One month ago they had a sign up bonus that required to keep money for 30 days, after few weeks they decided to retroactively change the terms to 90 days without even sending an email or any kind of c... See more
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I work for them, but I am quitting because they do not pay on time. They give several excuses as to why they can't pay on time but they seem vague and random (invoice went to spam, the quality of your... See more
You guys suck can't ever get thru when i try to call it always says agents aren't available you never returned the $1000 that was stolen from me and you guys are just not cool man i lost a $1000 from... See more
Company replied
Simply horrible and unreliable, because they do exactly the opposite of what they say. They have no responsibility and provide terrible service.
Company details
Written by the company
Coinchange is your bridge to the digital asset economy. Modern Asset Management that is Safe, Convenient and Profitable
Contact info
260 Carlaw Avenue, M4M 3L1, Toronto, Canada
- (833) 922-3334
- communications@coinchange.io
- coinchange.io
You should know
1.5
Bad
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have some money in my Coin change…
I have some money in my Coin change account and can’t withdraw
It says my withdraw balance is 0.00000000
15 December 2021
Unprompted review
where's my bitcoin?
I've been waiting on my bitcoin transfer to process since Dec. 2nd. No answer ever on the phone and I've sent two emails. I would love to have my btc.
Now it's been 2 days since this post....could someone PLEASE get back to me....TODAY?
8 December 2021
Unprompted review
Reply from Coinchange Financial
Hi Michelle, it looks your account will need to be re-verified - please follow the steps in this help centre article & we can process your withdrawals today! https://coinchange.zendesk.com/hc/en-us/articles/4412620533275-Account-Reverification
I think the site is good I don't have…
I think the site is good I don't have any problems with it
8 December 2021
No body answered my email nor phone call
8 December 2021
Reply from Coinchange Financial
Hi Thomas, we do not have a record of your email submitting a support ticket - please submit a ticket here for assistance! https://coinchange.zendesk.com/hc/en-us/requests/new
I just like how thing is take care of…
I just like how thing is take care of thing your make thing go good
8 December 2021
The people you have working for you are…
The people you have working for you are no help whatsoever so I deleted your app from my phone do not contact me again
8 December 2021
Reply from Coinchange Financial
Hi Gloria, it seems that you're based in a state we are unable to support at the moment - we are working with regulators to be able to support your state in the near future! https://www.coinchange.io/compliance-and-regulation
I have deposited into coinchange and…now they won't let me withdraw any of it.
I have misunderstood the terms and apologize for the negative review
7 December 2021
Unprompted review
Reply from Coinchange Financial
Hi John, it seems like you may be confused with our hold times. All ACH deposits are required to be put on hold for the funds to settle before withdrawing! https://coinchange.zendesk.com/hc/en-us/articles/4407232297243-Why-is-my-available-to-withdraw-balance-less-than-my-total-balance-
Like to have a VISA card with it to…
Like to have a VISA card with it to pull the money directly
1 December 2021
Reply from Coinchange Financial
Hi John, thanks for the feedback! We will pass it along to the right team
Coinchange offers clarity
You provide clear concise instructions when setting up my account
1 December 2021
Great app! Great returns, on to my second month!
I have been using Coinchange yield account for almost 5 weeks and the returns are REAL.
30 November 2021
Unprompted review
My verified account suddenly went under…
My verified account suddenly went under review, i have been calling, no one is available
Been sending mails for weeks, only for me to get a mail today that my account has been verified, I logged into my account and still saw it under review. This is sickening 😢. I NEED MY ACCOUNT VERIFIED
25 November 2021
Reply from Coinchange Financial
Hi Patrick, we apologize for this as we did encounter an error here - please reach out through out Telegram group chat for live support!
App is not working right
App is not working right. Onceci login its brings up page saying error has occured. Doesnt say what the error is but is not usable. Can't find customer service number to call.
25 November 2021
Reply from Coinchange Financial
Hi Kenneth, thank you for bringing this to our attention - please reach out to our telegram group for live support to get this resolved!
It was easy and simple.
22 November 2021
You have not a good job for the corn…
You have not a good job for the corn base I'm very happy to have it on my phone and to use it
21 November 2021
Coinchange will revolutionize our ways of savings value
A new game changer that will make you earn money easy by saving your stablecoin crypto and earn 10% interest per year easy without need of trading, very user friendly !
20 November 2021
Unprompted review
Reply from Coinchange Financial
Hi RF, We don't send products so you're clearly making a review for the wrong company.
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