Yet again colis privé fails to deliver. What a joke this company is. I work in logistics. There is a reason companies choose PRIVE. Because they are cheap. You pay peanuts you get monkeys. The most us... See more
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The parcel was delivered on the day. I wish the use of the website was as easy as the delivery. The service could be improved if Colis Privé gave a narrower time frame eg say in the morning or in the... See more
Parcel delivered promptly by courier driver who was polite and courteous. Kept informed by email as to when to expect delivery. Excellent service. Thank you.
My last FIVE orders from Amazon were supposed to go to my home, but Colis Prive "dropped them off" elsewhere, and texted me to go pick them up. I am disabled and cannot get to the store where they dir... See more
Company details
Written by the company
Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM
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3.5
Average
171K reviews
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Excellent delivery from Colis Privé !!!!
I am very satisfied with Colis Privé !!!! The delivery went very smoothly !!!! The driver came right to my home and handed me the package I had ordered !!!! And with the tracking number, I had complete traceability and could follow its progress !!!! Plus, I received emails from Colis Privé to keep me informed and let me know that my package would be delivered that day !!!! So thank you, Colis Privé !!!!
30 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
ABYSMAL
Colis Prive are amazingly good at saying that they have attempted to deliver parcels but they haven't.
Also great at not delivering on a rescheduled date.
Even better at never delivering your parcel.
Without a doubt, the worst courier service in France.
I think if I could use one word to describe them it would have to be ABYSMAL.
28 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
We regret this inconvenience.
Thank you for bringing this to our attention. Please be assured that we will take it into account.
At your service!
Pracel arrived at suggested eta
Pracel arrived at suggested eta, delivery driver was respectful
2 May 2026
colis prive is a fraud courier service…
colis prive is a fraud courier service in Belgium. Either they say package delivered or delivery attempted but failed both are lie. They never deliver correctly.. They should not be in this business.. most unprofessional and scammers
30 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
We regret this inconvenience.
Thank you for bringing this to our attention. Please be assured that we will take it into account.
At your service!
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Colis Prive needs to be a business case…
Colis Prive needs to be a business case that is widely studied in all business school because it's absolutely amazing to deliver such horrible services to your customers and still be alive and kicking :)
Package was not delivered. Lost my money, my time, my peace. As a customer my only weapon is only leaving a shitty review, how amazing <3<3<3
29 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
as expected
28 April 2026
How professional was the total experience of this delivery.The parcel was beautifully packed thus…
The parcel was beautifully packed thus no problems with any damage, it arrived very very quickly and the delivery lady was so polite and helpful it was a joy to receive. Thank you.
24 April 2026
Merci super
28 April 2026
Terrible service
Terrible service. Twice now, they sent me a message that my package could not be delivered, even when I was at home.
They just don't do their job and deposit the package at a 'pick up location', because that is easier for them. The first time that 'pick up location' was 250 (!) km away.
Now again they did not deliver, while I was at home. God knows where they send my package this time.
Furthermore, it is impossible to contact them by phone and they don't respond to emails / complaints.
This is the worst courier ever!
25 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
This company NEVER delivers.
This company NEVER delivers.
6 different packages in 2 weeks time. NEVER got delivered. This company is lazy, extremely lazy!!!
20 April 2026
Unprompted review
Reply from COLIS PRIVE
Hallo,
Bedankt dat u de tijd heeft genomen om uw feedback te delen.
Het spijt ons oprecht dat uw ervaring niet aan uw verwachtingen voldeed.
Als u dat nog niet heeft gedaan, neem dan gerust contact op met onze klantenservice via "https://colisprive.fr/aide/thematique/particulier/". U heeft uw trackingnummer en postcode nodig. Ons team zal er alles aan doen om uw vragen te beantwoorden.
Bedankt voor uw feedback; het helpt ons te verbeteren.
At your service !
DO NOT USE COLIS PRIVE - TERRIBLE SERVICE
Terrible delivery service. Do not know why Amazon use Colis Prive. Did not deliver my parcel. Did not deliver the next day either. Then they could not find the tracking number they gave me on Amazon. No contact at all. Cannot contact anyone. Zero help available.
24 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Order worth 48 € from Amazon.be to be…
Order worth 48 € from Amazon.be to be delivered in Brussels lost.
Marked as delivered under signature, but never received.
ZERO communication with customer support.
Unfortunately, Amazon.be seems to love this trash delivery company as a partner.
Beware!
23 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Avoid
Horrible delivery service they dont give a shit about your package and they drop it off in god knows where, please go bankrupt shit company
20 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
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