Colief Reviews 

140
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My 6-month-old has recently started taking Multibio Drops, and we’ve had a great experience so far. They’re easy to give, and my baby takes them without any fuss. I’m really pleased with them and woul... See more

Company replied

Rated 5 out of 5 stars

My 35 day old baby was suffering greatly from colic. I started giving him Multibio drops, which boosted his gut flora and significantly improved his digestion. This helped with my baby's colic and als... See more

Company replied

Rated 5 out of 5 stars

I’m using the drops have been on baby since 2 weeks old helps with wind but we got it for bottom wind and it’s somthing I can’t go without in her bottles now as it really helps we did try another bran... See more

Company replied

Rated 3 out of 5 stars

Dose instructions are confusing, certain parts are repeated. The dose is ambiguous, 4 drops is said to be for 30 mins prior to use, 2 drops if refrigerated for 4+ hours, however the support team went... See more

Company replied


Company details

  1. Baby Store

Written by the company

Colief® offers a range of gentle products that provide soothing comfort to babies, children and new mothers. Colief’s scientific knowledge and proven expertise in colic caused by temporary lactose intolerance informed the development of Colief Infant Drops two decades ago. Now, the brand offers an extended mum and baby care range.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(140)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I had an issue with delivery that has never happened before however after contacting customer services they were so helpful and friendly. They sorted the problem asap!

9 June 2022
Rated 1 out of 5 stars

Still haven’t received my order

Still haven’t received my order and you are sending emails to review a product I don’t have. Do not have any emails to indicate dispatch either

6 June 2022
Colief logo

Reply from Colief

We apologise for the inconvenience caused by the lack of communication on your recent purchase of Colief®. Thank you for your feedback regarding the lack of an acknowledgement email when you placed the order. This is standard practise for our ecommerce orders so we will investigate why you did not receive this email after your order was placed. Our ecommerce orders are fulfilled by a third party and the order delivery time using Royal mail is usually quite fast, 2-3 days, currently we are experiencing some delays due to the jubilee holidays.

Rated 4 out of 5 stars

Good but could do better with communication

Received our two Colief for baby in relatively good time. Not five stars because the communication was not great. We didn’t Receive a despatch email so we didn’t know if the order had even left the warehouse. As we were running low on Colief and it’s important we had it, we didn’t know if we needed to go buy some from Boots or what. But then it arrived 4-5 days after ordering. So not the end of the world.

Just would have been better if we were kept better informed during the despatch process.

Also the website was a bit clunky and wouldn’t let me pay very easily.

24 April 2022
Rated 1 out of 5 stars

I have contacted you yo inform you…

I have contacted you to inform you still haven't received the item, not very happy at all with the service

6 March 2022
Colief logo

Reply from Colief

Hi Leah,

We apologise for the inconvenience caused with your delayed order. The order time within the UK is usually quite fast, 2-3 days, but in your case it seems to have been longer. We will investigate why this happened with your order.

A member of our team will be in contact with you soon to find a solution.

Again, apologies for any inconvenience caused.

Regards,

Rated 5 out of 5 stars

When you're a new mum everything is…

When you're a new mum everything is scary, overwhelming and unknown. Then you find something that works, relief straight away for baby and you and its like where have you been all my life! Great products all round!

9 February 2022
Unprompted review
Rated 5 out of 5 stars

We started to use colief with my second…

We started to use colief with my second daughter. We started using it after it was recommended by an Osteopath for colic. My daughter would cry for hours and hours and was just inconsolable. I tried all the other usual methods and honestly, I was on the floor.
Never unestimate colic, it was soul destroying.
I was willing to give it a go, especially as its so natural. Well, within an hour, my baby was just... A completely different baby.
The look of ease on her face. She looked so comfortable and that was it. Never looked back!

3 February 2022
Unprompted review

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