Celebration of Life Reviews 136

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, empathy, and professionalism, highlighting how these qualities made difficult times more bearable. People frequently mention the excellent service, noting its efficiency, straightforwardness, and the continuous updates provided throughout the process. The customer service is also highly regarded, with many appreciating the supportive and understanding approach. Consumers found the entire process to be stress-free and well-guided, with staff always available to answer questions and offer reassurance. Many expressed gratitude for the respectful and compassionate treatment of their loved ones, emphasizing the comfort this brought during challenging moments.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent customer... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the excellent communication... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent customer service, keep you well informed and everything is straightforward. Easy to set up before hand, or after a passing of a relative or close friend. Making it an affordable optio... See more

Rated 5 out of 5 stars

What an absolutely superb company to deal with. Mum took her time in choosing a company to deal with her affairs and chose her plan in advance. The first telephone contact - very friendly team... See more

Rated 5 out of 5 stars

First rate unattended cremation service. Did everything they promised exactly when they promised it and even planted a tree. Updated us as to when thing were actioned and completed. Ashes were d... See more

Rated 5 out of 5 stars

Celebration Of Life were excellent from first contact, right to the end. I would recommend them to anyone who wants a simple, stress free funeral when things are at their worst. They certainly made my... See more

Rated 5 out of 5 stars

Celebration of life have been so professional and understanding right through the whole process of mum passing 5 weeks ago.From start to finish it has been flawless.I have just received mums ashes and... See more

Rated 5 out of 5 stars

For me it was the lack of hard selling. I was told that I didn't have to provide a telephone number or email address so I didn't leave either. After that I took my time and nobody was pressing me into... See more

Rated 5 out of 5 stars

When my wife suddenly died I was lost. Out of necessity I picked the cheapest company, and whilst they might be the cheapest (For my situation) they were everything I could expect and more. At ever... See more

Rated 5 out of 5 stars

Celebration of life were great throughout the process of putting my father to rest. All members of staff my mother and I had contact with, treated us with dignity, respect and the highest level of pro... See more

Rated 5 out of 5 stars

Thank you for assisting with the funeral arrangements on behalf of my sibling. From the very initial contact I received a very caring response and all requests were sensitively handled. There were no... See more

Rated 5 out of 5 stars

My sister made arrangements for her direct cremation through Celebration of Life. She found this process simple, straightforward and affordable. As I was her next of kin, I received a copy of the pla... See more

Rated 5 out of 5 stars

Company were friendly, professional and sympathetic .Kept us informed all through this sad time and always available to answer any questions we had. Would very highly recommend them ,great team... See more

Rated 5 out of 5 stars

Excellent caring staff who guided me through the sadness. Kept me informed throughout the whole process. Then delivered my husbands ashes personally in a beautiful container

Rated 5 out of 5 stars

We couldn't have asked for a more professional, helpful and respectful service. CoL we're very curtious and informative and kept in touch with us throughout. Thank you.

Rated 5 out of 5 stars

I bought my plan on the Internet and it was very easy. I chose COL because wherever you die in the U K they pick your body up. Several Cremation Companies do not so extra money for someone to pay whe... See more

Rated 5 out of 5 stars

Absolutely faultless, such professional caring friendly people at a time when you definitely needed it. The whole process has been caring and friendly and without fault

Rated 5 out of 5 stars

From making the initial 'phone call a few years ago and speaking to lovely Shona, to make arrangements for the inevitable, as we were in our late 70s, upto the passing of my amazing beloved husband of... See more

Rated 5 out of 5 stars

Choosing this company for my funeral plan was made by their personal service, patience and kindness. From the initial email to telephone conversations were always on a professional level but also with... See more

Rated 5 out of 5 stars

Losing my Mum was devastating and dealing with services also was quite traumatic, except for one company- Celebration of life. Honestly, they have been nothing but kind and empathetic throughout the... See more

Rated 5 out of 5 stars

Very competent company. Couldn’t do enough for me when my aunt passed. Also they planted a tree 🌳 in her honour. Fantastic thing to do. Would highly recommend. The date was January 2026

Rated 5 out of 5 stars

I had the pleasure of speaking with Rebecca when I rang with a query. She answered my questions in a very professional and sympathetic manner. Excellent service.

Rated 5 out of 5 stars

Excellent service. The cremation involved had to be organised at very short notice. This company acted quickly and without problem.

Rated 5 out of 5 stars

The whole thing was very simple from start to finish we were well informed all the way through the staff were very helpful and friendly

Rated 5 out of 5 stars

From the initial phone call, everything was perfect. Each member of staff was polite and respectful. Nothing was trouble. There were no silly questions. We were kept informed every step of the way.... See more

Rated 5 out of 5 stars

I send you great thanks for your kindness during this difficult time your kindness made a challenging time more bearable I deeply appreciate all that you have done for me

Rated 5 out of 5 stars

Every step and every individual involved in dealing with my mother's passing were exceptional. From those who came and collected my mother to the administrative staff who I liaised with. There warmth,... See more

Rated 5 out of 5 stars

From start to finish I couldn't fault them. The customer service is excellent. They picked my mum up within 2hrs of calling and were really nice. They kept us posted on when mum would be cremated and... See more

Rated 5 out of 5 stars

The loss of my dear Sister was a shock to us all, Celebration Of Life were so helpful and most sympathetic it made saying goodbye so much easier, Thank You All.

Rated 5 out of 5 stars

A great experience with this company . Firstly went online and requested a brochure . Arrive quickly and everything was explained in full. Has various options to suit the individual. I then called and... See more

Rated 5 out of 5 stars

Wonderful supportive staff guiding you through the whole process with kindness and understanding

Rated 5 out of 5 stars

Very easy process, all details and documents dealt with easily. Very proffessional company.

Rated 5 out of 5 stars

This is the second time I have used the company. All through the process they have been amazing, they even returned Mumd rings to me in a little blue velvet pouch.

Rated 5 out of 5 stars

He was honoured with the utmost respect and compassion, which brought great comfort to our family during such a difficult time. I am particularly grateful for the professionalism and care shown thro... See more


Company details

  1. Funeral Director

Written by the company

Celebration of Life is a leading direct cremation provider covering mainland Great Britain. Offering affordable direct cremation services both as a pre-paid funeral plan or to families at the time of need. You can request a free information pack by calling or visiting the website.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

5-star
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Rated 5 out of 5 stars

Celebration of Life wasn't the first…

Celebration of Life wasn't the first funeral operator I contacted but I wasn't rushed into a decision and the young lady I spoke to was very helpful. The printed pack very simple to understand and of course the price was very reasonable. I would recommend Celebration of Life to everyone.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Celebration of Life

Well designed website makes it quick and easy to understand and apply for a funeral plan.
The plan is more flexible and suits my needs completely.

5 January 2025
Unprompted review
Rated 5 out of 5 stars

No worries .…

After speaking with my family we decided to go ahead with this plan. It couldn't have been any easier to complete the paperwork and now I am so relieved it is in place so nobody needs to worry when my time comes.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

A Saturday we'll spent.

I was sat in my living room one Saturday nine days ago and thought it's about time I sorted my funeral out, I have been putting this off for a long time thinking it would be a big deal.
I phoned Celebration of Life as all I wanted was a basic cremation and within fifteen minutes I had the whole thing organised and paid for in full.
The lady I spoke to was so helpful and explained everything I wanted to know.
I feel peace of mind now.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

I had been concerned about leaving…

I had been concerned about leaving possible expenses to my sister and niece,so when she informed me that she had bought the plan, I decided to follow her lead,and having seen the details,was happy to have done so,thanks for your swift response

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Very simple to arrange

Very simple to arrange, helpful service from the person I spoke to. Everything that I need is included and my family will not have to worry about or do any of the arrangements. I also like the commitment to plant a tree when I die!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy, very straightforward, and I now have peace of mind that my loved ones will not have to worry when my time comes.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Buy With Confidence

It was easy to set up my funeral. A few minutes on the phone, very respectful, and it was done. Very pleased with the cost, which I can pay over twelve months with no extra coasts incurred. I've been waiting a few years for this. Once the FCA Financial Conduct Authority began regulation of the funeral plans sector, of which Celebration Of Life is a member, you can now buy with confidence. I recommend them.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

They charge an administration for a…

They charge an administration for a service that you can get for free on Coop or others. They are cheating people.

10 February 2024
Unprompted review
Celebration of Life logo

Reply from Celebration of Life

Hello Raymond, we do not charge any administration fees for our service or prepaid plan. Please visit our website www.col.co.uk or call us on 0800 150 3555 for more accurate information about our direct cremation offering.

Rated 5 out of 5 stars

Wonderful Experience

I cannot be more grateful to this company for the help guidance and support during such a difficult time. From when my lovely dad passed away to having his ashes returned the process has been so dignified and so helpful and everyone who I have dealt with am blown away with how kind they are. I have even taken my own policy since being a part of his journey and will be forever grateful to them for all they have done. Every single part they have made easy and straighforward. thank you sincerely Emma

28 October 2024
Unprompted review
Rated 5 out of 5 stars

we couldnt be more thankful for…

we couldnt be more thankful for everything they have done since my father in law died , the compassion the helpfulness with everthing ,they let you know everthing every step of the way, we would recommend totally from sorting the plan to the cremation and delivery, THANK YOU

21 October 2024
Unprompted review

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