Concept Global Reviews 

467
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them well-made, durable, and stylish for both travel and daily use. Many people appreciate the practical design, noting features like perfect sizing for essentials, organizational compartments, and security elements that provide peace of mind. The customer service is frequently highlighted as exceptional, with reviewers describing it as top-notch, responsive, and incredibly helpful in resolving issues quickly and efficiently. However, some customers experienced issues with order processing and delivery times, with packages taking longer than expected or not arriving as scheduled. A few other people also felt that the product quality, particularly regarding security features like cut-resistant straps, did not meet their expectations. Additionally, some reviewers were not happy with the customer service response times or the lack of direct phone contact for support.

What people talk about most

Product

Reviewers mention positive feedback about product, praising its high quality, thoughtful design, and overall... See more

Quality

People report positive experiences with quality, often describing products as high-quality, well-made, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as outstanding, excellent,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting issues such as ordering... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some praising quick and on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding experience with Concept Global Travel Slings! Their customer service was absolutely top-notch. When our slings arrived after we had already left for our trip, they completely understood th... See more

Company replied

Rated 5 out of 5 stars

I originally ordered two things and one of them seem to have arrived not up to their standard and sent me a new one at no charge. “I never thought I'd be someone who carried a sling bag, but now I... See more

Company replied

Rated 5 out of 5 stars

Great looking, high quality Travel Sling bag 2.0. Love all the safety features! But I really need to mention their OUTSTANDING customer service. Any questions were responded to so quick I could barely... See more

Company replied

Rated 4 out of 5 stars

Smooth ordering process, good timing of the delivery of the product. I did require an exchange for the next larger size. After 4 days I did receive a response that was more than fair in taking care... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

467 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(467)

266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

For parties and routine

Very comfy and useful to go to parties and for everyday life. It can contain everything I need more. Usually I use a baguette bag and what I keep there fits perfectly in here.

11 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thanks for sharing that! 😊 Sounds like it’s been the perfect grab-and-go bag for your daily plans and nights out. Glad it fits everything you need without switching bags!

Rated 5 out of 5 stars

Great quality Tee’s

14 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We're thrilled you love the quality of our tees — they’re designed for comfort and made to last. Appreciate your support! 💛

Rated 5 out of 5 stars

‘Does exactly what it says on the tin’

‘Does exactly what it says on the tin’
Well made, safe and secure.
I use mine all the time since I got it
A great product……

19 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We're really glad to hear you’re loving your sling bag and using it all the time — that’s exactly what it’s made for! Stylish, secure, and always ready to go. 💼✨

Rated 5 out of 5 stars

Buying from Purchase of the New Cross over body bag

Buying from an unknown tried and tested company,I was impressed with the service received along with the quality bag which I had been seeking for some months.

9 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

That’s awesome to hear! 😊 We’re so glad you love the bag and that it was worth the wait. Thanks for giving us a shot — it really means a lot. Hope you enjoy your new bag on all your adventures! 💛

Rated 1 out of 5 stars

Product not received + worst customer service

I bought the T-shirts on 05/09/2025. When I tracked the shipment, it was still in China ready to ship. On 02/10 I told the company this for the 3th time. After the 3th time they started checking it. On 07/10, I received an email that it was already delivered on 18/09 at a neighbours house (since I was on holiday). I never received any notice that it would/has be delivered 18/09. Checked on 08/10 with my neigbours but nobody received the T-shirts. Asked the same day to refund my purchase. Still no answer. Worst customer service I have ever had.

15 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We’re truly sorry for the inconvenience this has caused. We shipped your order as soon as possible, but unfortunately, there was a delay with the local courier. We’ve already provided feedback to them to ensure this doesn’t happen again.

We’re also glad to know that this issue has now been resolved via email, and we appreciate your patience throughout the process.

Thank you again for your understanding.

Rated 5 out of 5 stars

Safe, comfortable.

We bought to bags for our trip to Morocco.
The 1 litre BG suits my husband perfectly for his phone and wallet.
The bigger (1.6l?) bag that I bought is perfect. Just that little bit bigger for a few extra things.
They are comfortable to wear.
Concept Global sent the articles within good time.

15 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for sharing your feedback! 🌍
It’s great to know they were comfortable and arrived in good time.

Wishing you many more safe and comfortable adventures ahead!

Rated 5 out of 5 stars

Concept Global travel bag

Heard about the company on Instagram. I was looking for a new small bag so that was the opportunity. I ordered directly from the store and delivery was on due date. The bag is looking good, very useful for my needs. Good experience overall.

15 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

It’s great to know it fits your needs and that you’re enjoying it so far.

We truly appreciate your support and hope the bag serves you well on all your future adventures!
– The Concept Global Team

Rated 2 out of 5 stars

Customer Support Went Silent

Placed an order for their "2 for 1" deal, needing the bag before a late October European trip. Same day, noticed their shipping is often international, to which I emailed support to gather more information and asked if it was shipped international, to just cancel my order. Support responded and said if I wanted to cancel to confirm my decision. I emailed back and asked that my order be cancelled and refunded my money. No response. This was after exchanging a few emails back and forth, all within less than a minute between responses. Their "founder" emailed me a thank you note and said not to hesitate to respond directly to that email. Which I did and asked that my order be cancelled and still, no answer. I had read several reviews on TP and noted their dissatisfaction with customer service and quality of bags. On 10/14, I received an email saying that my order coulndt be cancelled since one bag was shipped from their US warehouse, this is about 24 hours after my email requesting a cancellation. Now, I responded that I would like to cancel my order since I had originally confirmed with their support rep that I intended to cancel. I will be returning the items back to CC, as I indicated to them several times.

13 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Hi there,

Our sincerest apologies for the inconvenience.

We sent you a request via Trustpilot to get your order details so we could verify if the purchase was made with us and assist you directly. Unfortunately, we didn’t receive a response within the 3-day period.

No response received
The reviewer didn’t respond to our request within the 3-day period.

Please don’t worry — you can still reach out to our support team anytime through our contact page so we can look into this for you:
👉 https://conceptglobal.co/pages/contact

Rated 5 out of 5 stars

RFID Protected, Waterproof, ..

I am impressed & pleased with my black & khaki colored Concept Global Travel Pack! It's comfortable & can be all day wear if need be.
The design is created with function & style!
It's Concealable, Waterproof, RFID Protected, Anti-Theft, & has an Adjustible Strap.
This Travel Sling Bag is versatile for travelers & everyday carry.

27 September 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thanks so much for your awesome feedback! 🙌
Glad you’re loving the black & khaki Travel Pack — stylish, comfy, and built for all-day adventures. Appreciate you being part of the Concept Global fam! 🌍💼

Rated 3 out of 5 stars

Delivery was good but within a week the…

Delivery was good but within a week the teeth on the zipper broke. The pouch is a little on the small side. Perfect for a phone and wallet but not much else.

11 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We’re really sorry to hear about the zipper issue — that’s definitely not the experience we want for our customers.

No worries though, we can absolutely help resolve this for you. Please reach out to us here so our team can assist:
👉 https://conceptglobal.co/pages/contact

Thank you for bringing this to our attention!

Rated 2 out of 5 stars

The clothes are decently made

The clothes are decently made, but falsely advertised. I hate it when companies falsely advertise their clothes.

9 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We asked you for more details via Trustpilot to verify if the order was from us and to assist you further.
However, we received this feedback from Trustpilot:

“No response received. The reviewer didn’t respond to your request within the 3-day period.”

If you still need help, please reach out to us here:
👉 https://conceptglobal.co/pages/contact

We’d be happy to check this for you.

— Concept Global Support

Rated 5 out of 5 stars

Highly recommended

Reasonable shipping speed for a free shipping option.
At first sight, sling bang looks like a high quality item. I bought the Large version (1.6L) which is great for day to day usage. For travelling with less items, standard size (1L) looks like a good option since it can fit under the jacket.
Had some questions for customer support, they responded the same day via mail. Overall, seems like a legit company which cares for customers. Highly recommended

9 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We’re happy to hear you’re pleased with the bag and service! Thank you for trusting us and for the great feedback. 🙌

Rated 1 out of 5 stars

Ordered 2 travel sling bags in the 2…

Ordered 2 travel sling bags in the 2 for 1 deal about ten days ago. One has been sent and is still in shipping. Another is still being processed and hasn't even been sent yet? It states delivery will be made in 6-9 business days and its been 8…
I try to reach out via the support email and just get an automated ai response saying i have been passed onto the relevant team, who still haven't contacted me. Customer service is crap

7 October 2025
Unprompted review
Concept Global logo

Reply from Concept Global

We truly appreciate you reaching out and are sorry to hear about your recent experience. We take great pride in our customer service, and it’s disappointing to learn we haven’t met your expectations this time.

To make sure this gets resolved quickly, please create a ticket through our official support form here:
👉 https://conceptglobal.co/pages/contact

Once submitted, we’ll prioritize your case and follow up directly with the courier to confirm the latest shipping update for your second bag.

Thank you for your patience — we’ll make sure you’re taken care of.

Rated 5 out of 5 stars

Very trendy

Very trendy, kept my belonging safe during my holiday

23 September 2025
Unprompted review
Concept Global logo

Reply from Concept Global

So glad to hear that! 😍 We love that the bag kept your things safe while you enjoyed your holiday. Thanks for sharing your experience and for choosing us! ✨

Rated 5 out of 5 stars

Very Happy, Felt secure always.

I was worried about the delivery as we were heading overseas for a cruise. I contacted customer support and was assured my items would arrive in time. THEY DID!! This pouch is so handy for going through security check points. Just take it off and send through the x-ray machine. We felt very secure with our passports and money no matter where we were. The backing does not cause you to sweat. Overall a great produce.

21 September 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you for trusting us, and we’re glad our team could reassure you before your trip. It’s great to know the pouch kept your valuables safe and comfortable throughout your cruise. 🌊✨ We truly appreciate your feedback and wish you many more secure and enjoyable adventures ahead!

Rated 4 out of 5 stars

Took a long time to receive the item

Took a long time to receive the item, but once I received them, they look well-made wish there was slightly bigger and looks very secure regarding the locking mechanism

19 September 2025
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you for sharing your feedback! We’re glad to know you’re happy with the quality and security of the locking mechanism. We’ll also keep your note about sizing in mind for future improvements — and just to share, a Large size is available if you’d like a better fit. :)

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