CoinsPaid Reviews 

CryptoProcessing / CoinsPaid has been delaying a refund for 9 days after an unsuccessful payment.

I made a payment through CryptoProcessing using USDT BEP-20 / BSC but because of the exchange withdrawal fee, the final amount received was 1 USDT less than required.

After that, the CryptoProcessing system informed me that I needed to pay the missing amount. I immediately made a second transaction

However, the system did not recognize the additional payment, changed the status to Time out, and offered me to request a refund. I filled in all the required refund details and submitted the form. The page stated that the refund could take up to 48 hours.

Today is already the 9th day, but the refund has still not been processed.

When I contacted support, they replied that they could not help me (!) and that I needed to contact the merchant. This seems extremely strange, because the funds were sent to an address provided by CryptoProcessing, not directly by the merchant. As far as I understand, the merchant only sees successful payments, so I do not understand why the issue of refunding stuck funds is being shifted to the merchant.

I also contacted the merchant. The merchant told me that they had contacted CryptoProcessing about this issue, but there is still no result.

I am asking CryptoProcessing / CoinsPaid to process the refund or provide an official and clear status regarding my refund request. All transaction data is publicly available on the blockchain, and I have saved all correspondence with support and the merchant.

At the moment, the situation looks like this: the funds were received at an address issued by CryptoProcessing, the payment was not credited, the refund request was submitted, but after 9 days the funds have not been returned, and support refuses to handle the issue directly.

We've been working with CoinsPaid for several years now and it's been a consistently excellent experience. Their platform is stable and easy to use and they’ve kept improving it over time.
What really stands out is their support team, always responsive and willing to go the extra mile when needed.
We’re happy to keep working with them!

We've been working with CoinsPaid for over a year and are very satisfied. Fast transactions, stable API, and responsive support make it easy to manage crypto payments globally. A solid partner for any business working with digital assets.

All the employees are very responsive, easy to cooperate, and above all, very pleasant. I love working with CoinsPaid.

Nice and fast. Approve

We've been using CoinsPaid for our crypto payments and custody needs, it's been great. The solution is fast, stable, and easy to integrate, offering a seamless and secure crypto payment experience.

Big shoutout to Luis, our account manager from Brazil, whose professionalism, responsiveness, and deep understanding of the industry have been invaluable. He consistently goes above and beyond to support our operations and ensure everything runs perfectly.

We’re glad to have you as a partner.

Reached out for some info and got detailed replies almost right away. Appreciate the support.

Fantastic service, super-fast processing!
If you're looking for a fast, secure, and dependable crypto exchange, look no further!

Stole my money. Overpaid. Sent 100. Got back 7 dollars. They say its the other sites fault.... theres proof on the blockchain

I needed to recuperate some important documents from this company and their demands to "prove" my identity were ridiculous. They wanted a copy of my ID but as they have been hacked regularly, I was not willing to comply. I've sent them a QES signed document asking allowing them to send the requested documents to my email. Their answer: "After consultation with our legal team we decided that we cannot accept this QES authorisation document as your identity confirmation.". I had to forward to them the article of the EU law saying differently and threaten them before they finally comply. A bunch of time-wasting incompetents. By the way, the only positive experience are from people from former soviet union states most probably fake.

Terrible company, i paid the amount requested plus fees and got nothing in return 24 hours later my invoice is cancelled. Support is useless dont use them

Rather good community and problem-solving! Thx to team

Extremely poor communication and unfulfilled promises. Avoid.

I rate it as 5 of 5 just because it works.
Too many solutions out there that looked very risky.
No delays, no issues (at least for three consecutive operations).