Collabswatch Reviews 15

Reply from Collabswatch

Jan 19, 2026

Hello,

Thank you for taking the time to share your experience. We are genuinely sorry to read how frustrating this situation has been for you — this is clearly not the experience we aim to provide.

To clarify a few important points transparently:

• Shipping & tracking
Your order was shipped within the announced timeframe. Unfortunately, during peak periods, some postal services may generate tracking numbers that only become active once scanned by the local carrier, which can cause confusion and delays in visibility. This does not mean the parcel was not in transit, and we understand how frustrating this can be.

• Communication
We acknowledge that our responses may have felt rushed, and we sincerely apologise if the tone came across poorly. That was not our intention, and we take this feedback seriously.

• Refund & legal wording
Regarding refunds, our customer service was referring to our terms and conditions, which state that an order already shipped cannot be cancelled mid-delivery. However, we fully recognise that consumer laws vary by country, and we regret if our explanation was unclear or poorly worded.

• Delivery outcome
As confirmed, the strap was ultimately delivered. We are glad it arrived safely, even though it was later than expected.

• Product & colour
We regret that the colour did not meet your expectations. Product photos are taken under professional lighting, and slight variations can occur depending on screens and lighting conditions. That said, we understand your disappointment.

• Returns & address
For logistical and legal reasons, our returns processing centre is located in Dubai. This information is clearly provided during the return process.

We truly regret that this purchase did not meet your expectations, and we understand your disappointment. Your feedback helps us improve both our communication and delivery experience, and we thank you for bringing this to our attention.

If you would like to discuss a possible solution, our support team remains available.

Kind regards,
Collabswatch Team

Reply from Collabswatch

Jan 10, 2026

We strongly dispute this review as it contains several false and misleading statements.

Our customer support responded to every single email sent by this customer, within normal response times. At no point was the customer ignored.

From the very first contact, we requested clear photographic evidence in order to assess the alleged defect, which is a standard and necessary procedure. The initial files claimed to have been sent were not received, a fact that was clearly communicated. Once valid proof was received, the case was reviewed accordingly.

It is also important to clarify that threatening to initiate a chargeback to force a refund before a case is properly reviewed does constitute pressure, and we merely reminded the customer of standard procedures — no accusation was made.

We categorically reject the claim that we attempted to block any bank case or acted unprofessionally. This is factually incorrect.

Had the customer followed the standard process calmly, this matter could have been resolved quickly and efficiently. Unfortunately, the situation was escalated unnecessarily through inaccurate public statements.

We remain open to resolving legitimate issues through proper channels and factual communication, but we cannot accept false accusations or misrepresentation of events.

Reply from Collabswatch

Jan 6, 2026

Hello,

We formally dispute this review.

After a full investigation of your claim, we can confirm that the parcel weight recorded at the last logistics hub fully matches the weight of the item shipped, which clearly indicates that the package was not empty upon delivery.

In addition, your statements have been inconsistent throughout the process. Initially, you claimed that the parcel arrived sealed, providing a video to support this. You later changed your version, stating that the parcel was open and empty upon delivery. These contradictions seriously undermine the credibility of your claim.

Given the verified logistics data and the inconsistencies in your explanations, we are unable to validate your request. For this reason, no refund or replacement can be issued.

We take customer satisfaction seriously, but we cannot accommodate claims that are not supported by objective evidence.

Best regards,
Collabswatch Support Team

Reply from Collabswatch

Dec 25, 2025

Bonjour,

Nous prenons ce type de commentaire très au sérieux.
Après vérification, nous ne retrouvons aucune commande ni aucun échange correspondant à cet avis dans notre système.

À ce jour, aucune prise de contact n’a été effectuée avec notre service client, ce qui ne nous permet pas d’identifier la personne ou le problème évoqué.

Si cet avis provient d’un client réel, nous l’invitons à nous contacter directement à l’adresse hello@collabswatch.com
avec les informations nécessaires (nom, numéro de commande, date d’achat) afin que nous puissions vérifier la situation et apporter une réponse appropriée.

Sans ces éléments, il nous est malheureusement impossible de confirmer l’authenticité de cet avis.

Nous restons bien entendu disponibles et transparents pour toute demande sérieuse.

Reply from Collabswatch

Dec 15, 2025

Hello,

Thank you for your feedback — we’re sorry to hear that your experience did not meet your expectations.

We would like to clarify a few points regarding your order:

Product Description
Our straps are designed to be compatible with a range of watch models. We always include detailed sizing information on the product page to help customers choose the correct fit. We regret that the item did not match your expectation.

Return Policy
As our business is based in the United Arab Emirates, returns must be sent back to our return address in Dubai. This is clearly stated in our Terms & Conditions at checkout. We require tracked and insured returns with a signature to ensure the safe return of products and to protect both parties against loss or damage in transit.

Return Costs
We understand that return shipping costs can be frustrating, especially for lower-priced items. We are continuously reviewing our processes to find ways to offer more flexible solutions for our customers.

Customer Service
We take customer service seriously. It is never our intention to be rude, and we apologize if our communication came across that way. We always aim to respond courteously and to resolve every issue as fairly and quickly as possible.

If you would be willing to contact us again at hello@collabswatch.com
, we would be happy to re-review your case and explore alternative solutions to avoid refund shipping costs where possible.

Thank you,
Collabswatch Support Team

Reply from Collabswatch

Updated Sep 12, 2025

Hi David — this is your second negative review about the same order.
We take feedback seriously, but repeating the same inaccurate claims gives the impression you’re trying to harm our reputation.

Order status. Your parcel was shipped correctly via DHL (LY618506615DE)
You entered:
davidsykes5@gmail.com
+612249631751
David Sykes
59
Pell St
Merewether NSW 2291
Australia
— placing "59" in the address complement field instead of the street number field, which caused confusion for the carrier and blocked delivery.
Once again, customers who want to verify simply have to enter the tracking number on DHL, and they will see that it matches the address they themselves provided.

Now, this customer keeps editing and posting multiple reviews, but let’s be very clear: if you are right, then immediately share the last email you sent, since you are obviously not blackmailing us with reviews, correct? Except you don’t write to us – instead, you are requesting a refund for a product that was delivered exactly to the address YOU provided!

We have shared everything. Prove us wrong, prove that your address was correct! Post a screenshot of your customer account, because that always shows the original error made on your side.

No prior contact. We received no message from you before posting this review. Please feel free to share the emails you sent !

Solution already offered.
You correct the address and cover the carrier’s re-shipping fee only.

We will re-send your order (the straps) at our cost — products free on the second shipment.

We’re already losing money doing this, but we’re willing to resolve the situation fairly. Normally, when a customer provides an incorrect address and it is delivered (not sent back or lost), a new order is required; otherwise anyone could claim a mistake and ask for a free re-ship to another address, which makes no sense.

We ask that you update or remove the inaccurate statements in your reviews and stop using negative posts as leverage.
Please reply to your order confirmation with the corrected address and we’ll send the payment link for the shipping fee and dispatch the replacement with tracking.

Customer Service – Collabswatch hello@collabswatch.com