Coda Pharmacy Reviews 483

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, finding it excellent and efficient, making the process of getting medication much easier. Many appreciate the prompt delivery service, often highlighting the convenience of doorstep delivery and timely arrivals. The ordering process is frequently described as clear, easy, and fast, with many noting the smooth user experience. However, some customers also noted issues with missing items from their orders or incorrect medication being sent. A few people mentioned problems with damaged or poorly packaged deliveries, and some experienced delays in processing or receiving their prescriptions.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the "absolutely... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed and efficiency,... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and speed compared to... See more

Product

Users describe positive interactions with product. Many customers report that medications arrive quickly and... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the app's ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I gave Coda Pharmacy 5 stars because they consistently go above and beyond. The staff are friendly, knowledgeable, and genuinely cares about their customers. They take the time to answer questions, ex... See more

Rated 5 out of 5 stars

Since being put onto Coda Pharmacy, our lives have become so much easier for getting our medication. No more contacting the doctors or filling in repeat prescriptions to order medication, just go onl... See more

Company replied

Rated 5 out of 5 stars

Easy website to order tablets on app for doctor does prescrition. Very quick and easy. Dont have to worry. Notified when they are being dispatched. Then you get a message from royal mail letting you k... See more

Company replied

Rated 5 out of 5 stars

Was missing one item from my recent order (says it was dispatched on my order) so decided to wait for the weekend to be over to call them. Phone was answered quickly and once i explained that i had a... See more


Company details

  1. Pharmacy
  2. Drug Store
  3. Online Pharmacy
  4. Online Prescription Medication Vendor

Written by the company

Coda Pharmacy is a family run NHS online Pharmacy, we dispense and deliver NHS prescriptions across England and Wales for FREE. What sets us apart from other pharmacies is we believe in customer service and that extra personal touch. If you call the pharmacy someone will always be on the other end to help with any questions or queries you may have.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I don't know why I got this message

I don't know why I got this message

2 April 2024
Coda Pharmacy logo

Reply from Coda Pharmacy

Hi Dacey, You received an invite to review your experience from Coda pharmacy, as you had made a purchase back in December 2023. We really value your feedback and being a family run business we believe any review left will help us continue to improve and provide the best customer experience possible. I would appreciate it you could review your rating as this would mean a lot to me and Coda pharmacy. Kind regards. Colin

Rated 4 out of 5 stars

Excellent purchase with no problems at…

Excellent purchase with no problems at all. The only thing I would of liked Is to have communication from the company itself. I only knew that my order was being delivered via emails from Royal Mail

22 March 2024
Coda Pharmacy logo

Reply from Coda Pharmacy

Hi Caroline, Thank you for the feedback we really appreciate it and it will help us improve. The emails have been going into customers spam/junk we are working on fixing this issue. Many thanks. Colin

Rated 1 out of 5 stars

Consistent failure to complete…

Consistent failure to complete transaction online

2 April 2024
Coda Pharmacy logo

Reply from Coda Pharmacy

Hi William, I am sorry you could not complete the transaction. I am afraid your transaction was declined from our payment provider as we do not ship outside the UK. Due to being a UK regulated pharmacy we are strictly regulated and cannot provide the product you intended to purchase due to safety. Kind regards. Colin

Rated 4 out of 5 stars

Updating of online Order Progress section

This company strives to assist with any difficulties that arise in processing medicine orders and is easily contactible. It would be helpful though if the online order process option is regularly and efficiently updated to completion of delivery. This would reduce the number of queries and develop confidence in this specific aspect of the system

18 March 2024

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