No delivery date still waiting for a reply to my email. Thank you for your reply the print is for a special occasion a time frame when ordering would have made a difference if it is going to be here f... See more
Company replied
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Recently purchased a signed print from Mike Rondot at Collectair. Great chat, friendly service, on time delivery and in great condition. The quality of Mike’s work is second to none. Outstanding artwo... See more
This was the second print we ordered. Exceptional quality and service! Michael responded very quickly and it was such a pleasure to be able to order another unique piece from him.
My order went through however, I had made a mistake with the order and payment and I got a call from Michael very quickly to make sure it was what I wanted. The issue was resolved satisfactorily and p... See more
Company replied
Company details
Written by the company
Michael Rondot Aviation Art
Contact info
5 Dillington Hall Cottages, NR19 2QB, DEREHAM, United Kingdom
- 01362860890
- office@collectair.co.uk
- collectair.co.uk
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Reply from Collectair Limited Editions
Thank you.
Did not directly respond to or…
Did not directly respond to or acknowledge receipt of an e.mail sent by myself asking for information on my expensive (to me) order!
22 November 2025
Reply from Collectair Limited Editions
I am sorry to hear that. I did nor receive any emails or messages from you while your double remarque print was being prepared.
We do not keep remarque prints in stock. They are done to order and take up to two weeks to prepare. Double remarque prints like your order are especially time-consuming.
You placed your order on 9 November; it was ready for dispatch on 22 November, and delivered on 26 November. The booking courier and Royal Mail should have notified you by email at least three times of the progress of your delivery. Did you check your junk box?
Efficiency of delivery and personal…
Efficiency of delivery and personal call from Michael Rondot, the artist.
22 May 2025
Signed print
Recently purchased a signed print from Mike Rondot at Collectair. Great chat, friendly service, on time delivery and in great condition. The quality of Mike’s work is second to none. Outstanding artwork and can’t wait to get it on the wall. Many thanks.
19 February 2025
Fast and efficient every thing was easy…
Fast and efficient every thing was easy and friendly
7 December 2024
Great product with
Great product with excellent communication as to the delivery of the print.
31 May 2024
Second order
This was the second print we ordered. Exceptional quality and service! Michael responded very quickly and it was such a pleasure to be able to order another unique piece from him.
20 February 2024
The prints are amazing
The prints are amazing! Communication and customer support was fantastic. Ill be ordering more for sure!
9 December 2023
Collectair Customer
Very prompt response and delivery of item. Extremely well packaged and the very high quality artwork arrived in excellent condition.
5 October 2023
Excellent service from the start
Great communication throughout. Picture arrived safely and well packed . So happy with the picture .Can't praise enough. Thankyou
2 January 2023
Reply from Collectair Limited Editions
Thank you. It is always nice to hear a framed and glazed print has arrived safely.
Excellent prints and service
Good communication, parcel received in great time. Highly recommend as beautiful prints
21 December 2022
Reply from Collectair Limited Editions
Thank you for your kind remarks. It is always nice to hear one of our pictures has found a happy home.
Michael
I have bought several of Michael’s…
I have bought several of Michael’s prints over the years and about to go back and buy a few more. Purchase one and you will not be disappointed.
1 December 2021
Unprompted review
Excellent service for airmail delivery…
Excellent service for airmail delivery to the US. Package was in excellent condition, always amazed at the number if stamps!
The picture was a fine shot of bath the Victor and the Vulcan, geart reminder of the Black Buck missions.
8 June 2022
No delivery date still waiting for a…
No delivery date still waiting for a reply to my email. Thank you for your reply the print is for a special occasion a time frame when ordering would have made a difference if it is going to be here for husband's retirement.thank you for your reply I did send an email to the office email with the date 30th June
5 June 2022
Reply from Collectair Limited Editions
Hi Mrs King,
Just a note to remind you that I have taken your print to my framer, who is an hour away, and when it is ready I will go to collect it. In the meantime please be patient. He is very busy and I am just one of his many customers with orders waiting to be framed. I will let you know when your print is ready to dispatch.
Kind regards,
Michael
Dear Mrs King,
I understand your frustration, but it would help if I knew when you needed the print delivered for your husband's retirement. You have not said in any of your previous remarks when that date is. We do our best here, but we are not mind-readers.
With hope, I will be able to collect the print from my framer this week and ship it to you by the weekend.
Dear Mrs King
My framer is an hour away by car, and as I mentioned in my reply on 29th May, below, you were fortunate to get your order in on the very day I was going with my other orders. My next scheduled visit would have been at the end of June to collect the framing that he was able to finish by then. He is very busy and has a six-week turnaround for framing.
You have been even more fortunate that I was able to persuade him to frame your order so that I could collect it today, 8th June. I will pack and ship it so you will receive it in a few days.
I should not be posting a reply here - this is not a complaints book - but since you have used it to complain in public about our lack of a 24-hour framing and delivery service, it is for the benefit of our other customers to see how our customer service operation works when tested.
Regards,
Michael
Quick delivery
Quick delivery and my husband was very pleased with the Artist proof ordered.
16 May 2022
Reply from Collectair Limited Editions
Thank you.
Reply from Collectair Limited Editions
Thank you for taking time to let us know it arrived safely and on time. HERMES sometimes get a bad press, but they work well for us.
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