companio.co Reviews 37

They raise their prices without properly sending email notifications to you so that you could have the chance to cancel before paying the higher price.

Additionally, their customer support tries to make you jump through useless and completely unrelated AI answers at first.

Companio is getting worse.

I've been a customer for 5 years+. They keep increasing prices and adding fees for services that were previously included in the main subscriptions.

They use AI to reject perfectly fine documents and then it takes several email to get a human to correct their AI mistakes.

But worse is that last dashboard upgrade is a mess. You can't even see what transactions you matched in previous months. I'll probably leave companio soon if they don't at least improve the new dashboard.

It's a shame as it was perfectly fine before. They could have simply raised subscription price, kept everything included, and kept the previous dashboard version.

P.S. I am aware there is a link "Switch to previous version" in the dashboard, but as many other things in the new dashboard, even this link is broken.

Great service. They've been supportive and professional at all times. Thank you!

Expensive for poor service received.
They charged me for one year of service, only to inform me that they do not support my kind of business (electronic goods sold in the US).
That information was provided to them on day one when I signed up, and several times after that, and they just missed it.
Furthermore, their customer service is a mix of AI-bot and human support. That is not bad in itself, except that the information does not flow between bots and humans, and even humans to other humans.
Once they decided to drop my company, they did not even help me liquidate or clean up their mess. Not recommended.

They do a fantastic job and now that they have introduced automations on their workflow everything goes smoothly without the need to constantly contact them.

Best customer attention is the one that is not needed because everything flows.

I have been a client for more than a year and a happy customer.

They are great at explaining or following up on all the different questions I throw at them... Very friendly support! The Product could be a little better designed, but that is a minor detail/feedback.

Immediate or very quick response to doubts and questions. Always helping with finding solutions

thank you for kindly help
you are amazing

I've been a client of Companio for around 4 months now and I am impressed with their professionalism and knowledge.

I've had some pretty awful experiences with accountants in the past so working with Companio is a breath of fresh air.

Their customer support is fast and reliable. When I ask a question, I get an answer in minutes.

The platform is easy to use and most of the hard work is done by them so my monthly workload is light.

I'd recommend Companio to anyone looking to start a business in Estonia under the e-Residency program.

I am utterly appalled by the abhorrent treatment I received from this company. After applying for their services, I was hit with €39 in foreign exchange fees because of their incompetence, and when I sought compensation, they had the nerve to refuse. They take zero responsibility for their mistakes and act like they’re above accountability.

But the most outrageous part? My application was rejected simply because I’m Egyptian! This reason was never disclosed in their policies, and it doesn’t appear anywhere on their website. This isn’t just a bad business practice; it’s outright discrimination! There’s no legitimate reason for this hidden condition, and it goes against everything that should define a reputable company.

Their lack of transparency is unacceptable, and it reeks of dishonesty. If I had known they operate with such disgraceful criteria, I would never have wasted my time or money. They clearly have no respect for international customers and are hiding behind vague policies to justify their prejudiced actions.

I will be taking this further by filing formal complaints with every relevant authority, and I will ensure that everyone hears about their deceptive and unethical practices. Do not trust them! They are a scam waiting to happen, and they don’t deserve a single cent of your hard-earned money.

Companio's management is terrible. They are not allowing me to close my annual report due to their lack of professionalism. You cannot contact the advisors, and they don't care about your annual report. The platform loses the content you upload, and they lie about the documentation. To top it off, they only attend to you if you pay €200, and then they disappear, leaving you with the chat again.

Very bad company.... They don't care at all about your company, they take many days to respond.

Companio.co was the first 3 months for free. That gave me the time to switch completely and understand their accountancy program. They answered all my questions in 24 hours. If you own a webshop I really recommend Companio!

The company is so technologically advanced. I talk to them only by mail, and they are a very quick responsive team. Also, the convenience of having a company registered in Estonia makes me so happy to manage my digital business. I appreciate their work, and I recommend you consider working with Companio if you are interested in opening a new business. So fresh!

added extra beneficiars while company registration

Okay, so to start, they have very slow and low quality customer service, they seem to be hiring a lot of freelancers due to their volume of customers and there are competitors much better than this if you have an eResidency, find them in the "e-Residency Marketplace" you can find on Google's 1st result.

I own an ecommerce business and they want to charge me 300€ for having 300 sales in December in my ecommerce store, this month in January I had +1500 sales so they would charge me 700€. This is crazy to live in 2022 and having to stress about this with all the automation software that exists. Compared to other great services like Enty.io or Erhub.ee, I would rate companio 0/10 if Trustpilot would let me.

If you own an ecom business make sure to do your research before choosing and accounting company.

You hire accountants to save your time worrying about the accounting in your business so you're able to invest the maximum time possible to scale your business to the next level, not the contrary.

I hope this is useful to anyone reading this.

Happy scaling fellow ecom store owners. 🤝