Comfofeet Reviews 1,041

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick assistance with order issues, especially regarding sizing, and commend the company for going above and beyond to ensure satisfaction. The quality of the products, particularly the shoes, is also frequently described as good, with many finding them comfortable and stylish. However, some customers also noted issues with product sizing, finding that the shoes ran large or were narrower than expected. A few other people also felt that the product quality was not always consistent, with some items appearing cheaply made or having issues like frayed strings.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, praising the shoes for... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the accommodating, helpful, and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Order

People report ambiguous experiences with their orders. Many customers praise the easy ordering process and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the shoes for being well-made,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the shoes but the elastic shoe strings are too short. This makes them difficult to tie for me and pulling to gain length makes a predictable breaking or snapping of them. I am unlikely to reo... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 pairs and I originally ordered the wrong size. I ordered in US sizes but the EU sizes are slightly different. I was afraid I’d be stuck with them or get a very expensive international retu... See more

Company replied

Rated 5 out of 5 stars

I've learned that ordering personal items like clothing or...let's say shoes on-line can be problematic. My order from COMFOFEET arrived and the shoes were WAY too big. Nobody's fault but it truns out... See more

Company replied

Rated 4 out of 5 stars

Nina,has been on top of my issue. I was very unhappy with my last shipment and worried if I could ever get satisfaction. But she has eased my mind in offering to help. She continues to work with me t... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Ruth in customer service was extremely…

Ruth in customer service was extremely helpful and made our exchange a pleasant experience!! Thank you Ruth, we truly appreciate your help!!

21 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your kind words!
We’re really pleased to hear Ruth provided such excellent customer service. :)

Rated 5 out of 5 stars

Hello Nina

Hello Nina, finally found some quiet time. Thank you for following up and staying on this issue. I just hope 9.5 US works out. I'm looking forward to your product. Only down issue is how long it takes to receive your prodect. You have explained why. Nothing you or I can do about it. I'll try to return communication In a more timely manner. Thank You!!
Ron Orr

21 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your thoughtful message! We really appreciate you taking the time to stay in touch, and we’re glad we could help work through the sizing issue together. We’re just happy to keep everything moving forward with you. Thank you again for your support

Rated 5 out of 5 stars

Unbelievable shoes

Unbelievable shoes! Love all of my shoes! Easy to broke in and feel wonderful!

21 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your amazing feedback!
We’re thrilled to hear you’re loving your shoes and that they’re comfortable and easy to wear from the start. We truly appreciate your support :)

Rated 4 out of 5 stars

This is a very comfortable shoes

This is a very comfortable shoes. It is not heavy and that's a plus. I wish delivery was quicker, also there is no size marks anywhere. I would like to buy more but only if there some way to get credit for what I have purchased. Overall I gave you a 4 ⭐⭐⭐⭐.

21 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your honest feedback!
We're glad to hear you find the shoes very comfortable :)

Rated 5 out of 5 stars

Personal contact with Nina

Personal contact with Nina, as she guided us through the process of shoe sizes issue.

11 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your feedback!
We’re glad to hear Nina was able to personally guide you through the sizing process and help resolve the issue. We truly appreciate your support!

Rated 5 out of 5 stars

I don’t often order online because it…

I don’t often order online because it seems complicated and I am not sure of the company. My wife usually orders from Amazon, but no interactions. I was very impressed with Ruth who responded immediately and started a conversation about my shoe issue. I am also impressed with the detail of questions to be sure of the proper shoe was sent to me and why it did not fit. After 5-6 actual pictures of my feet and inside the shoe, Ruth made excellent recommendations to fix my size problem. I am pleased with this encounter with Comfort Feet and know they will be successful due to their customer interaction. Thank you!

21 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your feedback!
We’re really glad to hear Ruth was able to make the process feel clear and comfortable for you, especially with something that can feel complicated when ordering online.
We truly appreciate your trust in ComfoFeet and your kind words about our customer interaction.

Rated 5 out of 5 stars

Purchase of shoes

I am very grateful for the assistance i have had with Nina
Communication has been great via emails and problem has been solved
Thank You
Nina

21 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your kind feedback!
We’re really glad to hear Nina was able to assist you and that the communication throughout the process has been clear and helpful. We truly appreciate your support!

Rated 5 out of 5 stars

The shoes are very well made

The shoes are very well made. They are helping me exchange for a different size. Very helpful customer service. Living up to their guarantee.

20 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your honest feedback!
We're glad to hear you find the shoes very comfortable—that's exactly what we aim for! 😊

Rated 5 out of 5 stars

Great customer service

I received the wrong size of shoes, and Ruth in costomer service was great in responding and in providing a replacement pair

17 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your feedback!
We’re really glad to hear that Ruth was able to make the exchange process simple and smooth for you ☺️

Rated 5 out of 5 stars

I had made the mistake in order a size…

I had made the mistake in order a size too small and Nina took right over and said that she will look after this great customer service thank you

19 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your feedback!
We’re glad to hear Nina was able to step in quickly and help get your sizing issue sorted.

Rated 5 out of 5 stars

Easy to order

Easy to order, comfortable and the only brand to accommodate my orthopedic inserts.I purchased (4) pairs .I would have preferred actual laces but I understand the concept

8 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your thoughtful feedback!
We’re really glad to hear the shoes are comfortable and working well with your orthopedic inserts. Thank you for your support :)

Rated 5 out of 5 stars

The shoes are so comfortable

The shoes are so comfortable, and their customer service is amazing, especially Nina.

16 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for the feedback! We’re delighted to know that you loved our products and satisfied with customer service of Nina :)

Rated 4 out of 5 stars

Sizing came in to big

Sizing came in to big. Replacing with the right size. Customer service is responsive. Thanks for your help Nina

18 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your feedback!
We’re really glad to hear that Nina was able to make the exchange process simple and smooth for you ☺️

Rated 4 out of 5 stars

Took a long time to get the order

Took a long time to get the order. I was wanting to wear them on vacation. They are very comfortable to wear. I really thought they would be more Skechers Slip-ins. I had to use a shoe horn to get them on.

17 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your honest feedback!
We're glad to hear you find the shoes very comfortable :)

Rated 5 out of 5 stars

Great customer service!

I had a slight sizing issue with my purchase, but it was resolved quickly and efficiently. Nina was an absolute pleasure to work with!

16 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for the feedback!
We're so pleased that Nina assists you promptly and make the process easier. We appreciate your support! :)☺️

Rated 5 out of 5 stars

Great product but,,,

Great product. Two complaints: price in the ads is misleading. Can only get the $39.99 price if you buy 4. Also, took 3 weeks for me to get the product. Too long.

18 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your feedback—we’re glad you like the product. We also appreciate you pointing out the concerns with pricing clarity and delivery time.
We appreciate your patience and support, and we’ll make sure your feedback is shared with the relevant team.

Rated 5 out of 5 stars

I have tried many things to help with…

I have tried many things to help with my neuropathy and the Comofeet shoes have been the only shoes that have lived up to the hype. I am able walk longer with comfort and little pain. It's nice to actually go anywhere without worrying about how long will my feet last.

6 April 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your honest feedback!
We're glad to hear you find the shoes very comfortable and a big help to you.

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