Watch collecting offers great service and communication with successful buyers. My only recommendation would be for them to be able to arrange freight from the UK to Australia, but now that I've op... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.
Contact info
United Kingdom
- clientservices@collecting.com
- collecting.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Watch Collecting team were amazing, super responsive and helpful. Totally recommended!!
The Watch Collecting team were totally awesome in helping my find and win my watch. I have been looking for specific watch for a while. When it arrived on their platform they advised me and thankfully I was the successful bidder and won my auction. After that they helped me deal with the payment and organise the shipping. As a first time buyer this was so reassuring. No question was too much trouble. Really impressed and grateful for how responsive and helpful the team were.
Excellent Service
I was given a clear and fair valuation of the item I intended to sell, without obligation Alex was really helpful and friendly and didn't pressurise, I was nervous about sending the item via the post however all went smoothly, they arranged everything, I had a seamless service from start to finish, If I ever had to sell anything like this again, Alex would be my first port of call
A fee for what? DIY service. Poor quality watches
Starting at the end. Essentially when you win they give you the sellers details and you sort everything out despite the offer of assistance which is ignored. Not a bad gig for £600 minimum fee. I asked what they do for their £600 and was ignored. They do offer for you to use their facilities but that adds further cost.
The two watches I’ve bought from the site have been in very poor condition and have had to be repaired.
Essentially this is an advertising site for which poor quality watches can be advertised, no checks no service.

Reply from Collecting.com
Fantastic experience buying this Watch…
Fantastic experience buying this Watch but the seller was brilliant and the packaging was done with such care and attention. He insured. The Watch arrived safely to me a big thank you. Also a big thank you to fluer great support from Collecting Watches
Mark was very helpful and super…
Mark was very helpful and super professional from start to finish. He arranged photography of my watch at their offices in London, and made sure I was kept informed throughout the process of when the watch would be listed and when the auction would start. I didn't quite achieve the price I was hoping for, but Mark's attention to the sale during the last couple of days of the auction meant I was able to lower the reserve in order to be sure it sold, rather than miss out because I'd set the reserve too high. I'd certainly use them again if I wanted to sell another watch.
I had a very bad experience with this…
I had a very bad experience with this platform. The watch I bought arrived with a bent case, and the repair evaluation came back at over £15,000 — more than I originally paid. I sent them the official report from Switzerland, but received no help or support from the WatchCollecting team. In my experience, the watches do not seem to be properly examined before listing, so I would advise buyers to be very careful.
Good experience
Hugo was extremely helpful in giving me guidance on the procedure, having not purchased through a watch auction before.
The photos were very clear and presented the watch in its true condition.
I will certainly be confident in buying further watches in the future via Watch Collecting Auctions.
Made so easy and mark was great in…
Made so easy and mark was great in helping , just can’t wait for it to arrive
Great post purchase communication and…
Great post purchase communication and help
Effortless professional performance
Effortless professional performance - thank you Watch Collecting
Great service and communication
Watch collecting offers great service and communication with successful buyers.
My only recommendation would be for them to be able to arrange freight from the UK to Australia, but now that I've opened my own Fedex account it should be simple in ther future. It would also be great to be able to pay by credit card as international transactions are not always easy and credit card Exchange rates are usually better than banks .
Overall, a great experience for my first purchase on this site.
Cheers to Alex for his help.
Easy to do business with.
Straightforward to bid and secure the watch.
- Good Comms
- Straightforward payment processes
- Secure delivery to my door
Very happy.
From start to finish dealing will mark…
From start to finish dealing will mark at first to dealing with his colleague Alex the whole experience was excellent from start to finish
Excellent service from start to finish.
Excellent service from start to finish.
A great company to deal with.
Easy to use and understand site
Easy to use and understand site. Very clear process for purchase and easy collection.
Easy communication and a very user…
Easy communication and a very user friendly website. Buying & selling process is very straight forward.
managed service and can…
I opted for the managed service and can honestly say that I was kept up to date with all aspects of the sale. I was a bit nervous handing my watch over but everything was professionally recorded and I was regularly updated on the progression of the sale. I would highly recommend Watch Collecting.
Watch collecting were great
Watch collecting were great. I took advantage of their management service and they took care of everything. Photographs, write up, auction, hand over to the new owner was all included in the service. Made everything very simple and hassle free and returned more money that I was expecting. Would recommend for sure
Good experience,Hugo was a great help…
Good experience,Hugo was a great help with the auction information and how it works with the buyers getting to the end of the auction.would definitely use the auction site for any future sales or purchases.
Excellent service
Hugo provided an excellent service and was very efficient in communication. I would definitely recommend Watch Collecting to someone looking to buy or sell their watch!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





