Comcast Reviews 103

charging double the normal rate and internet constantly goes down with no one responding. AI stinks

This is a company that thinks they can train employees to care. A caring nature cannot be taught, but instilled. This is a lesson that they will never know. I am a former employee who was let go for no reason and my when my girlfriend, who was also an employee, went on disability, they terminated her and didn't once try to help her in her situation.

My mom is an elderly widow on a fixed income. My dad had a business contract with them but died one year before it expired. She has been on the phone trying to cancel since October. She was told to return the router. She sent them back the router and has the mailing receipt. They keep billing her, calling her, giving her conflicting stories, and denying that they got the router . They insist that my dad had to cancel the account. But he is DEAD. And they keep charging her. Then they referred her to a debt collection agency that called her today. Luckily the person took her off that list after hearing her story. I told her to contact her lawyer. This is harassment and elder abuse. Their service that we had in their house was poor as well. There should be a class action lawsuit given the number of people who have had such experiences trying to cancel their accounts!

This company billed.me for two years with no service. It was an over see on my accounting department one it was noticed i reached out to comcast business mobile department i got no response from anyone I was told I was going to get a call back on several occasions with no avail!

I have been with Comcast 17 years now. I asked for a bundle to save money. The opposite happened. I’ve called for 6 months straight without assistance. Sadly their customer service has failed, unfortunately customer care is so important to me that we will not return to Comcast.

Was a customer for over 6 years. My contract expired and my price went from $160 to over $200 a month for 2 phone lines and internet. I called and got a new contract that was suppose to bring down my bill to the original amount. Well that didn't happen and my bill remained over $200. I called and tried to get it fixed and they basically told me to get lost there was nothing they could do. I told them that as soon as I am close to being out of contract I will be leaving and never return. I was lied to by the rep that had me sign a new contract.

Buyer beware. Comcast will charge you an early termination fee that can be as much as a $500 penalty.

I own a business in Naples Comcast emailed me saying that my business internet and phone would be down for the whole day on Wednesday March 19th to enhance the service. As you can imagine it was a slow day with no way for customers to call in an order! I then received a email from Comcast at 12:30 ( already down since 6am) saying that they cannot finish the enhanced work and that I will be down all day tomorrow as well!!!! Terrible company with no communication and customer care. Do not use this company

My monthly contact finished and without me knowing and because I was on autopay they took advantage and start charging me $100 extra on my bill it went up from $115 monthly to $225 for few month. then when we noticed I called and cancelled the account and removed my credit card on file. next month I still recieved a bill with late fee of $25 dolloars added and recieved many emails and even by mail warnings about the bill. I called them they said in my contract if I cancel they still charge me for the next 30 days. wheter I had service or not. This is what I call higway theft by a big company.

If we could give 0 stars we would. Comcast business is the worst! No communication, They lie relentlessly, you can’t speak to anyone that is at all helpful. Mistakes on their end and they offer no apology. Awful! We are changing over to Verizon or T-Mobile!

Comcast charged me fo service they can not provide left the cord across my yard for over week and still there they don’t even have equipment ran in my new hoa so they lied as well and 100 up front and charging me for a service currently that they can not provide me anything is better than this company had same issue 10 years ago but my wife was being nice second chances are for companies with good customer service this isn’t that avoid at all cost

Unable to cancel service. Multiple technical issues, called to cancel service promised better service and lower monthly payments, signed new contract with new payment deal ut kept charging as before without improvement. Called multiple times again, told we are resolving issue in a week still no change.
Comcast is a scam service

False narrative p**** sales people the first thing they do when they talk to you is how much is your budget they don't even tell you what the benefit is they just blah blah blah how much money how much money they're not listening false narrative not recommended at all especially for my ministry of godspeed 28 ministries stay clear this company your business on alibaba.com

New customers stay away!!! Do not use this service. Horrible treatment, especially from Sandro, and impossible to contact.

Insane lack of customer service. They admitted to me on the phone that after a contract ends, they continue to raise the prices until you call them. When our contract ended it went up from $155 to $175 and now to $205. I called to see why no one informed me that the contract was up and what they can do to get us a better price. They refused to give any credit and they refused to put us on a new contract with any discount unless we open a new phone line.

Comcast is horrible, they are charging over 300 a month for just Internet. They made a mistake on my account and will not correct it, and charged 1200.00 because of there mistake. And now there are charging me over 300.00 a month for there mistake. Avoid them at all costs. They junk. Customer service is a joke.

We have had ~8 outages in 6 weeks lasting 2-6 hours. We have lost thousands and thousands of dollars and I have just wasted 3 hours of my life trying to speak with someone to get help. The response varies from it's your equipment (I've been notified each time it's a system-wide outage from the network not my equipment) to let me transfer you do a different departmetn. I've been transferred around about 10 times with no help. Do not sign a contract with them. You will 1) not get the support as a business that you need and 2) potentially lose so much money because of reliability.

I have called them 10 times this month alone- each time spending over 1 hour on the call. I switched the Comcast business because I was told I would have a dedicated rep. Not true. Rep never responds nor calls back. Only chain emails with “ how am I doing” NOT WELL! I’ve been overcharged again for Comcast voice which I never signed up for. Last call was “ I’m not sure why it keeps being added but it shouldn’t be on there and your bill would be corrected” NOPE. Called two days ago and told again “ your bill will be corrected to around $80 to the amount it should be yet charged $140. Outrageous lot poor customer service. Loyal member for over 5 years. Calling AT&T tomorrow

Horrible Comcast business account customer service. Very difficult to cancel service, then they continue to send monthly bills. No one takes responsibility to correct the issue they just bounce you to other people and after 35 minutes of hold time you just give up. I have been dealing with this for 3 months.

Long wait, just wanted to downgrade speed to reduce my bill. Bait and switch tactics for an hour offering stuff I don’t want and hiding it in the fine print. No cancellation fees except whatever it was they were trying to give you came with a hefty price tag. I should be able to downgrade my speed and bill with ease vs. the run around. It is sad how they try to trick you. If you aren’t paying attention it will bite you later. “Free inside camera” or “free Kwikset”. I just want a lower speed with a lower bill. They advertise $50 a month for 1 gig and then all of a sudden your not eligible???