Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs. I would genuinely advise anyone who isn't sold by their current accountants or umbrella company... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found that Compass were very quick and prompt in all aspects of enquiry and set-up. As a freelancer, life can be hectic, time can be scarce. Compass seem to understand this all too well and I found... See more
Company replied
The payroll team are all great at what they do but one lady in particular called Louise really stood out to me when we spoke on the phone yesterday. Im currently going through many difficulties in... See more
Company replied
I’ve used many umbrella companies over the years, and these guys are by far the best in the business. Their support is super fast, payroll is always handled smoothly and on time, and they’re always wi... See more
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Company details
Written by the company
Compass leads the way in contractor employment, engagement and payment services. We provide a range of employment and engagement solutions including PAYE options such as umbrella and PEO, plus more specialist self-employed contract solutions including CIS, together with overseas contracting and payments. We are fully accredited by Professional Passport and enjoy industry-leading customer satisfaction scores. At Compass, we understand our clients. We know from our years of experience that in the recruitment supply chain you need to be confident that your suppliers will provide a service to candidates that merits their trust and referral. We always aim to deliver a service based on transparency, efficiency, integrity and professionalism. Our senior management team have many years of experience in the recruitment industry, so we understand your requirements and priorities. We therefore offer a range of services to cater for all work scenarios, and pay levels, all of which come with the guarantee that your contractors are paid accurately, on time and in compliance with legislation and HMRC rules. The recruitment industry is challenging enough without having to worry about how you engage and pay contractors. Working with Compass, it’s possible to avoid the significant additional burden of processing a payroll and managing the risk and responsibility of employment.
Contact info
Lytchett House, 13 Freeland Park, BH16 6FA, Poole, United Kingdom
- 03333 660 028
- info@compasscontracting.co.uk
- compasscontracting.co.uk
4.8
Excellent
543 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Always very helpful and transparent…
Always very helpful and transparent with how payment works and what you'll get at the end of the pay period. I have no reservations recommending them.
1 May 2026
Reply from Compass Contracting
Hi Jamie. Thanks for your review. We're really pleased to hear this. :)
They always addressed any problem I had…
They always addressed any problem I had promptly and got it fixed. Always courteous and approachable.
Would recommend.
17 April 2026
Reply from Compass Contracting
Thank you for the great feedback and rating, Alan!
Very help full customer service
Over all the best service I had from a year expriance is compass
15 April 2026
Reply from Compass Contracting
Thank you, Chekol! We are thrilled to hear this.
Good staff
Good staff, selfless always help to satisfy your questions. Will recomend for any one.
7 April 2026
Reply from Compass Contracting
Hi Angel. Thank you for your kind feedback, we appreciate it! :)
Great service and attentive staff
Great service and attentive staff. Quick to resolve any problems. Would recommend their service.
10 April 2026
Reply from Compass Contracting
Thank you, Clinton! :)
Pay issue it's too difficult getting…
Pay issue it's too difficult getting too much problem I don't get any link where I put my account number
8 April 2026
Reply from Compass Contracting
Hi Sourabh. I understand that the team spoke with you after you first posted this and quickly resolved your problem. If you need anything else from us, please reach out to our customer care team. Thank you!
Great service
They’re very easy to get hold of over the phone and responsive by email. There were a number of technical issues to overcome because of my situation but we worked through them and the team managed things well. Would happily work with them again.
7 April 2026
Unprompted review
Reply from Compass Contracting
Thank you, Nick! We appreciate your rating and feedback.
Reply from Compass Contracting
Thanks for your rating, Jovana!
Reply from Compass Contracting
Brilliant feedback, thank you.
Very good
Compass Umbrella Company is efficient and reliable. I've never missed a payment, and payments are completed on Thursdays. This was the best umbrella company for me. 😊
31 March 2026
Reply from Compass Contracting
Thanks for your feedback Agnes! We're really pleased to hear this :)
Reply from Compass Contracting
Thank you for your rating and feedback!
Generally pretty good
Generally pretty good, only had one issue regarding payments over a 5 year period, which was eventually sorted out.
30 March 2026
Reply from Compass Contracting
Thank you, Scott!
Fantastic service
I've used Compass for over a year now and their service is perfect. Recommend them 100%
30 March 2026
Unprompted review
Reply from Compass Contracting
Thank you, Anna! This is great feedback :)
Replied to my email promptly and…
Replied to my email promptly and assisted me in my enquiry
25 March 2026
Reply from Compass Contracting
Thank you for your rating!
Reply from Compass Contracting
Thank you, Juliet!
Great customer service
Compass Contracting has been an absolute pleasure to work with. Their customer service is outstanding—responsive, professional, and genuinely committed to making the process smooth from start to finish. The team is easy to communicate with, always willing to answer questions, and goes out of their way to ensure everything is handled properly.
If you’re looking for a company that’s reliable, approachable, and truly values its customers, Compass Contracting is an excellent choice.
20 March 2026
Reply from Compass Contracting
Thank you so much for you fantastic feedback. We're thrilled to hear this!
Reply from Compass Contracting
Thank you, Joy!
Very reliable and well informed company…
Very reliable and well informed company with friendly, driven staff. My experience with Compass has been great with pension and salary sacrifice options being excellent. Highly reccommended and regrettably have to move despite not wanting to due to work requirements.
16 March 2026
Unprompted review
Reply from Compass Contracting
Thank you for your feedback, we're really pleased to hear that you have had a great experience with Compass.
We would like to discuss your move in more detail. if you have a moment, please could you contact the customer care team on 03333 660028, or at info@compasscontracting.co.uk
Many thanks!
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