Complete Home Surveys Ltd Reviews 

243
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being extremely helpful, friendly, and professional during every single step of the process. Communication is consistently described as clear, efficient, and prompt from the very beginning to the end. Some people were satisfied with the remarkable thoroughness and extensive detail of the property surveys received. Reviewers also deeply appreciated the helpful follow-up calls and clear guidance provided after the inspections. Consumers mentioned that everything was completed very quickly and seamlessly, leading many people to state they would happily use these services again in the future.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the friendly and professional... See more

Service

Customers had positive experiences with service, frequently praising the efficient, responsive staff and... See more

Response time

Customers consistently note positive experiences with response time, highlighting efficient scheduling and... See more

Customer service

Clients share high satisfaction on customer service, frequently praising the knowledgeable and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had both experiences of being a seller and a buyer with Complete Home Surveys, and their level of customer service, care and quality of work is outstanding. When we sold our house our buyers use... See more

Rated 5 out of 5 stars

On first contact I couldn’t have asked for more helpful office administrator than Emma, who knew exactly what my needs were and answered all of my questions with the most professional but friendly... See more

Rated 5 out of 5 stars

An excellent service from the initial telephone call to booking and paying for the survey. Emma was most helpful and courteous and Liam Atkinson the surveyor attended the following week with the surve... See more

Rated 5 out of 5 stars

The admin and survey team were quick and responsive to questions so I always knew the status of the survey. A comprehensive report was delivered the day after the 1st survey took place. Due to a p... See more


Company details

  1. Chartered Surveyor
  2. also in
  3. Real Estate Surveyor

Written by the company

We are a local independent firm of Chartered Surveyors and Registered Valuers based in Liverpool. We focus on providing our clients with reliable, honest and professional advice in relation to residential property. Whether you are a first time buyer or an established landlord, our expert team are here to help you on your journey to purchasing your next property. We specialise in Level 2 Homebuyer Surveys and Level 3 Building Surveys, as well as Help to Buy, Probate and Matrimonial valuations. We are Regulated by the Royal Institution of Chartered Surveyors (RICS) which means we work to the highest level of professional and ethical standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

243 reviews

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4.9

All reviews

(243)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

First time buyer

This is my first time buying a property and the service and time taken to explain the survey options and procedure were really helpful. It was a quick turn around and the report provided was thorough and easy to understand!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Thorough report

Liam completed a survey on the property we were looking to purchased. We were very pleased with the report provided, it was very thorough compare to other companies we have used. We spoke to Liam several times who was very helpful & spent time explaining the report & its impact on our purchase. We would definitely use Complete Home Surveys again for future purchases.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Arranging the survey was quick and easy, Emma explained everything very clearly and quote provided. Survey was conducted as stated level 2 and report delivered within 3 days. Would definitely recommend.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

It was so simple to arrange a survey

It was so simple to arrange a survey. Emma was great and everything was organised quickly and without fuss.
The survey was excellent and everything I could have expected. I would have no problem in recommending the company.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Recently ordered a level 3 house survey…

Recently ordered a level 3 house survey on my very first house purchase, the survey was so thorough and clear! Emma was also so helpful and friendly on the phone, and got the survey booked in quickly with no issues!

The survey pointed out existing issues with the house, areas where they noticed there had been previous repairs (not disclosed to me by the seller) and areas that could lead to very expensive repairs in future. Thankful I got the survey before going through with that purchase!

Thanks so much, will be ordering another survey for when I find my dream home no doubt!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Services

The report given was concise, understandable and straight to the point. The work also revealed the secret of what I needed. The staff Emma is always there to and willing to help. I recommend them to anyone. They are simply the best.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Liam Atkinson provided us with a great…

Liam Atkinson provided us with a great report, the survey was conduct in a timely manner and the survey highlighted significant issues on the property that needed attention in a manner that was easily readable for us.
Will definitely use them in the future :)

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

They were super quick to get a date! The report was very detailed and easy to read. I had a few concerns after reading the report so scheduled a call with the surveyor who put my mind at ease and ran through all my concerns with me! Emma was lovely throughout the whole process and the whole team offered help and support the whole way through! Thank you very much! We would definitely use you guys again for future purchases!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We instructed Complete Home Surveys to perform a Level 2 survey on a property and what we received was a comprehensive, informative and well-structured report. Special mention to Emma who was great throughout the process and offered excellent aftercare service. What was particularly impressive was their sales etiquette - made us aware of the optional extras and what advantages they could bring, but never pushed us. Would highly recommend Complete Home Surveys.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Fast and thorough

The survey was completed quickly and I found the report clear and informative. Emma was quick to respond, friendly, and always helpful. Thanks again to Emma and the team!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

It was really easy to arrange a survey and was great service especially from Emma who was quick at responding and kept me upto date with everything. I would recommend to anybody looking for a survey with complete home surveys and would use again if ever required.

Georgia

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience, Excellent Local Surveyors

We have had a fantastic experience with Complete Home Surveys. Emma is extremely patient and understanding, she is a credit to the company. Sean (our surveyor) wrote brilliant quality reports in a timely manner and was able to provide some follow up phone calls to discuss parts of the report in detail.
Excellent value for money and would not look elsewhere should we ever need a survey completing in the future. Would highly recommend.

20 December 2024
Unprompted review

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