Spoke to someone within a few minutes of making an online enquiry. Have an appointment booked with an independent financial adviser on Monday to review my pension options as I am 55 soon ! Many thanks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with these people and they assisted me with setting up an Annuity with Aviva through My Pension Expert.It was well explained and they handled the process from initial inquiry to finalising the... See more
Company replied
Background - I am 70 years old - receive both a full state pension and a company pension. A third pension with Royal London has been left to grow and stands at a current fund value of £227,000 Since... See more
Company replied
Was put onto the Retirement Desk with a view to purchase an annuity I Dealt with Kay Martin who was great in setting me up with what l required she was very professional and her communication skill... See more
Company replied
Company details
About Compare Pension Annuity
Written by the company
We connect customers to experts who can help them compare rates from the annuity market so they can enjoy a more secure retirement.
ComparePensionAnnuity.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.
Regulatory DisclosuresContact info
Unit 5 Airport West, Lancaster Way, Yeadon, LS19 7ZA, Leeds, United Kingdom
- 0800 008 6271
- enquiries@comparepensionannuity.co.uk
- comparepensionannuity.co.uk
4.6
Excellent
485 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Intro call pleasantly handled
Intro call pleasantly handled. Unable to comment further until discuss with advisor
19 August 2026
Reply from Compare Pension Annuity
Good morning,
Thanks for taking the time to leave this feedback. We're glad the call itself was a positive experience and we hope your appointment with the adviser we introduced you to went just as well. If there's anything we can help with regarding our service, please let us know.
Best wishes,
The Compare Pension Annuity Team
First Encounter
This was a 1st encounter with the company after filling in a form online. Although I did not want a cold call the site would not let me go unless I supplied a telephone number. I explained in the 1st call that an email with sketchy info would do but they called again anyway.
However, the person who called then, was very courteous, knowledgeable and persuaded me into accepting another call from an expert. All I want is some information, so I am psyching myself up into not being arm-twisted into accepting anything I don't want or need when the heavyweight calls!
8 August 2026
Reply from Compare Pension Annuity
Good afternoon,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our team member courteous and knowledgeable. We're sorry that the initial contact did not meet your expectations, particularly around how you expected to receive information following your enquiry.
We'd also like to reassure you that any further call with an adviser is there to give you information about your options, not to pressure you into anything. You're free to ask as many questions as you like and there's no obligation to accept any recommendation, you're not comfortable with.
If you'd like to discuss any of this further, please contact us at enquiries@comparepensionannuity.co.uk and a member of the team will be happy to help.
Best wishes,
The Compare Pension Annuity Team
Call after submitting a web query
I submitted a web query. The next morning I had a brief call with Will. Will was very good at listening to me and explaining what the next steps are. He arranged a meeting with an IFA.
Thanks Will.
6 August 2026
Reply from Compare Pension Annuity
Hi Ash,
Thank you for your kind feedback. We're really pleased to hear this.
It's great that your enquiry was picked up quickly and that one of our team took the time to explain the next steps clearly before arranging your meeting with an independent adviser. That's exactly the experience we aim for.
Many thanks,
The Compare Pension Annuity Team
Listened to and understood what I…
Listened to and understood what I wanted. Quick reply to enquiry.
29 July 2026
Reply from Compare Pension Annuity
Hi Doris,
Thank you for taking the time to leave us a review.
We're delighted to hear that you felt listened to and that we were able to respond to your enquiry quickly. We aim to make the process as straightforward and efficient as possible while ensuring every customer feels understood.
All the best,
The Compare Pension Annuity Team
Helpful demeanor and efficient routing…
Helpful demeanor and efficient routing of enquiry to an advisor
20 July 2026
Reply from Compare Pension Annuity
Hi Chris,
Thank you for your kind feedback.
We're pleased to hear that you found our team helpful and that we were able to efficiently connect you with an adviser. Making the introduction process smooth and straightforward is something we always strive for.
Many thanks,
The Compare Pension Annuity Team
Not what the website said would happen.....
I found this service through Google and it looked really helpful. I filled in the form which asked for approx Pension value and Date of Birth as well as contact details. The website states that it would search pension annuity providers (for free) with no obligation. This is not what happened. I got an email saying they had signed me up with an Independent Pension Advisor who would contact me with details. This is not what I expected to happen and I would rather choose my expert independently rather than arbitrarily assigning me to one. I am just starting to consider my pension options and all i want at moment is reading material.
14 July 2026
Unprompted review
Reply from Compare Pension Annuity
Hi Kate,
Thank you for taking the time to leave your feedback and share your experience with us. We’re sorry to hear that the process was not what you were expecting.
At Compare Pension Annuity, our service is designed to help customers explore their pension and annuity options. Once an enquiry is submitted, an adviser at an FCA-regulated company can review the information provided, discuss your requirements and provide personalised support, including relevant pension annuity calculations to help you understand the options available to you.
We appreciate that customers may be at different stages of considering their pension options and that some may initially be looking for information before deciding on their next steps. We value your feedback and regularly review our customer communications to help ensure customers have a clear understanding of the service we provide and what to expect following an enquiry.
If you would like to discuss your experience further, please contact our team at enquiries@comparepensionannuity.co.uk.
Kind regards,
The Compare Pension Annuity Team
Very rushed communication
Very rushed communication, as if he was paid by the word. Repetitive "No problem!" gets on one's nerves: "What's your name?" "Smith", "No problem!" I cannot understand why my name might be a problem.
9 July 2026
Reply from Compare Pension Annuity
Good afternoon,
Thank you for taking the time to leave your review. We're sorry to hear that your experience did not meet your expectations.
At Compare Pension Annuity, we aim to provide a professional and helpful service and we appreciate you taking the time to share your feedback. We value all customer comments and will use your feedback to help us continue to support a positive experience for consumers.
If you have any further concerns or would like to discuss your experience with us, please don’t hesitate to contact us at enquiries@comparepensionannuity.co.uk.
Many thanks,
The Compare Pension Annuity Team
Reply from Compare Pension Annuity
Hi Ricky,
Thank you for your review.
It's great to hear you found our service efficient. We strive to make the introduction process as quick and straightforward as possible, so we're pleased this was reflected in your experience.
Many thanks,
The Compare Pension Annuity Team
Knowlegable and couretous
3 July 2026
Reply from Compare Pension Annuity
Hi Mick,
Thank you for your kind feedback.
We're delighted to hear you found our team courteous and helpful. We always aim to provide a positive experience and make the process of introducing customers to a pension specialist as simple and straightforward as possible.
Best wishes,
The Compare Pension Annuity Team
They came back to check if I needed…
They came back to check if I needed anything else even though I had sorted it. Thankyou
2 July 2026
Reply from Compare Pension Annuity
Hi Teresa,
Thank you for taking the time to leave us a review.
We're pleased to hear that our team followed up to check whether you needed any further assistance. We aim to make the process of connecting customers with a pension specialist as straightforward as possible, while ensuring you have the information you need to decide your next steps.
Best wishes,
The Compare Pension Annuity Team
Quick efficient and not pushy
1 July 2026
Reply from Compare Pension Annuity
Hi Malcolm,
Thank you for your review. It's great to hear the process felt quick and efficient without any pressure.
Our goal is to connect all our customers with an adviser in a way that feels straightforward and comfortable, so we're pleased this was your experience.
All the best,
The Compare Pension Annuity Team
A painless way of arranging an annuity …
I spoke with these people and they assisted me with setting up an Annuity with Aviva through My Pension Expert.It was well explained and they handled the process from initial inquiry to finalising the first months pension payment. For someone very little idea of financial planning I found them extremely helpful.I would recommend them to anyone in a similar position as myself.
1 July 2026
Reply from Compare Pension Annuity
Hi Paul,
Thank you for taking the time to leave a review.
We're really pleased to hear the adviser from one of the FCA-regulated firms we work with explained everything clearly and kept things running smoothly for you.
We're delighted you were happy with the service we provided in connecting you with an adviser and that your overall experience was a positive one.
Many thanks,
The Compare Pension Annuity Team
A very pleasant telephone conversation…
A very pleasant telephone conversation with Mrs Victoria Scott, who asked all the relevant questions in a polite and courteous manner.
I was extremely pleased to hear that she gave the telephone number correctly – saying ‘zero’ for the number ‘nought’ instead of the letter ‘O’, which is not a number, and therefore has no relevance to a telephone number!!
29 June 2026
Reply from Compare Pension Annuity
Hi Allen,
Thank you so much for taking the time to leave such a detailed review. We'll be sure to pass your kind words on to Victoria directly, it's great to hear she came across as polite and courteous throughout, right down to her careful attention to detail.
Our goal is to connect all our customers with an adviser in a way that feels attentive and straightforward, so we're delighted this was your experience.
All the best,
The Compare Pension Annuity Team
Quickly and efficiently set up an…
Quickly and efficiently set up an appointment with an IFA and recorded my current information.
26 June 2026
Reply from Compare Pension Annuity
Hi Martin,
Thank you for your review. It's great to hear the appointment was set up quickly and efficiently for you.
Our goal is to connect all our customers with an adviser as smoothly as possible, so we're pleased this reflected your experience.
Many thanks,
The Compare Pension Annuity Team
Reply from Compare Pension Annuity
Hi Trevor,
Thank you for taking the time to leave a review. We're glad to hear you found the conversation engaging.
Best wishes,
The Compare Pension Annuity Team
Confident in the information he was…
Confident in the information he was giving me when he asked questions.
17 June 2026
Reply from Compare Pension Annuity
Good morning,
Thank you for leaving a review. We're delighted to hear you had a positive experience with our team and that we were able to provide clear, friendly customer service throughout your call.
Many thanks,
The Compare Pension Annuity Team
Reply from Compare Pension Annuity
Hi Zika,
Thank you for taking the time to leave a review. We're delighted to hear that you found our service quick and clear. Providing straightforward, efficient support is exactly what we strive for, and we appreciate your feedback.
Many thanks,
The Compare Pension Annuity Team
Very helpful no dramas as I was…
Very helpful no dramas as I was expecting
If I had another pension I’d use again
21 May 2026
Reply from Compare Pension Annuity
Hi Ian,
Thank you for taking the time to leave a review. We’re pleased to hear that you found the process helpful and straightforward. Making the process simple and stress-free for our customers is exactly what we strive for.
Many thanks,
The Compare Pension Annuity Team
The phone call with Vickie was…
The phone call with Vickie was professional, personal,
informative. I was immediately made to feel at ease.
Thank you
19 May 2026
Reply from Compare Pension Annuity
Hi Sue,
Thank you for your kind review. We’re so pleased to hear that Vickie made you feel at ease and provided a professional and informative experience throughout your call. Delivering clear and supportive customer service from the very first conversation is always our priority.
Many thanks,
The Compare Pension Annuity Team
Reply from Compare Pension Annuity
Hi Mark,
Thank you for taking the time to leave a review. We’re delighted to hear that your experience was engaging, efficient, and straightforward. Providing clear, helpful, and efficient customer service is exactly what we aim for.
Many thanks,
The Compare Pension Annuity Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.