Easy to set up etc but the amount of proof for this that and the other was a little over whelming to be honest as it was you have 24 hours from the start of the policy to up load proof of NCB then wan... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been with Collingwood insurance ltd for more than two years, I always get the best service compering to other brokers. Special Sarah I always get serviced from her. She's really helpful... See more
Company replied
I had such a positive experience setting up my short-term taxi insurance, and that’s entirely down to Lisa. She was friendly, professional, and took the time to explain everything clearly without... See more
Company replied
I’ve had the pleasure of speaking with Sarah Henderson using collingwood when I renew my policy weekly, and she’s truly exceptional. Every time I call, Sarah is not only cheerful and pleasant but... See more
Company replied
Company details
Information provided by various external sources
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Contact info
Collingwood House, NE29 6AR, North Shields, United Kingdom
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3.6
Average
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The process was seamless and the person…
The process was seamless and Sarah was absolutely amazing
16 April 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Chigozie,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Renewal help
Had trouble with my insurance renewal from other firms. Lisa Thompson was quick to help. She was great at explaining everything and very understanding. Overall brill experience, especially with how draining "life admin" can be at times.
9 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi ish,
Thank you so much for your kind words!
We’re delighted to hear that Lisa Thompson was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Disappointed
£120 for 24 weeks cover, full comprehensive, which I thought was excellent, sadly my son's car fell foul of requiring expensive repairs, so the car was sold on to a garage. Cover was just over 17 days - outside of the 14 day cooling off period. Today, I was advised that "sadly" you are due no refund as the policy you purchased does not offer a refund. No £40 cancellation fee just, no refund. Now, don't get me wrong this is my fault for not reading the small print in more detail, BUT come on Collingwood £120 for 17 days. Final thoughts to those who read this review. Try somewhere else first. On the upside, the two gentleman I spoke with (Callum and Scott) were essentially helpful.
16 April 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Kevin,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood.
Let us start by saying how sorry we are that your experience with us was not as you expected. We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future. We do also appreciate your kind words about Callum and Scott.
Kind Regards,
The Collingwood Team
Hidden cost
Hidden cost, DO NOT USE.
I have insured my car for less than a month and took more 300£ when they cancelled my insurance. Total scam, I would never use them again and I definitely wouldn’t recommend them for anyone
15 April 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Omar,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
HIDDEN COSTS - DO NOT USE!
HIDDEN COSTS - BEWARE, DO NOT USE!
They insure learner drivers, but do not insure once passed and if they pass within 12 months, which most young drives do, you have to cancel the policy and pay a further premium (ours was a further £40, but others may differ), and in addition to that they threaten to report you to debt collection agencies - fuming is an understatement - I will be reporting them to the FCA too.
They hide behind the fact their customer journey is transparent, but it really isn't - Absolutely shocking company with zero professional integrity and preying on new young drivers.
14 April 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Steve,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood.
Let us start by saying how sorry we are that your experience with us was not as you expected. We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards,
The Collingwood Team
Very welcoming easy on the telephone…
Very welcoming easy on the telephone polite and efficient explained everything in full thankyou
13 April 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi John,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Great fast service
8 April 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Said,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Collingwood learner driver insurance (Con)
Collingwood learner insurance Like so many I’ve been caught!!!
Collingwood learner driver insurance. Took out for our son Max, passed in the 12th month and got a message that they couldn’t renew. Called to tell them he had passed and wanted to see if they did normal insurance for a full license, said to the guy on the phone not to bother with the 20days refund only to be told ,no you owe us £40 to cancel the policy. Such a total joke, my fault for not reading the small print, such a con company hiding behind “ it’s written in the small print”. Anyway I have Max’s brother Jack who I need learners insurance now, will we use Collingwood, don’t think so, or their other companies like”My First” insurance , avoid . So if they were upfront they may have continued to have Max’s custom and his brothers, but instead they will no doubt charge my card to get their dirty £40 quid earned by ill means, just avoid, we don’t need companies like this anymore in this country, don’t use them and hopefully they will disappear. Like to add that I can’t remember Compare the Market listing on their extra charges that Collingwood make these that they must know!
30 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Mr Marshall,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy
with Collingwood. Let us start by saying how sorry we are that your experience with us was not as
you expected.
We regularly review our customer journey both online and with our colleagues in our Contact
Centre, to ensure all the key information and facts are available for our customers to read and
understand prior to taking any cover out with us. We are satisfied that this information was clearly
available to you both before and after purchase, however if you would like to discuss this further,
please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards ,
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Touseef,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Sara was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
I would like to give a big shout out to…
I would like to give a big shout out to lez who helped me switch over vehicles on my policy . He was a massive help and was very polite. Sorted me out in less than 10 minutes.
28 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Lily,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Lez was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
This insurance provider is great UNTIL…
This insurance provider is great UNTIL the policyholder passes their driving test - and they then hit you with a ridiculous cancellation fee. If you’re expecting to pass your driving test within the term of the policy, THEN LOOK ELSEWHERE. DO NOT USE THESE PEOPLE.
(CIS - don’t bother yourselves to reply to this with some feeble justification regarding terms and conditions. The existence of a legally binding contract is no justification for unreasonable commercial behaviour)
27 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Alan,
Thank you for taking the time to leave a review and we’re sorry that you were disappointed with your experience with us. Please get in touch if you would like to discuss this on 0345 470 0014.
Kind Regards,
The Collingwood Team
It was a great service by Collinghood…
It was a great service by Collinghood and specially Sarah, who was so much enthusiastic, friendly and supportive. I must say brilliant. She deserves 5 out of 5. Thanks Sarah and Collinghood.
27 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Sujon,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
bad experience
bad experience, I don't recommend it, they doubled my insurance because NCB was older than 12 months, something that didn't happen with other companies
10 March 2026
Reply from Collingwood Insurance Services UK Ltd
Hi Catalin,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
The information provided on the website does advise that the No Claims Bonus must be in your name, and must be from a policy which ended within the last 12 months- we're sorry if you missed this important information when purchasing your policy.
If you would like to discuss this further, please don't hesitate to contact us.
Kind Regards,
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Paul,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Acknowledgement
It's the company's service and most of the time I deal with Sarah Henderson and she is very welcoming and helpful.
23 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Serge,
Thank you so much for your kind words! We’re delighted to hear that Sarah Henderson was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Paid nearly the full year premium for…
Paid nearly the full year premium for 4.5 months of learner cover due to the way there fees and stupid way they work out the pro rata DO NOT TAKE OUT A YEARLY POLICY go else where on a pay as you go monthly policy
25 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Mr forshaw,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Thanks sarah
Hi, good afternoon, I like the service, and to be honest, I like when I call Sarah answer my phone, she do great service, speaking and explaining very clearly for
a costumer non English, and always she say I hope you make money and do good job, it’s make me fell alright, she have good heart.
25 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Alyounis,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah the Superstar
Sarah was very informative and knowledgeable about the services Collingwood provide and guided me through the process in order for me to get set up and on the road.
Give this lass a substantial pay rise!
24 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Took out learner driver insurance for…
Took out learner driver insurance for my son paid the 12month premium instead of monthly. My son passed his test within 7months of taking out this policy so had 5month remaining. Collingwood representatives said that 90% of my premium was used 7/12 🤦 and that the remaining 10% wasn’t enough to cover the cancellation fee so I received a bill which they kindly automatically charged my card with…..
Absolute scam of a company!!!!
We also had problems with login on my son’s portal and when we tried to contact them to rectify they kept on assuring me that I was logging in wrong or using the wrong device or inputting the wrong information, none of there instructions resolved the issue.
All we wanted was the insurance certificate as my son was taking the test in his own car, they refused to email it and said I needed to pay an admin fee to receive.
bearing in mind this was the morning of my son’s test which added to the stress he was already in.
I wouldn’t recommend this company ever to anyone, please look elsewhere, save yourself the headache.
20 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Philip,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards,
The Collingwood Team
Total rip off insurer
Total rip off insurer, I took out a 12 month learner policy for my son, paid in full. The insurer wrote to me last week highlighting the policy needs to be cancelled when the learner passes their test. As my son had passed on the Friday before, I cancelled the policy, I then received an email for a £40 cancellation fee! Despite the fact I had paid in full and only had 2 months left of the policy, IF I had let the policy expire without renewing I would have had no cancellation fee and my son had already taken out full insurance out elsewhere on his car so would not or could not have claimed on the policy as he was no longer a learner. When Collingwood email to ask you to cancel 'if you have passed' they make no mention of the cancellation fee buried in the small print, BECAUSE they want to sting you with a charge you will have forgotten about when you took the policy out, nor do they mention it when you cancel on line until after you have cancelled. Total rip off insurance for learner drivers
20 March 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi David,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
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