Reply from Confused.com
Hi Gary,
Thanks for leaving your review.
We’re sorry that the prices you saw previously are no longer available. Some prices are only valid at the time of the quote, while others might last up to 30 days, and this time limit is set by the individual insurance provider.
To see the latest prices, please simply go back to your account page and refresh the search.
Ka, Confused.com Representative
Reply from Confused.com
We are glad you enjoyed your experience and we appreciate your five stars. We hear your thoughts about having too many assistants involved and we will use this feedback to improve our service flow.
Ka, Confused.com Representative
Website easy to negotiate and I found…
Website easy to negotiate and I found the insurance I needed without any problems.
9 October 2026
Reply from Confused.com
Hi Phyl,
We are so pleased that you found our site easy to navigate and were able to secure the coverage you required seamlessly. Thank you for taking the time to share your positive feedback!
Ka, Confused.com Representative
Technical issues
Got a lot of good quotes,went for the Churchill price,every time I tried to pay they were having problems with their site,ended up staying with Aviva,missed out on free coffee and £20 but got fed up of trying.
9 October 2026
Reply from Confused.com
Hi Neil,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website.
Ka, Confused.com Representative
Obtaining vehicle quote made very easy…
Obtaining vehicle quote made very easy and transfer to insurance company to enable quote to be successful very smooth.
3 October 2026
Reply from Confused.com
Hi Jeffrey,
We are so pleased you found the process of getting a vehicle quote so effortless and that transferring over to your chosen insurer was seamless. Thank you for taking the time to share your great feedback!
Ka, Confused.com Representative
Easy to navigate site and quotes…
Easy to navigate site and quotes received in seconds!
9 October 2026
Reply from Confused.com
Hi Derek,
We are so pleased to hear that you found our website simple to navigate and that you received your pricing options so quickly. Thank you for taking the time to share your positive feedback with us; we truly appreciate it!
Ka, Confused.com Representative
These people are psychos
These people are psychos. I got van insurance for£260 and that includes breakdown cover. They were trying to sell the insurance that was around £1500. They keep ringing me day after day I’m sick of it. I’ve told him to not bother me, but they still keep ringing. These people are absolutely morons. Stay clear they will drive you crazy..
12 October 2026
Unprompted review
Reply from Confused.com
Hi Paul,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
It is likely you obtained van insurance quotes from a 3rd party
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
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