When I purchased from Coinmama a few years ago, everything went fine. Having not used their services since then, I recently tried to close my account. Because I was unable to close my account per thei... See more
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I made two USDC purchases less than 2 hours apart using the same method (Google Pay). • 70 ILS → ~16.5 USDC • 32 ILS → ~2 USDC That’s an insane fee difference, effectively 80–100% fees on... See more
Company replied
Great overall experience. Fast and hasslefree. Excellent support. If you looking for a quick way to purchase some crypto look no further. Coinmama does exactly that. Simple and intuitive interface. Al... See more
Company replied
I’d like to know how much truth in all the negative feedbacks I’m seeing here. I live in Alberta, and I don’t want to deal with eastern provinces app. So, looking at all the recent feedbacks more are... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Consultant
- Non-Bank Financial Service
Written by the company
Coinmama makes buying digital assets simple, smooth and secure from anywhere in the world. You can easily buy and sell cryptocurrencies with a host of convenient payment methods. Choose from a hand-selected range of top digital assets. Getting set up takes just a few minutes. The Coinmama Wallet offers one of the best self-custody solutions in the industry. Buy, sell, and securely store your crypto all in one easy-to-use app. Instant Bitcoin and Ethereum transactions. Easy setup. Bulletproof security. Coinmama's goal is to make things easy for our customers but, if you get stuck, Coinmama has the friendliest customer support team in the industry standing by 24/7. Crypto doesn’t need to be cryptic, which is why Coinmama has built a beginner-friendly platform, trusted by millions of loyal customers, that has stood the test of time.
Contact info
42 Pearse St., Dublin D02 YX88, Dublin, Ireland
- support@coinmama.com
- coinmama.com
3.4
Average
878 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to follow & user friendly
31 March 2023
Reply from Coinmama
Hey Kim!
Thanks for the warm words!
Coinmama does provide a fast & easy way to buy your coins safely & securly! We are very happy you agree :)
Please feel free to contact us via email (support@coinmama.com) at anytime if you have questiins!
Have a wonderful weekend!
- The Coinmama Team
Reply from Coinmama
¡Hola, Maria!
Nos alegra que haya tenido una experiencia positiva con Coinmama.
Sabemos que nuestros clientes merecen claridad y eficiencia al realizar compras de criptomonedas, ¡y esto es lo que ofrecemos! Estamos listos para ayudar con cualquier problema que pueda ocurrir.
¡Realmente esperamos volver a verte pronto!
- El equipo Coinmama
Coinmama is a great service
They have a great service and their customers service is always available to respond to my inquiry.
31 March 2023
Unprompted review
Reply from Coinmama
Hey Augustine
We really appreciate you taking the time to write some positive feedback!
We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
Compassion and consideration
Compassion and consideration: Conor is simply the best.
31 March 2023
Unprompted review
Reply from Coinmama
Hello John,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
Prompt reply and specific instructions…
Prompt reply and specific instructions on what I need to do next
31 March 2023
Unprompted review
Reply from Coinmama
Hi Phillip!
Thanks for the decent review! We hope we can change that to 5 stars very soon!
Please know we respond to most emails almost immediately & we are more than happy to help out with whatever issue may occur! If you ever need to contact us again, do not hesitate to email us!
Wishing you the best!
- The Coinmama Team
Over 10% fees?
On their website it says you're paying 3-4% fees but when I compare what I get to what I pay it's more like 10-15%. Can't understand it but that's not a good way to go.
30 March 2023
Unprompted review
Reply from Coinmama
Hi Jesse!
I would be happy to explain.
For buy transactions, we charge 2.93%-3.9% commission on top of the rate depending on your loyalty level.
For wire transfer orders, the rate is locked when we receive the payment in our bank (not at the time of placing your order). This method is cheaper and also has higher spending limits.
On credit/debit card orders (this also includes Apple Pay, Google Pay etc.), there is an additional 4.99% express fee. This fee is added after you choose your method of payment. So, if you make an order for $100 and choose credit/debit card as your method of payment, you will pay $105 in total. With this method, you get faster delivery and a rate that is locked at the time of purchase.
Your order summary is displayed on-screen before you make your payment and we encourage you to take a look at this and make sure you’re happy with what you’re receiving before completing the payment. Your bank may charge a separate fee for creating the bank transfer, so please consult with them prior to creating an order.
I hope we have cleared up any confusion you have about our fees!
- The Coinmama Team
I trust trust pilot it best to alway…
I trust trust pilot it best to alway trust thank-you very much
26 March 2023
Reply from Coinmama
Hey Lesley!
Thanks for the warm words!
Coinmama does provide a fast & easy way to buy your coins safely & securly! We are very happy you agree :)
Please feel free to contact us via email (support@coinmama.com) at anytime if you have questiins!
Have a wonderful weekend!
- The Coinmama Team
I thought it was going to be quick and…
I thought it was going to be quick and easy but looks like it’s going to take forever and stuff me around like every other one
27 March 2023
Reply from Coinmama
Hi there!
Thanks for the feedback.
Please contact support@coinmama.com and we would be happy to look into the account further and help you place a succesful order!
If once payment meythod is deemed unaccapetabke, please feel free to try anoter paument method fromout list!
Looking forward to hearing from you & we can help right away!
- The Coinmama Team
Reply from Coinmama
Hi Peter!
Thanks for the 4 stars but we hope to bump it to 5 stars soon!
Please contact support@coinmama.com if you are looking fo any information about your Coinmama account or crypto in general! I had a look and can see we have never had an email from you! We are happy to help out!
We look forward to hearing from you & solving any issues you may be having!
- The Coinmama Team
Absolutely amazing
What i would like to say that I've have been scamed before
And this site Feels 100% culture I like all the things it's offering thank you 🫠
28 March 2023
Reply from Coinmama
Hello Mark,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
I am very satisfied with the help I received from customer service
I am very satisfied with the promptness with which the customer service answers and guides me so that the transaction I made it was executed successfully. I recomand you to work with this company
21 March 2023
Unprompted review
Reply from Coinmama
Hey Feliciea
We really appreciate you taking the time to write some positive feedback!
We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and efficiently as possible.
Thanks again for your warm words. Never hesitate to contact us if you need us in the future!
- The Coinmama Team
Reply from Coinmama
Hey Steven!
Thanks for the 5 stars :)
We also like to help out! Please contact support@coinmama.com if you have and questions in the future & one of our Happiness Heros would be happy to assist ASAP!
Wishing you the best :)
- The Coinmama Team
Best Friendly Platform i used in my…
Best Friendly Platform i used in my life!
Thank you coinmama, Please add more local payments.
25 March 2023
Unprompted review
Reply from Coinmama
Hello Bakhtvar.
We really appreciate your feedback!
Our goal is to help you get your crypto as quickly and efficiently as possible. We feel you deserve the fastest and most secure deliveries of your Coins, which is why we work hard around the clock to create a seamless buying environment!
It was a pleasure speaking with you! We hope to see you back soon.
- The Coinmama Team
Reply from Coinmama
Hi Sameeh!
Thanks for the decent review! We hope we can change that to 5 stars very soon!
Please know we respond to most emails almost immediately & we are more than happy to help out with whatever issue may occur! If you ever need to contact us again, do not hesitate to email us!
Wishing you the best!
- The Coinmama Team
Thank you For being so Quick and…
Thank you For being so Quick and helpfull. Coinmama is the Best website for bitcoin.
21 March 2023
Unprompted review
Reply from Coinmama
Hello there Patrick.
We really appreciate your feedback!
Our goal is to help you get your crypto as quickly and efficiently as possible. We feel you deserve the fastest and most secure deliveries of your Coins, which is why we work hard around the clock to create a seamless buying environment!
It was a pleasure speaking with you! We hope to see you back soon.
- The Coinmama Team
I had to submit the Drivers License and…
I had to submit the Drivers License and selfie three times! I use an iPhone 14 Plus with a GREAT CAMERA. Had I known the effort to get on Coin Mama was this ridiculous, I would have stayed away from this complete
24 March 2023
Reply from Coinmama
Hi Walter!
Sorry you did not enjoy your Coinmama Verifiction process!
Please know we hold a high standard of account verification to ensure the best secuity for our users when using Coinmama. Sadly, this sometimes ends up with us declining unacceptbale ID photos & selfies & asking for better quality ones!
If you have any further questions about how it works, please be sure to email us at support@coinmama.com!
Thanks Walter
- The Coinmama Team
fast and easy
24 March 2023
Reply from Coinmama
Hey Gregorio!
Thanks for the warm words!
Coinmama does provide a fast & easy way to buy your coins safely & securly! We are very happy you agree :)
Please feel free to contact us via email (support@coinmama.com) at anytime if you have questiins!
Have a wonderful weekend!
- The Coinmama Team
Until I do the method
22 March 2023
Reply from Coinmama
Hi there Malek!
Sorry to see you left us a bad review!
I am stuggling to understand the issue you are having that warrents a 1 star review, but I would be more than happy to look into this for you!
Contact support@coinmama.com if you wish to speak further about the situation!
- The Coinmama Team
that support buying usdt from my cuntry
22 March 2023
Reply from Coinmama
Hello Muhammed,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
The Happiness hero
21 March 2023
Unprompted review
Reply from Coinmama
Hello there,
Glad to hear you enjoyed your Coinmama experience!
The entire Support Team is happy to assist with any problem that occurs! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
Wishing you a wonderful day
- The Coinmama Team
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