Comfort Cloud Reviews 49

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and unmatched comfort, often describing them as the best purchases they've ever made. Many highlight the luxurious feel and how well the products contribute to relaxation, with some even noting their effectiveness in alleviating back pain. However, some customers also noted specific issues. A few experienced significant lint and fiber shedding from the fabric, making it impractical to use with certain clothing. Additionally, some reviewers mentioned initial difficulties with the product's expansion or with zippers, and one customer felt their product was not as fully filled as depicted in advertisements.

What people talk about most

Product

Consumers express immense satisfaction with the product, often describing it as "pure relaxation heaven" and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exceptional quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding, genuine customer care! I’ve never encountered such caring customer service before. I’ve had several conversations with Linda, she goes above and beyond.💜 My son loooooves his Cloud. It... See more

Rated 5 out of 5 stars

Absolutely amazing experience from start to finish! We purchased the XL Haven and Crash Cloud, and they are hands down the most comfortable pieces we’ve ever owned — pure relaxation heaven. Luke... See more

Rated 5 out of 5 stars

BEST purchase i’ve ever made! Nothing better than coming home from work and relaxing on my comfort cloud! I bought the Haven Cloud XL in the grey ribbed and recently bought the charcoal ribbed... See more

Rated 5 out of 5 stars

I bought the Comfort Cloud Biscotti Teddy blanket, warm, cosy and super relaxed when enveloped by it. My order was processed immediately and it arrived with a matching free pillow as a gift. Truly gra... See more


Company details

Written by the company

Experience ultimate relaxation with Comfort Cloud. Luxury therapeutic seating combining comfort, style, and sensory relief to promote calmness and well-being. Our Clouds are filled with therapeutic sensory foam and feature water-proof liners with removable and washable covers. Comfort Cloud is an NDIS Registered Provider. At Comfort Cloud, we believe in more than just creating luxurious and therapeutic seating — we believe in making a difference. That’s why we donate 10% of our profits to charities supporting the well-being of kids and adults through our 'Comfort with a Cause' initiative. Comfort Clouds are the perfect place to unwind and experience deep rest and relaxation. The ultimate therapeutic luxury seating experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

49 reviews

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Rated 5 out of 5 stars

Where has this been my whole life!

Where has this been my whole life!! When I say the Cosy Cloud is literally the most comfortable thing I have ever sat in - I mean it!!!

For starters it REALLY exceeded my expectations. I’m not sure why I was thinking “bean bag” but it couldn’t be further from that. It’s like a whole body experience 😆. It molded around my body when I sat in it taking away all my back pain, the fabric is the softest material I have ever felt and the blanket is HEAVY - not to mention it has foot pockets. Actually the whole cloud itself is very heavy adding to the luxe feeling of it. 10/10

29 May 2025
Rated 5 out of 5 stars

Comfort Cloud is the best piece of furniture I have ever owned.

I absolutely love my new Comfort Cloud! From the moment I first sunk into it I was in heaven. I warned my kids to stay out as it was my special space but that fell on deaf ears so now they snuggle in with me. Absolutely the best piece of furniture I have ever owned. I look forward to the end of a long day and sinking in to my Comfort Cloud and the stress of the day melts away quite literally ❤️

19 May 2025
Rated 4 out of 5 stars

Great product but needed a little more filling

Great product, super comfy and really fast in processing and deliver the product.

I would have given it 5 stars if it was a little more filled like in the adverts. The adverts people are not sinking as low as we are as we are average in size and weight

23 May 2025
Rated 5 out of 5 stars

Couldn't ask for more

Great service with prompt delivery of stocked items.
Back ordered stock was delivered without hesitation, and information was current and reliable

Great personalised service and absolutely love the product.

Couldn't recommend enough

15 May 2025
Rated 5 out of 5 stars

It has that WOW factor

This product has that WOW factor! Looks absolutely amazing and feels like you are sitting in a cloud. Not only was the product amazing but so was the service. Would highly recommend.

19 May 2025
Rated 5 out of 5 stars

The Ultimate Gift

Ordering to delivery was easy and quick.

The haven cloud is its own piece of heaven in our home. There will be fights over whose turn it is to sit in it!

Very happy with the product & the birthday boy is stoked.

5 May 2025
Rated 4 out of 5 stars

Only reason review wasn't 5 stars is…

Only reason review wasn't 5 stars is the transport company does need to advise that deliveries aren't direct from the pick up point, at least not for mine from Adelaide to Perth, because it was a 2 week wait.

Having said that, product itself is still expanding to its full potential but already I know I'm going to love it! So big and comfy, just jump in and lie still, all that is needed. Just make sure you have the coffee etc handy before you do so, as having to move is a hassle, too comfy to want to bother!

7 May 2025
Rated 5 out of 5 stars

Highly recommend the comfort cloud

At first I was disappointed as the cloud didn’t expand straight away (I realise now that because it had been in our freezing garage for a few days it just needed time to warm up and expand). Once it had expanded to its full size probably around day 2, I was so impressed.
It’s big enough to sit on there with all of my 4 kids, and they have all loved it.
I highly recommend this product!!

6 May 2025
Rated 5 out of 5 stars

Delayed Shipment

I ordered the Haven Cloud XL as a Mother’s Day gift for my wife. Unfortunately due to shipping delays it wasn’t expected to arrive on time so Linda & Luke kindly sent an amazingly generous gift before Mother’s Day to ensure my wife had something in its place. An extremely thoughtful gesture from a small business I’ll be happily recommending to friends & family!

5 May 2025
Rated 5 out of 5 stars

Amazing product and customer service

Absolutely love this! Really helps with emotional regulation for our son. He loves the feel and comfort of it. Customer service was excellent too - I made a mistake when ordering and they fixed it up for me easily. Would highly recommend this product and company.

8 April 2025
Rated 5 out of 5 stars

Amazing product, amazing team!

Amazing experience dealing with the team at Comfort Cloud. Linda was very helpful, and made the whole experience amazing, and the actual product itself, perfect! Definitely will be coming back for more!

27 March 2025
Rated 5 out of 5 stars

Highly recommend

Company were fantastic to deal with and provided amazing support quick delivery time as well and high-quality product would definitely recommend to others

16 March 2025

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