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3.6
5 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really happy with my experience with Commercial Linen. The quality was great, everything arrived on time, and the whole process was straightforward. The team were friendly and helpful, and it was clear they cared about providing a good service. It’s nice to deal with a company that’s reliable and easy to order from. I’d definitely use them again and would happily recommend them.
I have been using this company for over 10 years and for my accommodation business and products are great and service has been faultless especially from Shelly , many thanks
I took a chance ordering from CommercialLinen.co.uk and it absolutely did not pay off. Once they have your money, the customer service disappears completely. They don’t answer the phone, they don’t return calls when you leave messages, and you’re left with no support at all if something goes wrong.
The products themselves are cheap for a reason — the quality is well below standard compared to other commercial linen suppliers. On top of that, their returns policy is far less flexible than competitors, which makes it even harder to resolve issues.
Overall, this has been a frustrating experience from start to finish. I would strongly advise others to avoid this company and choose a supplier that actually stands behind their products and supports their customers.
Reply from commerciallinen.co.uk
Dear Customer.
We are really sorry to hear about your experience. We are currently reviewing your concerns in regards to customer service. However we would like to mention that we did tried to call you and also respond to your email but have not received a reply, may be our response gone to your junk/spam mail. In terms of product quality and returns all information is clearly stated on the website for customer to read prior to their purchase.
Appalling quality and after sales service!! I enquired about a high end quality range of linen and was advised by a customer service employee to buy a particular grade of linen “used by top hotels”. When it arrived it was no better than cheap rubbish from the market. When I complained I was told it would cost £60 to return the £100 worth of “samples “ I had purchased. They give wildly inaccurate GSM and thread count to their products to make them sound like good value! Steer clear of this company!
Reply from commerciallinen.co.uk
Your review is clearly reflecting your frustration resulting from your own failure to follow the returns process in a timely manner. I have investigated your concerns and found your review be dishonest. We agreed for you to return the samples on 22/02/21 we wrote to you again on 24/02 asking for you to provide information so we could arrange a collection of the items with zero cost to you for a full refund. You then took 13 days before contacting us today , this is more than 3 weeks since you received the sample items. Our returns policy was emailed to you which clearly stipulates the process and is available for you to read on our website. Our products are used by Holiday Inn , Ramada , and many other internationals hotels without any complaints. We have served over 1500 customers without any concerns or complaints. Your review is clearly reflecting your frustration resulting from your own failure to follow the returns process in a timely manner. Had you have contacted us for a resolution after we had sent you the returns policy we would have loved to help and assist as always. The products you mention are Venezia Plain Bedlinen 100% Cotton Percale T200 40/40’S which is a great product and used by 1000's of accommodation services successfully without complaint. We wish you Good Luck with your business.
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