Coffee Bean Shop - Coffee Roasters Reviews 

9,490
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the coffee beans, often noting they are roasted to perfection and deliver rich flavor. Many people highlight the outstanding service, including quick and efficient delivery, along with the personal touch of handwritten notes. Reviewers appreciate the fantastic selection and variety of beans, often sourced directly from small farms, making each order exciting. Consumers frequently mention the excellent and thoughtful packaging and design, along with the ease of ordering and reliable subscription services. The overall experience is consistently described as first-class, with many finding the products and service to be exceptional, offering great taste and value.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, freshness, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the coffee as fantastic, fresh, rich,... See more

Service

Customers consistently note positive experiences with service, frequently describing it as excellent,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and quick delivery... See more

Order

Consumers find order to be a positive experience, with many expressing satisfaction and stating they will... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its a disaster! All supermarket or ready-made coffee is disgusting compared to the delicious beans we receive each month from Coffee Bean Shop. My husband has become a real coffee snob and won't touch... See more

Rated 5 out of 5 stars

I've been getting my coffee beans from here for over 10 years and I can't fault either the product or the customer service. The selection of coffees are fantastic and always roasted to perfection and... See more

Rated 5 out of 5 stars

I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now.. There is a really good reason for that. It’s not because they are the cheapest, tbh they aren’t, but... See more

Rated 5 out of 5 stars

“I couldn’t be happier with my order. The coffee is absolutely fantastic—fresh, rich, and full of flavour. What really stood out was how genuinely kind and personal the service was. They made me feel... See more



Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

About Coffee Bean Shop - Coffee Roasters

Written by the company

A Coffee Roastery Like No Other. Family run & proud to be the number 1 rated coffee company in the UK on Trustpilot!

Spilling the beans since 2008. From our family run Artisan Roastery in Kent.

From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.

For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.

You asked and we listened...

All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!


Contact info

5.0

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(9,490)

993 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Company

I have a monthly order for coffee from The Coffee Bean Shop and have never been let down. We have been using them for what seems ages, when the company ran from the shed the shed in the back garden, and they have never let us down. The coffee is always good. The service is excellent, the delivery good, what more can you ask for?

8 June 2026
Rated 5 out of 5 stars

I have been buying the Coffee Bean Shop…

I have been buying the Coffee Bean Shop amazingly fresh coffee beans for years. The service is always exceptional. The whole process from beginning to end is seamless. I would recommend this great company to everyone. Thank you to the team at Coffee Bean Shop.

8 June 2026
Rated 5 out of 5 stars

Very impressed

Very impressed, loved the packaging, so far I’ve only indulged in the Jamaican, my first cup was love at first taste very sooth and flavoursome, this is now my go to online coffee bean store… Great coffee, thank you…

4 June 2026
Rated 3 out of 5 stars

Interesting and historic location

Airy, spacious and level café in the perhaps, uniquely pleasant environs of Lancaster Castle. There's good free wifi signal and it's convenient for the station. Some distance to walk from parking, if you have a disability. Cycle parking is out of line of sight, if you bring your bike into the courtyard is policed officiously, for no obvious reason. Drinks are ok, served promptly, but not especially hot nor generously sized. Menu is limited, rolls, muffins, soup etc. and quite expensive, in my view. There's nowhere to charge a phone or laptop, which is quite an omission. The tables were sticky and in need of a deep clean. There may be a high staff turnover, as there's a new server each time I visit. Staff seemed serious and not especially friendly, at a quiet time of day. I was told off for moving a table slightly, so a rather a strange controlling atmosphere. Lavatories are clean and modern.

12 June 2026
Unprompted review

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