Compare Pension Annuity Reviews 

485
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for providing clear, reassuring financial guidance and keeping them fully informed throughout every single stage of the entire process. Many people also warmly appreciate the remarkably prompt responses, exceptionally friendly telephone manner, and highly efficient service experienced when making their initial online inquiries, speaking with agents, and scheduling consultations. Some reviewers were not happy with certain communication aspects, specifically mentioning rushed calls, repetitive phrasing, or persistent follow-up contacts when they simply preferred receiving basic information without feeling any pressure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising representatives for being polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt assistance and professional advisors... See more

Service

Users describe positive interactions with service, highlighting very fast and clear communication alongside... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting fast and prompt... See more

User experience

Consumers find user experience to be positive, highlighting professional and efficient interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to someone within a few minutes of making an online enquiry. Have an appointment booked with an independent financial adviser on Monday to review my pension options as I am 55 soon ! Many thanks... See more

Company replied

Rated 5 out of 5 stars

I spoke with these people and they assisted me with setting up an Annuity with Aviva through My Pension Expert.It was well explained and they handled the process from initial inquiry to finalising the... See more

Company replied

Rated 5 out of 5 stars

Background - I am 70 years old - receive both a full state pension and a company pension. A third pension with Royal London has been left to grow and stands at a current fund value of £227,000 Since... See more

Company replied

Rated 5 out of 5 stars

Was put onto the Retirement Desk with a view to purchase an annuity I Dealt with Kay Martin who was great in setting me up with what l required she was very professional and her communication skill... See more

Company replied


Company details

  1. Pension Fund
  2. also in
  3. Asset Manager Service
  4. Price Comparison Site

About Compare Pension Annuity

Written by the company

We connect customers to experts who can help them compare rates from the annuity market so they can enjoy a more secure retirement.

ComparePensionAnnuity.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(485)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleasant person and extremely…

Very pleasant person and extremely clear about what services are on offer and how it will work

19 August 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Keith,

Thanks for your kind feedback. We’re so pleased to hear you found the service clear and informative.

At Compare Pension Annuity, we’re committed to helping people navigate their retirement options with confidence, and it’s great to know you had a positive experience.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Pension Advice

Very informative and helpful

7 August 2025
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Reply from Compare Pension Annuity

Hi Stephen,

Thank you for your review.

Our aim is to connect people with the right financial support quickly and easily, so it’s great to know you were happy with the helpful and informative service received.

Kind regards,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Helpful and competent

The adviser I spoke to (Lisa O'Beirne) was helpful and knowledgeable

31 July 2025
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Reply from Compare Pension Annuity

Hi Martin,

Thank you for taking the time to leave a review.

It’s great to hear the adviser we introduced you to offered both helpful support and solid knowledge.

Connecting people with the right guidance is at the heart of what we do, so we’re glad you had such a positive experience.

Kind regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Put me in touch with provider who took…

Put me in touch with provider who took my information and sent me quotes within 12 hours

31 July 2025
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Reply from Compare Pension Annuity

Hi Steven,

We appreciate you sharing your experience. It’s great to hear the adviser responded quickly and got the information you needed without delay.

Our role is to make that connection happen seamlessly, and it’s rewarding to know it all came together smoothly for you.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Arbaz

Professional and efficient

30 July 2025
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Reply from Compare Pension Annuity

Hi Roy,

Thank you for your feedback. We’re delighted to hear that Arbaz handled things in such a professional and efficient way.

Many thanks,
The Compare Pension Annuity Team

Rated 4 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Trevor,

Thanks so much for your feedback. We’re really pleased to hear you found the service helpful and quick.

Connecting people with trusted financial experts, efficiently and smoothly, is exactly what we aim for—so it's great to know that worked well for you.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Les,

Thank you for your feedback. We're glad to hear you found the service prompt and efficient.

Our aim is to connect people with the right financial support quickly and easily, so it’s great to know we’ve delivered on that for you.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Nicholas is a great asset

Nicholas was friendly and knowledgeable with a really lovely manner. His approach encouraged me to commit to a session with an advisor which he arranged for me.

9 July 2025
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Reply from Compare Pension Annuity

Good evening,

Thank you for your kind words. We're so pleased to hear that Nicholas made such a positive impression and was able to support you in connecting with an adviser.

We’ll be sure to pass your feedback on to him—it’s always great to hear when our team members make the process easier and more comfortable for customers.

Many thanks,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Good service, more than I required

The service provided was good. My details were passed onto a helpful and professional expert. I was contacted by a member of yourselves about how the expert was and if I got what I needed. Unfortunately I wasn’t looking for advice or guidance and wanted to just see different rates that were current in the market. My needs were simple compared to the level of service that was provided. Good service, and much more than I needed.

7 July 2025
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Reply from Compare Pension Annuity

Good evening,

Thank you for your feedback. We're glad to hear that you found the service professional and helpful.

Our goal is to connect people with financial experts who can offer tailored support, though we completely understand that sometimes your needs might be more straightforward. We appreciate you taking the time to share your experience.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Wide range of annuities reviewed…

Able to review a wide range of annuities. Advice given was good and easy to understand.

4 July 2025
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Reply from Compare Pension Annuity

Hi John,

Thank you for your kind words.

Our goal is to connect people with financial experts who provide straightforward and helpful guidance—so it's great to know this was your experience.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Influences.

Hi, since hooking up with- Retirement Desk- via your goodselfs, I have received constant updates, which is good to know, how things are progressing, in moving forward.

4 July 2025
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Reply from Compare Pension Annuity

Hi Robert,

Thank you for your feedback. We're really pleased to hear that you've found the ongoing updates from Retirement Desk helpful, and that you're feeling well informed throughout the process.

Our aim is to connect you with financial experts who keep you updated and supported every step of the way—so it's great to know we’re helping you move forward with confidence.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Prompt communication & friendly…

Prompt communication & friendly contact. No pressure. Very helpful.

18 June 2025
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Reply from Compare Pension Annuity

Hi Henry,

Thanks so much for your review—it’s great to hear the communication was prompt, the contact friendly, and the experience helpful and pressure-free.

At Compare Pension Annuity, we’re here to make your pension journey as smooth and supportive as possible.

Best wishes,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Helpful and respectful advisor

Helpful and respectful advisor. Would have been 5 stars but despite me advising clearly what I was looking for he kept asking me non-applicable questions. However, I was a bit grumpy on the day and he was very respectful and helpful.

18 June 2025
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Reply from Compare Pension Annuity

Hi Michael,

Thank you for your review. We're really glad to hear that you found our team respectful and helpful, even if the initial conversation didn’t quite hit the mark on the day.

We understand that some of the questions we ask might not always feel directly relevant, but they’re important for building a complete picture of your situation. This helps us connect you with the most suitable financial adviser who can offer tailored and effective guidance.

We really appreciate your honesty, and we're pleased to know you still felt well supported.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Was put in touch with a company which gave great confidence

Was put in touch with a company which gave me a great confidence going forward with my pension options

17 June 2025
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Reply from Compare Pension Annuity

Hi Martin,

Thank you for your review—we’re really glad to hear that the introduction gave you confidence in exploring your pension options.

Our goal is to make it easy to connect with trusted providers who can support your retirement planning with clarity and care.

Many thanks,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Very knowledgeable

Very knowledgeable, informative and helpful. Also very efficient.

10 June 2025
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Reply from Compare Pension Annuity

Hi Antony,

Thanks for your kind feedback—we’re so pleased to hear you found the service knowledgeable, informative, and efficient.

At Compare Pension Annuity, we’re committed to helping people navigate their retirement options with confidence, and it’s great to know you had a positive experience.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

You understand the problem and were…

You understand the problem and were prepared to be very helpful.

28 May 2025
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Reply from Compare Pension Annuity

Hi Brian,

Thanks for leaving a review. We're glad you felt understood and supported—that’s exactly the kind of service we aim to deliver.

Our role is to connect people with expert financial advice that’s tailored to their needs, so we’re pleased the experience was a positive one.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Friendly

Friendly, informative and knowledgeable. Very happy with their service

27 May 2025
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Reply from Compare Pension Annuity

Hi Peter,

We really appreciate your feedback. It’s great to hear you found the service friendly, informative, and knowledgeable.

Our goal is to connect everyone with the very best financial advice, and it’s fantastic to know we’re hitting the mark.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

The Royal London annuity lady (Aimee) I…

The Royal London annuity lady (Aimee) I spoke with today regarding my pension, was very helpful indeed. She understood my concerns exactly and handled my call with care, consideration and respect.

It was a pleasure to talk to Aimee about a letter I’d received and she assured me that everything was going ahead as planned.

Thank you Aimee and Royal London for your support and service.

Kind regards

William

29 May 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi William,

Thank you for your kind words. We’re so pleased to hear about your positive experience with Aimee at Royal London.

Our goal is to link people with financial experts who offer clear, respectful, and helpful advice—so we’re thrilled to know you felt reassured and well cared for.

Many thanks,
The Compare Pension Annuity Team

Rated 3 out of 5 stars

Pension advice at a cost

It was not what I expected not that it was bad. I just found that as per everything even advice has a hidden cost. I just wanted some idea of what my pension would bring me as an annuity when I retired and was thrust in to a long host of options I was not asking for. Don’t get me wrong there was nothing bad about the experience but it seems to be difficult to ask a simple question as there are always ways of getting you to sign up for things but that was not what I wanted. I may use My Pension in the future but will be more aware of the route I want to take not be persuaded to go the route where you pay for something you may not wish for.

29 May 2025
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Reply from Compare Pension Annuity

Hi Norman,

Thank you for taking the time to leave your review. We’re sorry to hear that your experience didn’t quite match your expectations.

At Compare Pension Annuity, we aim to connect individuals with FCA-regulated financial advisers to help them explore their retirement options—including annuity estimates—based on their unique circumstances. We understand that sometimes this process can feel more detailed than expected, especially when all you’re looking for is a simple illustration.

We appreciate your feedback and will take it on board to help ensure the advice journey remains as clear and helpful as possible. If you decide to explore your pension options further in future, we’ll be here to support you—at your pace and with your goals in mind.

If you have any questions or would like to speak to a member of our team, feel free to get in touch at enquiries@comparepensionannuity.co.uk.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Excellent service

Informative, helpful and friendly

29 May 2025
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Keith,

We’re so pleased you found the service informative, helpful, and friendly!

Our mission is to connect people with the very best financial advice in a clear and supportive way—so your feedback means a lot.

All the best,
The Compare Pension Annuity Team

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