Cole & Mason UK Reviews 850

Lovely quality and colour. Bought as a gift for daughter’s new kitchen. Not used yet but they look good. Delivered to wrong address but arrived eventually once tracked where parcel was left.

I wanted a good quality pepper mill. Found the Cole & Mason one on line and bought it. It is lovely quality and grinds pepper corns to perfection. Love the way I can alter the coarseness easily.

Very nice products and quick delivery
Customer service is really good
Thank you

Excellent delivery and great service

Everything was perfect from start to finish and the pro

When you get a faulty item there is no customer service it takes 4 days to get a reply on email how can you have a conversation like that very very poor..
I tried to support an old UK company and this is the mess im left in.. having to return a faulty salt mill wait for a credit.. nobody to talk to.. im going back to Amazon and the Chineese brands sadly

Very good website great product delivery on time overall a pleasant experience

I love Cole and Mason products and I placed two orders each over £100 on 20th November 2025 through their site.
The following day I received an email from Cole and Mason telling me that their BF sale had started on that day 21st November 2025.
I was upset to think I could have saved over £42.00 on my orders has I waited several hours.
Most sites email their offers days in advance.
I emailed them immediately to see if they could apply the discount. The frustrating thing is I am still without a response tom my email.

Excellent! Fast delivery and arrived very well packed. I bought a Windermere Pepper Mill, which came filled with nice fresh black peppercorns.
Very happy with my purchase!

The order process was easy, and this pepper mill perfect to replace one I'd had for 25 years!

Wonderful product wished I’d found it years ago

Bought the Cole & Mason Richmond Electronic Salt & Pepper Mill. They work fine, not perfect, but get the job done. Solid purchase from a reliable store.

Brilliant customer service, had faulty pepper mill, I asked if they could supply a replacement part & was willing to pay for the part as I had no real idea of the age of the pepper mill & they sent me a complete new mill free of charge, fantastic service, much appreciated.

Very efficient service.

Very well made and great communication from the company, only thing that stopped this getting 5 stars is the price, they are expensive.

Already have their Derwent Salt & Pepper mills in s/steel which are great and wanted a small salt shaker.
It matches the mills perfectly & I could buy a single shaker. Easy to use website, arrived quickly and good price. Great that I could buy a single shaker