Comfy Homes Reviews 

356
•
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Just moved to the local area and was in need of an oven and tumble dryer ,I found comfyhome outlet on face book and reached out ,the description was bang on and I had them delivered the same day . A... See more

Rated 1 out of 5 stars

I ordered 1 Xbox of knee pads at £14.99 within minutes of ordering I realised they had charged me 2 x payments of £31.85 and £48.70 I immediately cancelled the whole order which in total was £80.55, w... See more

Rated 5 out of 5 stars

Best quality- prompt delivery I ordered a king size bed frame in plush steel colour with ottoman box last Sunday and received it yesterday evening. They prepared a highest quality bed frame with a... See more

Rated 1 out of 5 stars

To all people defrauded by comfy homes...my wife being one of them. Name: UKFURNISHING LTD. COMPANIES HOUSE NO: 09870992. DIRECTOR: Muhammad Hussain Liquidated 9/1/23....Other current acti... See more

Company details

  1. Furniture Store

Information provided by various external sources

A Yorkshire based store providing you with the finest quality home furniture. From stools to wardrobes, there is something for everyone.


Contact info

3.0

Average

TrustScore 3 out of 5

356 reviews

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1-star

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3.0

All reviews

(356)

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Rated 5 out of 5 stars

Arfan

Bit skeptical placing a huge order online, but have to say I was very very impressed and couldn’t be more happier. My furniture looks amazing and not to mention the unbeatable customer service. Thank you comfy homes!!! Will be buying againn

11 July 2021
Unprompted review
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Reply from Comfy Homes

Thank you for leaving a review Mohammed!

Lovely to hear that your are satisfied with our service.

See you again soon :)

Rated 5 out of 5 stars

New Bed

was recommended by a friend of mine to buy a bed from Comfy Homes. Quality of the bed is awesome and also purchased the promotion mattress as well. very please with my new bed.

11 July 2021
Unprompted review
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Reply from Comfy Homes

Thank you for your positive words!

Rated 5 out of 5 stars

Excellent customer service

Great customer service, all deliveries arrived on time. I was extremely happy with all my furniture. Definitely recommend this company. The online website is well presented and was easy to navigate and search for the items i needed!! Thank you Comfy homes!!

11 July 2021
Unprompted review
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Reply from Comfy Homes

We really appreciate you taking time to leave us a review.

Thank you for shopping with Comfy Homes and we hope to see you soon again :)

Rated 5 out of 5 stars

Sidra

Cannot recommend this company enough, not only do they provide the most beautiful furniture, but the customer service and treatment is on point. You should definitely check this place out if your looking for top of the range and aesthetically pleasing home furnishing. Cannot be beaten!!

11 July 2021
Unprompted review
Comfy Homes logo

Reply from Comfy Homes

We really appreciate you taking time to leave us a review.

Thank you for shopping with Comfy Homes and we hope to see you soon again :)

Rated 1 out of 5 stars

Will never use this company again

Will never use this company again, I bought a coffee table and about an hour after the guys left I noticed a defect within the glass
I contacted them straight away and after weeks of messaging they will not except responsibility for damaged goods
They refused to take it back to offer a discount as the said that As I had signed to say that goods were in perfect condition and I had no rights as per terms and conditions
So be very careful when you sign to say goods are perfect as you have no chance of replacement or money back as this is a disclaimer on goods
Im reporting this company to the trade &standards
😡😡😡😡😡

28 June 2021
Comfy Homes logo

Reply from Comfy Homes

Dear Customer – We always strive to ensure customer satisfaction and it is always disappointing to hear when customers feel this was not achieved. We then investigate each case to see how we fell below our standards and hopefully make improvements or put things right but unfortunately on this occasion we were unable to agree to your 1-star rating being justified as I shall explain below.

I understand you received some goods and then later approached our teams as you noticed some damage to the item. The item in question was a mirrored item. Through our vast experience we are fully aware of the delicate and fragile nature of such items and therefore we have processes in place to ensure goods reach customers in good order. However, despite our best efforts, from time-to-time things can go wrong and do go wrong and we aim to put that right as soon as possible.

We instruct some carriers to open and show certain fragile items to customers on delivery. This is stipulated in our terms and conditions, we state this in any delivery correspondence customers receive and to make it clear, the carriers physically open the goods on delivery and request for customers to inspect the items.

When the teams have followed through with the above, it is difficult for us to approve claims of damage. Customers at that point can accept the items or refuse the items should they not be satisfied with the condition of the items. Any damage would be visible at that time.

I can see the goods were opened on delivery and the relevant correspondence was sent therefore, the correct procedure was followed. Unfortunately, any damage suffered under a customer’s care once our the carriers leave is not something we would be responsible for understandably and we feel it would be unreasonable of someone to expect this.

Customers do not have to be careful as we do not spring this upon them as your review tends to imply and we make it crystal clear of what to expect. Our teams would not be able to offer any form of discount requests as the goods were accepted on delivery after being shown.

From majority of our customers feedback, they really appreciate and praise our delivery methods as it ensures they are not left with damaged/defective goods and have to deal with the inconvenience of returning goods.

Therefore unfortunately we would have to agree to disagree with what your expectations were.

Best wishes
Comfy Homes

Rated 5 out of 5 stars

Excellent company

I ordered a crushed crystal lamp and mirror on 2 separate occasions and they have both been delivered together by 2 very pleasant gentlemen who stripped both items down to check for damage. I am absolutely delighted with my purchases both are beautiful and the service from this company is superb. Thank you Comfy Homes. I would definitely recommend this company.

25 June 2021
Unprompted review
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Reply from Comfy Homes

Thank you for your kind words. We aim to delight our customers every time so were pleased to meet your expectations!

Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company! Fantastic service from start to finish. Love my new drawer chest. Can’t wait for my fireplace to arrive☺️

4 June 2021
Unprompted review
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Reply from Comfy Homes

Thank you for leaving us a review!

Rated 5 out of 5 stars

TV stand

Excellent service, very polite and helpful. Would definitely recommend. Thanks guys for today. You are a credit to the company. Kind regards Tina Austin

30 May 2021
Unprompted review
Comfy Homes logo

Reply from Comfy Homes

We believe in transparency and we work hard to ensure our service is outstanding, so we are really happy that came across. Thank you for your positive words!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Kept up to date with delivery and the real timectracking is brilliant. The delivery guys were very helpful and really friendly even at 8.20am in the morning. Extremely happy with my purchase and will definitely be buying more items from comfy homes in the future. Highly recommend thank you

29 May 2021
Unprompted review
Rated 5 out of 5 stars

Comfy homes you are amazing

Comfy homes you are amazing.
Delivery was pre agreed not dictated.
The delivery men were helpful and knowledgable about the products. They open the items infront of you to check for faults mutually. They explained care of the clock and what not to do to ensure it is maintained.
They repack the item infront of you too so completely hassle free.
This was so helpful as I am disabled and managing large boxes and items are difficult for me to check upon delivery.
It also saves potential issues and return hassles if items arrive unchecked until you open them up.
Amazing service. So friendly. I will always use you as a go to.
Excellent quality items too. In fact quality all round.
Thank you so much.

26 May 2021
Unprompted review
Rated 4 out of 5 stars

Delivery men were very nice and…

Delivery men were very nice and professional and checked the item was not faulted before taping the box back up and explained how to get it up the stairs without damaging the item.
It’s just a shame they can only take it to ground level but that’s no fault of theirs.
The only issue I had was I felt like replies from customer service were a little blunt with me. I didn’t have the information that they thought I had because it wasn’t included in the email and felt as though I had to defend myself and show that this was no fault of my own before they realised the mistake.
Lovely furniture though and good prices if you’re prepared to pre order and wait.

24 May 2021
Unprompted review
Rated 5 out of 5 stars

I was advised of a delivery date and to…

I was advised of a delivery date and to confirm it was convenient . On the day of delivery I was sent a link to track the van with my item . It was brilliant as I could see the van on its journey around the north west . I was sent a text to say my delivery was next and the expected time. 2 delivery men were casually dressed and very clean , well mannered and very helpful. They brought my item to the doorstep and very carefully unpacked it to allow me to check it over. Once I was satisfied they also offered to take it inside as heavy. Wonderful service from purchase to delivery. Definitely recommended 😀

30 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, friendly. Updated me when my delivery was on the way. Delivered my parcel inside my house even though the parcel was curb side side drop off. Would highly recommend.

27 April 2021
Unprompted review
Rated 4 out of 5 stars

Lovely mirror …

Lovely mirror long wait ti.e due to not being in stock even though was showing in stock on web site . Delivery men were excellent so polite and e an opening package to allow me to check my mirror. Overall love my mirror so well worth the wait. Thankyou.

27 April 2021
Unprompted review

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