Trainline should be ashamed of themselves being associated with these con men. Appears I signed up unwittingly while purchasing a train ticket. Been charging me £18 a month for something I didn't know... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't give less than 1 star. Absolute day light robbery; £18 per month scam legalised by fine print. Don't sign up and definitely don't give them your details. Sick and tired of companies like th... See more
Company replied
0 star. Scammers. It's appauling that these kind of scam shops run in the broad daylight. No consent, no information, nothing, and all of a suddwn you see money beung deducted. People are lured to jo... See more
Company replied
My 16 year old daughter has been scammed from 2 separate transactions of £18 from her account when never signed for anything!!! When calling customer service was advised very cooly “sorry this has hap... See more
Company replied
1.1
Bad
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ripped off by a shady firm
Paid for a weeks parking at Manchester Airport and got signed up by these stealthy thieves. Not obvious it happened and they just took the money for doing absolutely nothing.
Absolute rip off and shady as. They should be ashamed of themselves for ripping decent folk off.
26 August 2025
Unprompted review
Reply from Completesave
We appreciate you bringing this to our attention.
Complete Savings cannot charge your account unless you have signed up for the programme and agree to the Terms and Conditions where it was stated that a membership fee will apply after your free trial period.
For us to locate your membership, please send us an email to mary@completesavings.co.uk and we'll do our best to assist you.
SNEAKY
SNEAKY, this may be a genuine company but basically you are signed up in a manner tantamount to fraud.
26 August 2025
Unprompted review
Reply from Completesave
Hello Ms. Ellis,
Please know that in order to be a member of Complete Savings, you must manually fill out the form presented to you after making a purchase with one of our partner retailers.
For us to help you with your concern, please share details like your full name and email address that is linked to your membership. We have sent you a request here or you can also send us an email to mary@completesavings.co.uk
Scam company beware
This company seems to link itself to some major retailers & provides a link which the customer may or may not realise they have activated during the purchasing process & you may think it was offering a discount on your next purchase.
This kicks off the scam, they now have your credit card details and start charging after 30 days. Unless you check your statements this can go on and on. You will receive no email confirmation that the 30 days trial period have expired & you will more than likely not know your membership number. I have fell into this trap & only noticed recently. The company identification on your credit card statement may change & in my case three times. The amount you pay per month will go up but you will not be notified.
The company is based in Switzerland which kind of says it all. If the company is only based abroad (no UK presence), Trading Standards has very limited powers
Update 27/8/25
The way I was trapped was with a online order with Chums back in July 18, for a £16.87 discount on my next order, filling the forms signs you up for a membership that I didn't intend to do.
I've raised a dispute with my credit card company & they say they involve thier fraud department. These scam companies need to be stopped.
26 August 2025
Unprompted review
Reply from Completesave
Hello Mr. Frith, thank you for your review and giving us the opportunity to assist you.
To be a member of Complete Savings, you have to manually fill out the sign-up form presented to you after making a purchase with one of our partner retailers and agree to the Terms and Conditions. It was also stated that a membership fee will be charged after the free trial period. To learn more about the programme and for additional information, please visit: https://www.completesavingsblog.co.uk/
For us to provide details of how you signed up, please share your email adress through the request we sent here or through email mary@completesavings.co.uk
Kind regards,
Complete Savings
U r evil and thief
U r evil and thief! Will report to Halifax and money back £18!! U bandit!
Been report to cyper website ur website r so fake and stealing from people as we never apply this! Go to hell!
25 August 2025
Unprompted review
Reply from Completesave
Hello Rebecca, we are here to help clarify any questions you may have regarding your membership.
Please know that Complete Savings is a genuine cashback programme that offers members the chance to save 10%+ cashback on over 1000+ retailers. The only way a member can join is thru filling out their details manually on our sign-up page, as well as agree to our Terms and Conditions. We try to make it as clear as possible that our programme is a paid subscription and mention this multiple times on the sign-up page, that there is a monthly fee after the 30-day free trial period ends.
If you could provide more details through the request we sent here or via email to mary@completesavings.co.uk so we could identify your membership and assist you further.
FRAUDSTERS - They tried to take £18 from my credit…
They tried to take £18 from my credit card - fortunately my card company recognised this as a fraud and blocked it.
I am 100% certain that I never "manually signed a form" to agree to this subscription.
These people are totally fraudsters and must be stopped.
21 August 2025
Unprompted review
Reply from Completesave
Hello Richard, members of Complete Savings joined up after completing the sign-up form presented to you after making a qualifying purchase with one of our partners retailers.
For us to locate your membership linked to your card and provide details of how you signed up, please share more details through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk and we'll look into this further.
Kind regards,
Complete Savings
FRAUD
They took £18 from me last night while i was sleeping, i woke up so confused and i contacted my bank immediately no clue who these people are or how they got my bank details but this is a sign to check ur bank payments because i have no recollection of applying for whatever this scam is or even buying anything last night as i have been saving. i am 17, why would i be signing up to these things..
UPDATE:
I was refunded my £18, however still wondering how their company is only for 18+ people and somehow me 17 has ended up with a contract with them. How will the company stop under 18s for applying when they are purchasing basic things like a simple birthday card or a dominos pizza?
24 August 2025
Unprompted review
Reply from Completesave
Hello Demi, as stated on the website FAQ and on membership Terms and Conditions, to become a member of Complete Savings, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom.
We have no way of obtaining your information unless you have completed the sign-up form after making a qualifying purchase with one of our partner retailers.
For us to help, please share more details for us to identify your membership through the request we sent here or via email to mary@completesavings.co.uk
UPDATE: Thank you for sharing your details. Upon checking, our team has addressed your concerns and provided details on how you signed up for the programme by sending you an email. For any questions, you may send us an email above and we'll do our best to help.
How did you get my bank details
How did this company get bank details. I have never signed up to this company, nor would I having looked at the reviews here. Its criminal that this company and others like them can get away with stealing money out of hard working people's accounts. I've tried twice now to get them to stop and refund me, but they just say 'your not in our system'. I'm calling my bank to get them to stop the payment out, £38 so far, and I'm reporting them to the finance watch dog. I urge everyone to report the same.
23 August 2025
Unprompted review
Reply from Completesave
Hello Mr. Kirkham, thank you for leaving a review so we could assist you with your concern.
Complete Savings is a membership program offering cashback and discounts. More details can be found on our website: www.completesavings.co.uk
Please know that we are here to provide details on how you have signed up for the programme. Our offer banner is presented to members after making a qualifying purchase with one of our partner retailers, complete the form and enter details and agree to the Terms and Conditions.
We have sent a request of your details here on Trustpilot so we could identify the membership linked to your card or you could send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Fraud. Scamsters.
They have been charging me 18 pounds every month since January without my consent. I have never signed up for anything nor used any of their coupons. I didn't know about them until i saw my credit card charge! How do I get my money back? This is absolutely terrible! How can they charge without my consent?!
19 August 2025
Unprompted review
Reply from Completesave
Hello Divya, thank you for sharing with us your concern so we could address it.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Signed me up with out my consent
Signed me up with out my consent. When I phoned them to chase it up. They had no record of me and wanted my full details on the card to take it further. I declined and phoned bank but they have take 2 x £18
18 August 2025
Unprompted review
Reply from Completesave
We appreciate you bringing this to our attention. We're sorry to hear about the unauthorized sign-up and charges.
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Kind regards,
Complete Savings
Completesave should be blacklisted by…
Completesave should be blacklisted by the UK Government. They are scammer, I never sign up with them and they removed £54 from my account. I don't even know how they got my account details. They are compromising so many citizen bank accounts. They and their likes are scammered, they must be stopped
18 August 2025
Unprompted review
Reply from Completesave
Hello Michael, thank you for notifying us about this concern.
You could only join and authorise us to charge your account if you manually filled out the signup form with your information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription. Visit www.completesavings.co.uk for additional information.
Thank you for providing details to locate your membership. However, we cannot find a membership using the information you gave to us. Please provide us another email address or your membership ID and send these details in an email to mary@completesavings.co.uk.
If you need further assistance, you can easily contact our customer service
Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
Complete Savings
I have never used this before and it…
I have never used this before and it has taken £18 out my account for no reason
19 August 2025
Unprompted review
Reply from Completesave
Hello Stevie, thank you for sharing with us your concern so we could address it.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
I have no idea what this company is and…
I have no idea what this company is and I highly doubt I would have signed up to pay £15 then £18 per month to a company I have no idea of or what they are, let alone what I am paying this for.
I have tried to cancel this account all day, to no success. Each time I try, the system crashes!?!
I'm also alarmed that I have not noticed this leaving my bank each month since 2023!!!!
Have I been scammed?!
Can someone please enlighten me?
Completesave. If you see this email could you kindly contact me to cancel the money that you are taking (stealing) from me each month!!
19 August 2025
Unprompted review
Reply from Completesave
Hello Lisa, we appreciate you sharing your experience. Complete Savings is a membership program offering cashback and discounts. More info is at www.completesavings.co.uk.
We're sorry to hear about the difficulties canceling. Please email your details (email, full name, membership ID) to mary@completesavings.co.uk, or call us at 0800 389 6960 (Mon-Fri 8 am-8 pm, Sat 9 am-4 pm) so we can assist you.
Total scam
Total scam - signed up to either complete save or mytimerewards and then got no cashback on trainline tickets bought via their "affiliate links" then got billed by both companies.
11 August 2025
Unprompted review
Reply from Completesave
Hello Mr. Broughton,
Please know that Complete Savings is a genuine cashback programme that offers members the chance to save 10%+ cashback on over 1000+ retailers.
For us to help investigate your complaint, please provide your details through the request we sent here or via email to mary@completesavings.co.uk and we'll do our best to help.
Scammers took 100s unknowingly from my…
Scammers took 100s unknowingly from my account
16 August 2025
Unprompted review
Reply from Completesave
Hello Monica, please know that we are here to provide details of how you signed up for the programme.
Complete Savings is a genuine cashback programme that offers members the chance to save 10%+ cashback on over 1000+ retailers. The only way a member can join is thru filling out their details manually on our sign-up page, as well as agree to our Terms and Conditions. We try to make it as clear as possible that our programme is a paid subscription and mention this multiple times on the sign-up page, that there is a monthly fee after the 30-day free trial period ends.
If you could provide details for us to identify your membership, please fill out the request we sent here or via email to mary@completesavings.co.uk
Kind regards,
Complete Savings
This company is a total shambles
This company is a total shambles, do not get involved. They have been taking money from my account since 2017.
I didn’t think anything of it as I thought it was a funeral plan I took out to leave for my daughters. They have taken over £1000 out of my account, I suffer from epilepsy and am disabled so this has made things 10 times worse for me. I spoke to a woman yesterday 15th August 2025 she said we only give the last 3 payments back. I asked where they was based she said the phillipines, however when you google it, it states that they don’t have a base as such.
As of the rest of the reviews I gave this so called company no authorisation to take funds out of my account.
I shall be speaking to my bank today, I will get this sorted even if it kills me.
15 August 2025
Unprompted review
Reply from Completesave
Hello Ms. Jones, we appreciate you bringing this to our attention.
Members of Complete Savings joined up after completing the sign-up form presented to you after making a qualifying purchase with one of our partners retailers.
For us to help investigate your concern, please share your details from the request we sent here or send us an email to mary@completesavings.co.uk. We will investigate this immediately. Thank you.
Kind regards,
Complete Savings
Complete scammers took money from my…
Complete scammers took money from my bank account without me ever opening an account with them ABSOLUTE SCAMMERS!
15 August 2025
Unprompted review
Reply from Completesave
Hello there, thank you for leaving a review so we could address your concerns.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
For us to provide details on how you signed up, please share your details from the request we sent here or send us an email to mary@completesavings.co.uk. We will investigate this immediately. Thank you.
Kind regards,
Complete Savings
I do not remember signing up for this
I do not remember signing up for this. They make it very very sneaky. Its absolute bs. I have no money in my bank
14 August 2025
Unprompted review
Reply from Completesave
Hello Nili, thank you for leaving a review.
Please know that we are here to provide details on how you signed up for the programme. To be a member of Complete Savings, you must sign up the form presented to you after making a qualifying purchase to one of our partner retailers and agree to the Terms and Conditions. You can access more resources on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to identify your membership, please share your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
Kind regards,
Complete Savings
I wasn't aware I had signed up
I wasn't aware I had signed up? I only found out when they took £18.00 out of my account ! I thought it was some sort of Asda loyalty scheme .Very dodgy ! cancelled it and hopefully I'll get my money back.
13 August 2025
Unprompted review
Reply from Completesave
Hello Dennis, thank you for sharing with us your concern so we could address it.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Best cashback rates out there and super…
Best cashback rates out there and super fast payments. Transactions almost always track without any issue. The negative issues raised by people are related to not understanding how the company operates. The details are clear during the sign up process.
There is a monthly fee of £18 that is also subject to full cashback if you transact that month with the company you first purchased from when signing up to complete savings, on the basis you provide the receipt.
I've had complete savings since April 2025 and have already received approximately £390 in cashback. I was billed £18 per month for this (which I also got cashback for as above) but it's clearly a win.
13 August 2025
Unprompted review
Reply from Completesave
Hello Neebaj,
We're happy to hear that you're enjoying the cashback rates and fast payments. It's great to know that transactions are tracking smoothly for you. We appreciate you sharing your positive experience and clarifying how the program works.
Completesave.co.uk scamming significantly disabled people
I am a significantly disabled person who suffers from anxiety and who has been scammed by completesave.co.uk. I have not signed up with them . Now my health is suffering as a result.
12 August 2025
Unprompted review
Reply from Completesave
Hello Mayur,
We are very sorry to hear about your experience and the distress caused. We take your concerns seriously.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk. Please be assured that we will investigate this matter thoroughly and we appreciate you bringing this to our attention.
Kind regards,
Complete Savings
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.