Community Fibre Reviews 

Video Call quality worse than previous provider making it unsuitable for professional use. They called up at installation and I mentioned it to them and they said they would call back. They never did.

I have since sent them 3 customer requests and complaints, over a month now, still no reply whatsoever (apart from their automated email saying they will respond in 2 days, which they dont...)

I spoke to Taylor in regards to my contract, she was absolutely amazing and extremely helpful. Taylor had great knowledge about the service and she was very polite and friendly towards me. Taylor dealt with my query very fast and efficiently. I’m really happy. Thank you for your kindness.

Alex was excellent in troubleshooting and rectified the issue quickly.

An engineer was scheduled to install my broadband between 1:00 pm and 6:00 pm, but no one turned up and I received no communication or updates whatsoever.

I had to contact customer service myself to find out what had happened, only to be told that there had been a double booking. I find this completely unacceptable, as I had specifically made myself available during the entire appointment window and consequently wasted my day waiting for an engineer who never arrived.

Given the lack of communication and the inconvenience caused, I decided to cancel my order. This experience has been extremely disappointing and has seriously undermined my confidence in the service.

Milo from south africa is very good. Likewise ceasar

Tomas was very helpful and very patiently went through the procedure I required

Bo was very helpful and thoughtful and fixed my issues with professionalism and speed. Thank you

Jordan was extremely helpful and professional.He helped me with my issues regarding broadband speed.Many thanks again !

I got gud response

They took away my public IP address without warning.
Spent nearly 4 hours on phone today, could not get through to anyone who could help. spent most of the 4 hours listening to crappy music.
Very poor customer service.

Malusi was very helpful and answered all my questions, explained my options and was empowered to negotiate the final agreement. It couldn’t have been any easier and I was very pleased with the outcome.

I was extremely impressed with my Community Fibre installation today. Reece sent a message to let me know his arrival time and showed up right as stated.
He efficiently climbed the telegraph pole near my home to string the new cable, then brought it inside at the exact spot needed for my broadband and wifi landline setup. He was careful and tidy throughout the process and took the time to explain everything to me. Reece went above and beyond to ensure everything was fully operational, setting up my system so it worked seamlessly across my laptop, Amazon Fire Stick and wifi landline.
Besides the exceptional service so far, switching to Community Fibre is going to save me over £30 a month compared to my previous supplier. I look forward to a great ongoing relationship with them. I have to wait for my landline number to be ported which is going to take a few days - I have been given an interim number until my own is fully functional again. If I have any gripe this is it - otherwise so far so good. I will now be looking into having my mobile service with Community Fibre. Thanks again for the great installation and set up.

Community Fibre can’t be faulted as an ISP, and I had no concerns renewing my contract with them.
Nico was very good to deal with, clear with the information, outlining the options to me, and providing a very good summary. Excellent service.

Milo answered all my questions in a polite and professional manner. Thank you Milo

Malusi answered my questions clearly and helpfully, and was friendly and chatty. Excellent service. I didn't have to wait long to get connected either. Really impressive all round.

Jordan was awesome this guy was the best patient tech support wizard solved issue perfectly. I would say maybe all of Community Fibre should learn from Jordan because the rest of the tech support for the last year have either tried to upsell or wanted to end the call

The Service I have received from Lazarus was very helpful and well explained. I am happy with it.

Excellent support call handled by Lumie about renewal prices. This isn't a review of the broadband service, though, just the support call

Wiling to help and resolved my query very easily. Supportive

Caesar was very helpful and arranged the contract extension very efficiently. Great service.