Complete Home Surveys Ltd Reviews 

237
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service! Emma helped initially with booking our RICS-2 survey, she was super helpful and very informative. The survey was carried out within a few days of the inital booking and the r... See more

Rated 5 out of 5 stars

Couldn’t fault the service we received for our survey on our home, Sandra was lovely & very professional & thorough. We were really happy with the quick turnaround for the report too. We decided to go... See more

Rated 5 out of 5 stars

We've had both experiences of being a seller and a buyer with Complete Home Surveys, and their level of customer service, care and quality of work is outstanding. When we sold our house our buyers use... See more

Rated 5 out of 5 stars

I recently contacted the team to enquire about a survey and spoke with Emma, who was friendly, professional, and extremely helpful throughout. As first-time buyers, we had several questions, all... See more

Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor

Written by the company

We are a local independent firm of Chartered Surveyors and Registered Valuers based in Liverpool. We focus on providing our clients with reliable, honest and professional advice in relation to residential property. Whether you are a first time buyer or an established landlord, our expert team are here to help you on your journey to purchasing your next property. We specialise in Level 2 Homebuyer Surveys and Level 3 Building Surveys, as well as Help to Buy, Probate and Matrimonial valuations. We are Regulated by the Royal Institution of Chartered Surveyors (RICS) which means we work to the highest level of professional and ethical standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(237)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Really happy the service I received from start to finish, the survey was straightforward to arrange and I was given example surveys of what I would get back to ensure I was getting the right survey for what I needed to know.
I was also able to give the surveyor a call after it had been completed to go more in depth.
So happy I did this it saved me from buying a property that just wasn’t right for me.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Really thorough survey received in the time that they stated. Emma was super helpful getting us kicked off and the whole process took about two weeks from instructing to receiving the report. Our seller unfortunately pulled out of the sale but we are looking to instruct them again for a new property. Couldn’t recommend them enough.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Complete Home…

Excellent service from Complete Home Surveys, quick turnaround at a reasonable price. They spotted issues which enabled a renegotiation of the price to allow the works to be completed. Will definitely use them again in the future.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Emma Philips

Outstanding service from Emma Philips. Every step of the way Emma assisted with care and professionalism. I would highly recommend complete Home Surveys without a shadow of a doubt. Exceptional company and they saved me from purchasing a property that was in desperate need of urgent repair. Thank you so so much.
Linda

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful

Survey sorted really quickly & it was really informative & helped us enormously. Emma is really helpful when you speak to her. She is also very friendly. Liam was happy to give me a call & go through the survey findings with me.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent, would recommend them to anyone who was looking to have a survey done.
From booking to receiving the report was done really quickly and the report was really detailed and easy to understand.
Emma was really helpful and answered any questions that were asked of her.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend

Provided a very detailed report which was easy to read and gave specific actions to address concerns. Have used the company to survey 2 properties and both reports were very detailed.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Easy to book, good communication and price

Communication was brilliant, from start to finish and even after I had received the report they followed up to check if I had any queries or issues.

Price was much better than what I had been quoted elsewhere and the report was thorough.

Thank you very much.

Also cross your fingers that Emma is your point of contact as she is delightful ⭐️

16 June 2023
Unprompted review
Rated 5 out of 5 stars

I wholeheartedly recommend Complete…

I wholeheartedly recommend Complete Home Surveys to anyone in need of a home buyer survey. Their easy-to-use services, super helpful and knowledgeable staff, detailed reports, and fast and efficient approach truly set them apart. With Complete Home Surveys, you can trust that you'll receive a top-notch service that will help you make well-informed decisions about your property purchase. I will definitely be using their services again in the future!

Thank you, Complete Home Surveys, for providing such an outstanding experience and for your exceptional service. Keep up the excellent work!

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service and very professional

Great service and very professional. The 100-page plus report was detailed and we were able to discuss it at length with the surveyor the day after we received it. Highly recommended.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and helpful

Would definitely recommend Complete Home Surveys Ltd.
Emma was very helpful and replied to emails almost instantly.
Survey was booked in quickly and had a full detailed report quicker than expected.
I had no questions about the report as it was written well and detailed, however the team were happy to answer any questions and talk through the report if I wanted to.
I wouldn’t hesitate to use Complete Home Surveys Ltd again and 100% would recommend them.

19 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look