I had a great experience from start to finish. The ordering process was simple, the delivery was fast, and everything arrived exactly as expected. The customer service was responsive and professional... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
SHOP WITH CONFIDENCE 100%. PACKAGiNG 100%. A WEB SITE TO DIE FORE 100%. PLEASE BE PATIENT BILLY IS VERY BUSY AT THE MOMENT BECOMING A LEGEND IN HIS OWN LIFE TIME. HE THANKS YOU FOR YOUR LOYAL CUSTOM... See more
I have to confess;I was dubious about this store, simply for having a repress of a very sought after track at a very reasonable price. I wanted it enough to take a punt and it turned up within 4 day... See more
Selling my records through CC/HW has been a painless and simple process - after sending Billy a CSV file easily extracted from discogs he took care of the rest, even setting up a dedicated page for my... See more
Company details
Written by the company
We are an online record shop (physical shop opening end of summer 2024) based in South London, but shipping worldwide! ColdCuts has been run by Billy Baxter since 2015, and has been known for its carefully curated selection of new and reissued vinyl, and excellent customer service.
Contact info
26-34 Southwell Road, SE5 9PG, London, United Kingdom
- info@coldcutshotwax.uk
- coldcutshotwax.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!!
Everything you'd want from an online seller …
Everything you'd want from an online seller
Good, clear comms & delivery as stated
Happily recommend and always nice to support an independent opposed to Amazon ..
Best customer service ever and nice…
Best customer service ever and nice selection of music.
Great service and fast shipping A ++
No worries
No worries, item as described.
Great service, fast delivery, excellent customer care.
Vinyl arrived fine
Vinyl arrived finely, very pleased with communications and service, will visit physical shop on due course...
Also have the option of building up orders to be sent out.
Now so more at my convenience.
Keep it up, Billy!
Great copy.
Brilliant online record store
Brilliant online record store. Great for digging dance/electronic music. Always a good service and look out for their flash sales 🙌
Great company
Great selection and great service! 100% recommend if you’re looking for records.
Absolutely brilliant service
Absolutely brilliant service!
Delivery was prompt and efficient
The customer service was really good! They kept me informed on the delivery service and Billy even gifted my son an extra vinyl in the purchase to help build his collection for his birthday - thank you so much! definitely will be purchasing more from here and recommending to others!
Great experience
Everything went as expected, and the staff was very friendly. I emailed them regarding some requests for the delivery and they were very positive about it, highly reccommend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








