Comme Avant Reviews 

57,149
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Well well well, I’m as skeptical as they come when it comes to this type of product but oh my am I impressed!!! I ordered the essentials Bag with shampoo, deodorant, soap, teeth powder and the body... See more

Rated 5 out of 5 stars

The products are 100% natural, attention to the client is high and the reaction to problem solving is fast. The delivery is well organised and fast as well.

Rated 4 out of 5 stars

I placed the order on June 21st and received it on June 29th. I checked the package as soon as I received it and contacted customer service immediately. The pump on t... See more

Rated 5 out of 5 stars

Hi, Regular customer here. First feedback here and because you guys deserve it, I have known the brand from facebook bought my first solid shampoo because I was alerted by my girlfriend about the... See more

Company details

  1. Cosmetics Store
  2. Cosmetics Industry
  3. Dental Clinic
  4. Skin Care Clinic
  5. Wellness Center

Written by the company

Nous fabriquons des produits bio, efficaces et écologiques en France près de Marseille. Une philosophie du moins et mieux pour éliminer tout ce qui est superflu et se concentrer sur l’essentiel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

57K reviews

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No recent history of asking for reviews

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Replied to 77% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(57,149)

1,172 reviews in the last 12 months

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Rated 2 out of 5 stars

Avoid the shampoo

I bought the shampoo with Argan and Rhassoul, it's not nice on my hair. I have short hair and after a couple of wash with it my hair just looks like hay. It feels dry and not clean, even if I rinse it thoroughly.
I've bought also the olive oil soap, it's fine, and the powder toothpaste, also fine. Disappointed by the shampoo and not flabbergasted by the other two products.

19 February 2020
Unprompted review
Comme Avant logo

Reply from Comme Avant

Hello,
We are sorry you aren’t fully satisfied with our shampoo.
It does take time for your hair to get used to shampoo that doesn’t have any silicone in it. After your shampoo, you can use an apple cider vinegar rince (1 measure of vinegar with 10 measure of water). This will regulate your hair's pH. If your hair still feels dry after washing it, you can apply our solid cream on your hair tips. If you think it’s necessary, you can also apply a vegetal oil mask on your hair once a week.

Our shampoo bar contains rhassoul which cleans, soothes sensitive scalps and strengthens fine hair giving volume. It also has degreasing properties. It absorbs and regulates the excess of sebum from the scalp. If you use it by itself, it can sometimes dry out your hair tips. Mixing rhassoul with one or a few vegetable oils, just like we do with argan oil in our shampoo, will help soften your hair. For people who have a naturally dry hair, we can also recommend using rhassoul only on your scalp, your hair root and just a tiny bit on your tips. You can also apply coco oil or aloe vera on your hair before washing it or add it into the liquid shampoo to nourish your hair and prevent dehydration.

Once again, we apologise for the inconvenience caused and we hope our advice will help you continue using of our shampoo.

Regards,
Sophie.

Rated 4 out of 5 stars

Very good!

Very satisfied with shampoo bar (maybe a bit of scent would be nice). Cream bar is very good (personally i find it a bit hard when applying on skin). Toothpaste powder is a pleasant discovery. Haven't tried the other products yet.

18 February 2020
Unprompted review
Rated 5 out of 5 stars

Perfect!

My order arrived earlier and perfectly in time on xmas! :) there was everything I ordered in perfect condition!

21 January 2020
Unprompted review
Rated 4 out of 5 stars

No concerns now

See my original review below. Like many people I've been swindled by ordering on line and when I didnt get any news on my purchase I thought the worse. However I can now confirm that this is a bonafide company. My order arrived yesterday. I was getting concerned because there had been no update from the delivery company and it looked like the parcel was stuck in france. However I then got an update telling me it was arriving that same day. So dont panic if you have that experience.

I'll review properly after a few weeks use, I have complex allergies so it will take me that long! However I used the hair soap yesterday. It didnt foam like I'm used to and I only got some foam by rubbing it in my hands (the instructions are to rub it into your hair). Because of the lack of foam I thought it hadn't cleaned my hair but after rinsing it off the condition felt so great that I just dried it to see what happened. My hair looked great, and still does today. Much more volume and really soft.

Also the instructions say to make sure the soap dries out after using it. Living in damp and wintry GB I thought that was a big ask! So I just cut a very small bit off. Even a small bit was too much so I'll learn. This might sound a bit of a fiddle but our 'convenient' life style is doing no good for the world. I'm ok with this as I use far too much plastic in my life and using this reduces it.

I'll review again after I've used the body soap for personal care and washing. So far, well done Comme Avant!

Old review below. Not how I feel now but left here to reassure you if this is your experience. There are no concerns!

I placed an order 6 working days ago. I was promised delivery after 7 working days. I've had no notification of dispatch as promised. I've sent two emails querying this, neither have been acknowledge or responded to. Not sure how common this experience is, but do be aware. I've told them that I'll be reporting this situation to my credit card company be the end of the week. Worrying.

20 January 2020
Unprompted review
Comme Avant logo

Reply from Comme Avant

Good day,

Please kindly note we are currently facing a bit of delay with the shipments of our orders, we sincerely apologize about this inconvenience.
However, I confirm your order is currently being prepared and should be shipped out of our shop today.

Thank you for your understanding.
Kind regards,
Clémence

Rated 1 out of 5 stars

Lack of respect

I received 1 month after my order ( after going to the local post office by myself) a broken box with filthy products that I wouldn't even want to touch. Even the little book that I found inside was destoyed.

I sent in total 3 e-mails in French (1 wondering where is my order and 2 other with photos, explanations and ideas about what could we do) and they just made me a discount of the cost of one soap (- 5,90 euros) for a future order.

I really didn't want to give a bad feedback, but I had to, as their only answer was indifferent and I received a lack of respect for me, my time and my option to make an order of almost 30 euros by Comme Avant.

Unfortunately, I hadn't the opportunity to get the warm and friendly value that they promote through their social media, which is really sad.

17 January 2020
Unprompted review
Comme Avant logo

Reply from Comme Avant

Good day,

We sincerely apologize for the lack of care provided by our carrier during the shipment of your parcel.

Please note we have proceeded with the total refund of your order and we have as well offered you a promotional code to compensate this incident.

We are really sorry this couldn't make up for this incident.

Best regards,
Clémence

Rated 5 out of 5 stars

Trustful company

Customer service people was kind and helpful in a bad situation (package missed!). I received my package the second time just in time to make a gift. Products are very good. Trustful company!

7 January 2020
Unprompted review

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