Right to Health Limited Reviews 4,646

Howden Emp Ben & Wellbeing T/A Right to Health sold me a Aviva Health insurance policy. For the period 2024-2025.
I was under the impression that I was fully covered., but I was not!.
In March 2025 I was diagnosed with Spinal Stenosis and recommended by my osteopath to seek consultation from a Mr Alexander Montgomery a leading and highly respected orthopaedic surgeon at the Cleveland Clinic in London.
He proposed surgery, Decompression of the Spinal Stenosis.
My claim for the cost of the hospitalisation and surgery of £11,492.00 was refused by Aviva stating the Mr Montgomery was not on their list of preferred consultants. I took this up with Howden who accepted that they probably did not fully explain the details of the policy they sold me.
Consequently I funded the successful operation myself.

Great customer care, answered questions fully and easy to work with

Incredibly helpful and efficient

Hannah O'Beirne was really helpful and God sent when I needed help! She was very knowledgeable and explained all my options in detail. Thank you so much Hannah for making me a very happy customer and I will thoroughly recommend you to friends and family.

An excellent experience - which is odd these days as so many things take ages and feel like wading through treacle. Rebecca was a pleasure to deal with. I have recommended her.

Had a wonderful talk with sen, he explained all my options and how everything works, my specific needs and requirements. Such a pleasurable experience l am really happy with the service

Prompt and efficient service

Louie Edwards was absolutely amazing at explaining everything and got me the exact plan I needed.
Very helpful and professional

It was a pleasure to deal with Right to Health regarding my change of health insurance provider. The people I dealt with were very helpful and always rang me back promptly when contacted.

Very please with the way Zoe advised me with different options which enabled me to benefit from continuing to have health insurance in place under a new scheme.

Thomas Broome is very nice and quite clear in the details that I ask. He's so very helpful I will recommend him to my friends who need to apply private health insurance.

Positive iniative and excellent information resulting in significant savings for myself

The Right to Health executive who was advising me ,was attentive ,sharp & extremely knowledgeable.
Just what one needs when buying a product or a service which requires more than a " your ticket ,thank you" so to speak ...
I'd like to commend Daniel Jones for his impeccable customer service .

Reviewed the market in a very short space of time.
Went through new quote in detail and answered all question quickly.
Excellent service.

Really easy process, completed simple online form, called back with great quotes, everything was explained clearly to me, the handler was really helpful and human, I came away feeling confident that I understood how it all works and with a great policy 😀

Raf took time to understand our needs and present a number of options being very clear as to the benefits and limitations.

Prompt response and very comprehensive information.

I have the best attention I ever had over the phone, Thank you Sen, you are amazing.

Both the email and telephone exchanges made the transaction simple, easy to understand and straight forward.