coming home Reviews 64

Very disappointing experience.
I submitted a booking online for a move-in date the following week and received automated confirmation emails stating it was a binding reservation — only pending the landlord's contract. Several days passed without any update. I had to chase the agent repeatedly just to get a response, and after multiple back-and-forths, I was finally informed that the flat was no longer available — apparently the landlord had decided to use it for personal purposes.
What made this especially frustrating is that the platform acts purely as a middleman: they hold neither keys nor contracts, which makes the entire process inefficient and unreliable for time-sensitive moves. The so-called "binding agreement" offered no real guarantee whatsoever, and I never received any explanation of what that commitment actually means in practice.
The Easter holidays were cited as a reason for the slow communication — but delays like this should be communicated proactively, not used as a retroactive excuse. A simple heads-up would have gone a long way. Instead, there was no sign of effort or urgency from the agent's side, leaving me in a very difficult position.
To make matters worse, the flat is still listed as available immediately on their website — which raises serious questions about the accuracy of their listings.
Coming from a customer service background myself, I would have expected a much higher standard of care. I cannot recommend this platform for any time-sensitive housing needs. The communication is slow, the process lacks transparency, and the "confirmed booking" carries far less weight than advertised.

Their high star rating is inaccurate. This website, not unlike Wunderflats and the many others, is very poorly run with minimal communication and overpriced listings that are highly questionable. They do not provide you with service unless you get them on a good day. Better to scout out landlords or listings individually on Immoscout.

Also they have processes for formally removing negative reviews such as on Google despite having had truly disappointing experiences with both a Milena and Cristina. For more examples of said experiences: rental units with damaged furniture, rental prices that are higher than what current tenants were paying, and landlords who at times never respond at all or make appointments and disappear. I would not trust this agency.

As an expat with no German language skills and too many rent/ brokerage solutions , I was extremely overwhelmed. Finding an apartment in a city like Berlin is very tough. Cominghome was a lifesaver for me!! Extremely smooth experience. I accidentally came to know about cominghome and once I started searching, within 3 days I had an apartment of my choice + 1 day for cominghome to give me my rental agreement. On 5th day I had shifted!!
No brokerage charges needed either!!
Please go for it!

I had an outstanding experience with coming home. The communication was always transparent, friendly, and reliable. All my questions and requests were answered quickly and with a great deal of patience, which made the entire process stress-free. Everything was handled smoothly and professionally, and we managed to finalize everything within just two weeks – without any issues. I truly appreciate their honest approach and can highly recommend coming home to anyone looking for a trustworthy partner in the housing search.

Serious, accurate, reliable

I rented a flat via coming home and the service was exceptional. The flat was in a superb location right in Kreuzberg. Service was immaculate.

The rental process through Coming Home started smoothly, but after moving out, support completely broke down.

I was charged nearly €500 for final cleaning, arranged through a third party (EYERUNNER) — a cost not clearly fixed in the contract. Even Coming Home acknowledged the amount seemed excessive but did not resolve the issue. Since the contract didn’t include the landlady’s direct contact details, Coming Home remained my only communication channel, yet responses were vague and unhelpful for over two months.

Tenants should be cautious of the following:

1. If your contract lacks direct contact details for the landlord/lady.

2. If third-party support is handled by EYERUNNER — in my experience, communication was poor and responsibilities were unfairly placed on me.

3. If the final cleaning fee is stated only as an hourly rate without a clear cap — in my case, 11 hours were charged for a 35m² apartment that was already clean, and no evidence was provided to justify 11h was needed and if the right tool was used.

There appears to be no real protection for tenants after move-out, especially when dealing with third-party intermediaries.

Sad and disappointing response time and the offerings are falsified and much of their catalogue is already booked but is shown as vacant.

Will never trust them. Neither should you.

Coming Home did fantastic! After searching for an apartment on their website, I was a bit hesitant because they said there's no option to view the apartment or call them, only emails because they have loads of clients to deal with. I was pleasantly surprised how responsive they were with emails. They answered every question on my mind as long as I wrote to them. Their apartment acquisition was super smooth, almost too good to be true, but they are true! Special mention of Michaela Eggert, thank you lady! Coming from outside Germany and the EU in general, I wrote to them about my plan to get to the apartment directly from the airport, and that's exactly what happened.
I was overjoyed when I got to the apartment and found out, it's exactly as I saw it online, and even has some furnishings that were not mentioned in the ad.
Cherry on top of the cake is the Landlord and his wife, very very nice people.
And to think that the entire time it took from the search to living in the apartment was less than ten days!!!!!!! After a fruitless 2.5 months search for apartments on the most popular websites in Germany.
I will recommend Coming Home and Michaela Eggert any day for anyone coming to Berlin, they did a fantastic job for me. And all of this, is at no cost to you, the tenant!

The best thing that coming home can do for you is treating your problem as their own one. It was a very challenging times while I was looking for housing in Berlin and coming home just took an initiative and responsibility to suggest a solution. I was writing them several times a day and every time they were responding with a valuable answer with some useful action included in. Michaela Eggert from coming home put unbelievable efforts to help me and managed to suggest the best solution! It was about person's attitude towards the problem, empathy and professionalism! Thank you very much again dear Michaela Eggert! You a highly valuable asset for your team!

We tried to rent and sent request for 2 different apartment in Berlin with this company. In both cases they either reject or got another applicant in front of us who are willing to rent it without visiting the apartment. In the second request we sent all of our documents and got the contract in our hand and requested to visit the apartment. Still they got new applicants and they were all reluctant to show the apartment to us. How come we do not see a furnished apartment while we are in the same city with them? We never ever able to make phone call with any agent even when we got the contract.They are not giving any confidence to their customer.

Very professional and supportive managers, high speed of response, very convenient and transparent service.

Excellent service if you are looking for short term rentals in Berlin. Apartments are really top notch and the agents are extremely helpful and wlll make sure you find a place that is suited for your needs. Listings are strong and confirmed by the agents. Highly recommend!

Coming home has been our saving grace here in Germany.
At first our situation went from good to bad to better, explanation follows. Through our contact @cominghome, we were entrusted (promised) an apartment in Berlin. However, the landlady decided to keep the tenant for another month (or more) and we had to , quickly, find another.
Our contact responded fast and offered us a better apartment closer to the city in a great neighbourhood. We are really happy with our apartment here. 5 stars, nothing less :D