Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found this site when looking to build my first custom PC. Amazing prices, along with deals on a couple components I was after! Ordered my motherboard, PSU from here and arrived quickly! Customer supp... See more
Reliable and fast service. I bought air cooling from Thermalright with a screen from them. I don't remember the exact model name, but the product was shipped the next day, even though I bought it at n... See more
I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item i... See more
Company details
- Computer Store
- Computer Accessories Store
- Computer and Accessories Store
- Computer Hardware Manufacturer
- Computer Repair Service
- Computer Service
Written by the company
Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.
Contact info
400-408 Old Durham Road, NE9 5DQ, Gateshead, United Kingdom
- 01914207700
- help@computerorbit.com
- computerorbit.com
4.6
Excellent
314 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Great cheap delivery, surprised that they offer single switches, not like many other brands who sells a minimum of 10 in a bags. Although they were the cheapest they are absolutely amazing.
15 March 2024
Unprompted review
First Class Service
One item of a box of three was faulty, was replaced immediately - the replacement was faulty when it arrived (manufacturer design fault so no fault of Computer Orbit), they sent another one, but tested before sending it so as to not cause me more delays (after confirming I did not mind the item being opened) - so now my PC is fully up and running.
Kudos to Ollie and Jack for their great comms and customer service (I used to be a Customer Relationships Manager so know excellent service is key to any business) - can the bosses give them a little bonus as a thank you, I am happy to send the money in to cover it :)
I tend to buy my PC bits from the cheapest decent supplier, but I will use these guys as a priority in future.....
23 February 2024
Ordered a pc case with glass panels and…
Ordered a pc case with glass panels and asked for a double box cuz it had to delivered in Greece.They double boxed it and send it really fast! Highly recommended
1 March 2024
Unprompted review
Swift & reliable experience
Swift & reliable experience.
I used trust pilot reviews to finalise my purchase.
PSU came very quick without issue, packaged well, no damage, delays or faults.
Will use again.
Thank you
20 February 2024
Unprompted review
Great and Professional service
Thanks for your great and professional service
I like international shipping and quick delivery
25 January 2024
Delivered fast, excellent tracking
Couldn't be happier with the service! Highly recommended
25 January 2024
Great Customer Service & Experience
Great customer service, good range of products, fast shipping and competitive prices. Would highly recommend!
3 February 2024
Unprompted review
I ordered a PC case with worldwide…
I ordered a PC case with worldwide shipping. Even tho it said it was eligible for my country and i checked all the requirements, my package is not being sent out and i am not sure if i can get a refund.
25 January 2024
The item arrived on time and in good…
The item arrived on time and in good condition. It works as a graphics card should. Oh, and thanks for the sweets.
25 January 2024
Great service from Computer Orbit
Great customer service after what I thought was potentially going to turn into a negative experience, and not really on Computer Orbits part, but a 3rd party in the chain.
Ollie from the team was very attentive in following up as promised to his word, which goes a long way today, especially with online retailers and difficulties with follow up support.
Everything worked out in the end and I have no hesitations in returning to Computer Orbit and recommending them.
28 December 2023
Unprompted review
Super fast and no fuss
Bought a keyboard and when it came some of the LEDs didnt work sadly. Computer Orbit replaced it with no fuss and sent me back a fully working one, very happy with their fast service and will 100% be using them again. 5/5.
9 January 2024
Unprompted review
Faulty item
I ordered a motherboard for my daughters birthday gift, when opened we noticed there was a bent pin, we emailed and straight away received a response that it is impossible to have arrived that way and is our fault, we were offered a paid repair service for the motherboard and we’re met with quite rude responses when we stated that we had only just bought and received the item and didn’t think it was fair to be asked to pay for a repair on a genuinely faulty item. I will be purchasing from else where so that I can check the item before parting with my money.
Please be aware that if you received a faulty item you will be asked to pay for repairs.
12 January 2024
Unprompted review
Reply from Computer Orbit Ltd
Hi Kelly,
We’re sorry to hear you feel the need to leave such a review, especially when what you’ve stated isn’t really the truth.
First and foremost, we pride ourselves on our returns procedure and believe it to be one of the best in the industry. By your own admission we replied to you ‘straight away’, to put that into context we replied to you on a Sunday evening when we were closed. I personally made the effort to reply to you on a non-business day to be as efficient as possible once at 5:31pm and again at 9:47pm. If our returns procedure was that drastic why we would make such an effort to respond to customers on a Sunday evening/night, especially as late as 9:47pm?
You’re claiming the item is ‘faulty’ which isn’t the case, there are signs of damage to the CPU socket, which is primarily caused by end users. To save you time, money and effort of returning the item only to be told the above we explained this in a very polite email and offered a ‘solution’ rather than just informing you nothing could be done. Unfortunately, if you’ve misinterpreted our efficiency as something else, we can’t be held responsible for that.
We’ve offered you a resolution which you’ve refused. Unfortunately, other than that we aren’t able to offer much more. For your reference, had the item been classed as faulty then we would have been more than happy to resolve the matter as quickly as possible, therefore saying customers are expected to pay for faulty items is not true at all.
Thank you
I needed a computer fan quite quickly…
I needed a computer fan quite quickly despite it being Christmas Computer Orbit sent the fan very quickly and saved my build. Big thanks to them for that.
25 December 2023
Very nice
Carefully packed, quick despatch. Items are as expected. Also thanks for the gummies!
25 December 2023
Excellent Service 10/10
I wanted some keycaps for a Keychron KB, they had them cheaper and faster than the Keychron store.
It was a Saturday afternoon, so even though I wanted them ASAP, I realised they wouldn't be sent off until Monday, but hoped with next day DPD they would arrive Tuesday, being in a bit of a rush (and being a lot of a plonker), I managed to select standard delivery when I paid. (Doh),
Popped them an email explaining my mistake and asking to amend delivery, I got a friendly email back immediately, issue resolved. Then got a further email advising me they managed to get them wrapped up for today's DPD collection. They had certainly had their Weeetabix
So I have no hesitation in recommending Computer Orbit.
6 January 2024
Unprompted review
Great company to deal with
Great company to deal with. Easy to navigate website with a good choice of items at a great price. Super fast delivery with good communication.
25 December 2023
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