cokodive Reviews 901

Cokodive is my favorite k-pop online shop. I started pretty much exclusively buying my k-pop stuff from them during the pandemic as many other shops stopped shipping to Germany back then. All of my orders where shipped quickly, but it’s a given that pre order items, especially from popular groups like BTS may take a week or 2 to get shipped after release. All of my orders came in good condition, the only time I had an issue with an order, their customer service was quick and helpful with their responses. So I highly recommend Cokodive. Many of the people writing negative reviews seem to forget that cokodive is just a reseller and not making the products and like not Amazon where you can expect same day shipping.

i have been trying for weeks to get them to cancel Order #1607929 and have received no response. this is beyond absurd now. never do business with these re-sellers they take forever to ship -- if they ship at all and their customer service makes weverse look amazing.

cokodive is the absolute worst you'd be better off buying from someone on ebay.

Badly package that the contents was freely moving in the box and because of thin boxes that were all ripped the contents could have fall out of it.

I preordered Bts' Proof on the 13 of May, fast forward to the 3 of July and the order is yet to even be shipped!
I've sent them numerous emails but never got an answer. I've even made the same mistake a few days ago by placing another order of product NOT on preorder. Both order are marked as UNFULFILLED.
never buy from them at this point I prefer to order from Weverse and pay the enormous shipping fee!

My order was shipped to a different address, contacted fedex for them to tell that my tracking label was attached to someone else's package so mine is lost apparently?? For all we know the other person could've kept it...tried cokodive customer serve who are actually no help at all, they don't even reply back. Sent numerous emails, insta- Twitter DM's still nothing!! I'm beyond pissed tbh I don't ever want to order from them again the whole experience has made me lose my trust in them altogether. Don't even want to give one star at this point! Very angry!!

Absolutely APPALLED and DISGUSTED by their service. First time ordering from what was once known as a very trustworthy site by people all over social media. I was excited to order the Proof album Weverse gift event for a fantastic price and no shippping fees so as soon as the pre-orders dropped (I believe May 5th) I ordered one for me and my friend. Since then RADIO SILENCE. I was only sent an email about how there would be a delay in my shipping. The delay is fine but a follow-up email should’ve been sent if they’re clearly still having this issue a week after. Also, shipping delay my FOOT because how am I seeing so many people post about their orders and then cokodive THEMSLEVES reposting them??? Make it make sense??? I understand it takes 15-35 days to arrive in the UK but that’s not the issue for me. The service is AWFUL. I’ve sent messages on MULTIPLE platforms and gotten no response. I am not the only one who’s experiencing this. People who live in the UK being told they don’t ship to India like seriously? Are you reading these orders correctly? I hope cokodive check themselves and not let this happen again. Certainly lost me as a customer! More than happy to pay higher prices for BTS items if it means the service is top-notch. I also wish there was an option to cancel my order and get a refund; I had a bad feeling the moment I placed the order and actually wanted to cancel once I Iooked on other websites but I know that process would take forever. Massively disappointed and upset.

Still waiting for our proof order of 4 sets. They never answer chat, media messages. Anything. It is frustrating.

So very disappointed, pre ordered Proof, after reading good reviews. This was on the 5th May. I am still waiting for my order to be dispatched, I have sent many emails to to told my order will be dispatched in a couple of days, yet it’s still not dispatched to me.

They don’t even deserve one star. I previously ordered from them with no trouble. This time I preordered some photocards and I wanted to cancel my order due to regret. Write them and email almost two weeks ago, and they either don’t reply to my emails or they reply saying they’re “busy”, or they reply with bot like answers that has NOTHING to do with my inquiry about canceling my order.

They got my money and I’m afraid I won’t get them back.

If you’re overwhelmed by the volume of orders, then let us know, don’t ignore us.

Used to trust this company.

Absolutely horrible experience with them, the prices for the album is overpriced and it's impossible to reach any dort of customer support whatsoever. I wanted to cancel my order and followed the instructions from their website exactly without fault. The first email didn't even get responded to, I then messaged them again 4 days later and asked how cancelling my order was going. I got an automated response saying to rest assured that I'm being prioritized and that they just have too many support tickets. Today, I got multiple notifications that my order has been shipped and when I emailed them about it they responded and apologized for not being able to ship to india? I don't live in india, not even close to it and now that I've responded again asking what the hell they're doing they're not responding again. Absolute horrid company, I beg you to use literally any other site than theirs.

Listen to the bad reviews. They ent me out one thing on time so I thought bad reviews were just mistakes. But now they sent me two things late. I'm still waiting for my pre ordered album to be dispatched 7 days after release. They won't refund because you can't cancel orders, but they still won't post it. Unfortunately I have two other things on preorder too. I wish I had listened to the bad reviews

They never post the product on time. I pre ordered proof weeks ago and now its 5 days after the release and its still not dispatched. Emails have been going unanswered until today where they say they will post in a few days. I'm not holding my breath. That's album sales down for bts. It's happened to me before with them too. Never again.

Thought I would add a review on here as I've seen some fairly scathing ones. I'm based in the UK and as of yet Weverse haven't reinstated their UK shipping so I tried Cokodive. Fast forward a year and I have placed 17 orders with them (RIP my bank account 😂). All have arrived in excellent condition with full tracking, and all my pre-order gifts (where applicable) were included too. I did have one order get cancelled, as they didn't have enough stock (I see some people going nuts that this has happened to them occasionally but as someone who has worked online retail before issues like this can happen, especially if stock comes from multiple stores warehouses), but that order got refunded immediately, with the funds getting back to my account within the allotted time (remember this can differ depending what bank your with too). I will order from them again as they offer the cheapest shipping to here and my orders always get here safely.

I couldn’t change my order, which would have made them more money. Instead I had to re order according to them. Never buying anything from them again. Costumer service sucks.

Their customer service is very bad like really bad I've accidentally ordered 2 albums from which I wanted to cancel the one album and I've been trying to reach them everywhere but they're neither replying nor helping me I've lost all of my money and they're not refunding them. I would never order from here again

I had reservations about ordering from Cokodive because I read some unfavorable reviews that made me very worried, but since the item I wanted was very hard to find and this store had it at a significantly lower price, I decided to risk it. And I'm really glad I did! I had a very positive experience. I placed my order on Saturday night, it was shipped on Monday morning and I already received it on Thursday. Very fast service! And even though the item I bought was discounted, I was able to use a discount coupon on top of it. Overall, I'm really happy with the speed, packaging and prices offered.

I ordered from Saudi Arabia and I have received.
Nice service!

All of my orders from them have arrived on time and in perfect condition. I remember my first order was a pretty big one. Arrived in a massive box and I have never recieved customs from them at all. Absolutely perfect every single time. Always my go to for bts merch orders and dvds. Even though this is nothing to do with the product I've always recieved my bias!

I'm livid, upset...
I placed my order on Jan 24th for the BTSMerch. Order was confirmed. I received an email today Feb. 18th with a cancelled order for the two BTS Merch I bought, with no explanation, apology or compensation for their major mess up. So they took my money knowing they didn't have it or couldn't get it.

I could have bought it else were. Now im left with nothing and these items will not come back again. Should have bought it on Weverse.

I sent them two emails and they ignored it. They have horrible customer service. Ignore their customer who have issues and instead reply or communicate with those who received their on twitter.

They need professional or a people who know the business/customer service.

Be careful ordering from them. If something goes wrong you are screwed.

Not sure how to feel.

This was my first time ordering with them. And i don't think i will again. They advertise in their website that it takes 3-10 days to process the orders, but they took 20 days to do so. Customer service was a bit dismissive, and couldn't give a proper update on my order. Other than that delivery was very fast.