Coffee Bean Shop - Coffee Roasters Reviews 

9,456
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and taste of the coffee beans, often describing them as the best they've ever had. Reviewers frequently highlight the freshness of the roasted beans and appreciate the excellent selection and variety available. The service is consistently described as excellent, with many people noting the fast delivery and efficient ordering process. Customers also value the personalized touches, such as handwritten notes and thoughtful packaging, which enhance the overall experience. However, some customers also noted that while the quality justifies the price, they occasionally had to add items to their order to qualify for free delivery.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the exceptional quality and... See more

Quality

Clients share positive opinions on quality, consistently describing the coffee as top-notch, exceptional, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and top-notch... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery,... See more

Order

People report positive experiences with order, often highlighting the ease of ordering and prompt receipt of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its a disaster! All supermarket or ready-made coffee is disgusting compared to the delicious beans we receive each month from Coffee Bean Shop. My husband has become a real coffee snob and won't touch... See more

Rated 5 out of 5 stars

I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now.. There is a really good reason for that. It’s not because they are the cheapest, tbh they aren’t, but... See more

Rated 5 out of 5 stars

I am quite new to this coffee bean buying, I have just got my first proper bean to cup machine & so I was really confused about what beans to buy. I need not have worried, CBS are pretty much amazin... See more

Rated 5 out of 5 stars

I normally get the coffee bundles. Coffee is always great and the variety of coffees is amazing. I have recommended this to a few family and friends and usually get them a gift card for their birthday... See more



Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

About Coffee Bean Shop - Coffee Roasters

Written by the company

A Coffee Roastery Like No Other. Family run & proud to be the number 1 rated coffee company in the UK on Trustpilot!

Spilling the beans since 2008. From our family run Artisan Roastery in Kent.

From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.

For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.

You asked and we listened...

All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!


Contact info

5.0

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(9,456)

1,026 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Team, great coffee

Fantastic Team, Brilliant coffee

This is my favourite vendor of all times. Always the best quality products, selected and described with care to customers who are in the search for tasty coffee. And what a team. Always helpful and responsive to the needs of customers.

30 June 2026
Rated 5 out of 5 stars

Very impressed

i’m a first time customer and so far I’m very impressed with the level of service, the range of coffee’s, next day delivery and a lovely surprise gift of another coffee to sample from Jenni and her team thankyou so much. Not to mention a lovely hand written card and a coffees of the world news paper. I’ll certainly be a repeat customer 😁☕️

8 July 2026
Unprompted review
Rated 5 out of 5 stars

If you love coffee look no further!!

This is the 3rd or 4th time I have ordered coffee beans. It’s doubtful that will use anything else, the turnaround time is exceptional and the quality is the best I have tasted EVER!! I am so glad I found this company and I would 1000000000% recommend.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

The Best Coffee Bean Shop

I have been getting my coffee from the coffee bean shop for a couple of years now. Always outstanding coffees, always delivered promptly, without exception.

An excellent team providing a consistently first class service. Very happy to recommend.

8 May 2026
Rated 5 out of 5 stars

Great service… Better Coffee

Great service, received day after purchase! The coffee itself… what more can I say other than exquisite! I had the Nepalese single origin, the taste is so fresh, with just a subtle hint of acidity, very clean on the palette, and I’m no expert. If you like good/great coffee, that is just a step or two above premium, then I recommend having a look at the online store and treating yourself to something just a little bit special.

18 June 2026
Rated 5 out of 5 stars

Always a great range of interesting…

Always a great range of interesting coffee beans available, once ordered they arrive quickly, packaging is lovely and I will continue to order from them. Especially nice as a gift for the coffee lovers in your life.

2 June 2026
Rated 5 out of 5 stars

Fabulous coffee

Fabulous coffee, great packaging, amazing, personal service, quick delivery and super fresh beans.

A great service all round and definitely 5 stars, it is expensive but worth it. I have tried many coffee subscription brands and this one for me is definitely the best one on all levels

21 March 2026
Rated 5 out of 5 stars

Quick Service

I like trying new things and thought it would be interesting to try roasting and grinding coffee. A search on the web brought me to the Coffee Bean Shop who offered the best range of products and good prices I could find.

My order of green beans came very quickly along with a sample of some already roasted beans, a useful and informative newspaper and a very nice hand written note. I am very impressed with the service

18 June 2026

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