Cocosbride Reviews 

SCAM!!!! They don't give your dress on time and when you ask for your money back, they say you can only get 30% back. That is how they make their money. Total SCAM!!!

Do not purchase from this company they have horrible customer service. False advertising the product pictured is not what they try to send and canceling the order is a hassle even when they haven’t even started on the dress they come with more excuses then ways to fix and guarantee what is pictured is what you will get! They also push back about refund this is a horrible company

Great customer service and i got my wedding dress at the right time. The dress looks beautiful!

If I could leave zero stars I would. DO NOT ORDER FROM THIS COMPANY. They sent me a dress that looks NOTHING like the online photo. Terrible quality. Best part is they refuse to refund me for the dress. Scammy, cheap, terrible customer service.

Do not purchase from Coco’s Bride.
My experience with this company has been extremely negative due to their misleading refund policy, refusal to honor quality issues, and lack of transparency.
Their refund policy is worded in a contradictory and vague way that allows them to selectively enforce it. On their website, they state that if a customer simply decides they do not like a dress and there is no quality issue, a 50% restocking fee applies. However, they also state that custom or made-to-order items are returnable if there is a quality problem. Despite this clearly written exception, Coco’s Bride repeatedly attempted to offer refund amounts that do not exist anywhere in their policy, refusing to apply their own terms correctly.
In my case, the issue was not preference — the item I received had a clear and significant quality defect. The dress I received looks nothing like the dress shown in their listing photos. The difference is so extreme that it would be laughable if it weren’t so disappointing. The fabric is extremely cheap, flimsy, and poorly constructed. Threads and stitching are already coming loose, the fabric sheds and separates, and the item is not wearable. The photos on their website do not represent the actual product sent to customers.
I provided clear photographic evidence showing the defects and the drastic difference between the advertised item and what I received. Instead of addressing the quality issue, the company repeatedly deflected, reused scripted responses, and attempted to force a partial refund that is not supported by their own written policy.
Another major concern is review suppression. I attempted to leave a factual, polite review on their website describing my experience — similar in tone to this review — and it was never published. Coco’s Bride does not appear to allow honest reviews through their platform and instead selectively displays reviews that benefit them. This further reinforces the lack of transparency in how they operate.
Fortunately, I paid using Klarna, which allowed me to dispute the transaction. I submitted documentation including screenshots of Coco’s Bride’s own refund policy and photos clearly showing the defects. My payments are currently paused while Klarna completes their review process.
Coco’s Bride has worded their policies in a way that they believe gives them discretion to deny refunds; however, the way their policy is actually written works in the customer’s favor. The vague and contradictory language makes it clear that items with quality issues are eligible for return, which they continue to ignore.
Based on my experience, this company is not trustworthy. The products do not match their photos, quality issues are dismissed, refunds are arbitrarily limited, and honest reviews are not allowed.
I would never purchase from Coco’s Bride again and strongly advise others to avoid this company entirely.

My experience with this company was great, before ordering I contacted Emily to make sure that the delivery times are correct since I had little time for my wedding and I didn't know if they would get to make it and send it on time, they always responded and kept me informed of how the shipment came. The quality of the dress is excellent, the details, the fit is all beautiful, I really appreciate that you have been part of my happy day.

I ordered a wedding dress from Cocos Bride based on the photos and size chart shown on their website. Unfortunately, the dress I received was not as described. The structure and silhouette did not match the listing photos, the fit was incorrect, and the dress would not zip despite being ordered according to their sizing guide.

I contacted customer service immediately and was offered a small alteration reimbursement instead of a return and refund. This was not a reasonable solution, as the issues were related to overall construction, fit, and misrepresentation - not minor alterations.

After clearly declining alterations and requesting a return and full refund, I followed up via both email and WhatsApp and received no response.

This experience was extremely disappointing, especially given that this was a wedding dress purchase. I would strongly caution other brides against ordering from this company, as the product did not match expectations, and customer service was unresponsive when a resolution was requested.

Veri nice thank you so much! Absolutely great, very fast delivery. Thank you very much.

The constraints were addressed in a timely and efficient manner. Delivery was fast. The product was in good condition and as displayed on the website.

I’m totally obsessed with the wedding dress on this website. The designs are stunning and exactly what I was looking for. I contacted customer service bi WhatsAPP, and they responded super quickly. With their helpful guidance, I successfully ordered my dream dress. A big thanks for the amazing service! Highly recommend

Do not risk it!! Order from another company!
This company is absolute trash. Without going into all of the details, I’ll just say this: I did receive a very pretty dress that fit very well. I do think the sewing on the sequins was not up to par, though. Just taking the dress out of the bag and the sequins were falling off.
However, I had a massive issue with the timing and delay which cost me not receiving the dress on time for my event even after paying for an expedite order and shipping. Trying to work with this company was a joke. They do not care if you’re satisfied or happy or if any wrong doing on their end. They go very long times with no response. I was offered a very low refund multiple times to then not receive any refund each time… just a joke and massive waste of time and money.

If you don’t run into any issues, you’ll probably receive an okay dress. However if you have any problems with your order, you’re screwed! Don’t risk it and just go with a reliable and legit company.

A total Scam. Misrepresentation. The dresses looks nothing as the pictures shown. Total trash.

Quality amazing! Fits perfectly! So happy with this dress! nice fabric! satisfied with my dress! Will buy again beautiful dress

This dress is absolutely beautiful. I sent my measurements and it was tailored exactly to my size. THANK YOU SO MUCH!!!!!!! ?? I am so incredibly happy. Shipping was so fast to Canada.

I'm very satisfied with my dress, it's beautiful! Thank you very much, I'm happy! And in less time than the estimate.

I custom ordered a wedding dress in Ivory and was precise about my exact measurements. They sent me a dress in Snow White that is way too long. The sleeves are past my hands and it’s baggy. I contacted the company and they do not care. They told me that they would do a partial refund towards my alterations. What am I supposed to do about the wrong color??? Also they do not respond to emails in a timely manner. Do NOT order from them!!! They are NOT good people and brides do not need this stress!!! Save yourself and go elsewhere!

DO NOT BUY FROM COCOSBRIDE — the reviews are fake, and the dress I received was a disaster.

I paid extra for custom sizing, submitted my exact measurements, and still received a dress that was comically oversized, falling apart at the seams, and completely unwearable. It looked nothing like the photos. The waist and bust were huge (I could fit both hands inside), the stitching was loose, and the gloves wouldn’t stay on at all.

They offered me only a $45 refund and refused to take responsibility, blaming me despite all the proof. They also expect me to cover return shipping, tariffs, and even deduct fabric costs — for a dress they ruined.

To make things worse, you can’t even leave reviews on their website, so the 5-star reviews you see are either fake or filtered. There’s no way to warn other customers directly on their site.

Cocosbride is dishonest, their products are poor quality, and their customer service is completely useless. Avoid this site at all costs.

This company is a fraud they charged me 255 dollars for a dress and never sent the dress when I try to track my order they said my password didn’t work to log in And sent me a bogus reset password link to my spam email never order from them ever they don’t need any stars! I’m going to report them to the better business bureau ASAP!

DO NOT ORDER FROM COCOSBRIDE! This company scammed me out of my money and offer AWFUL service. I received a dress that didn't match the picture/description online. They said they won’t refund my dress because they said it was "customized" even tho it was not. Then, they asked me to pay the express deliver fee to china, but NEVER CLAIMED the package!!. I was emailing them over 3 months to tell them the package was ready to be claimed, but they straight up IGNORED ME. *baffled..* I ended up getting the package back in the mail 5 months later, but of course after all that time, it was now too late to even submit a refund claim through my credit card. So I encourage you not to purchase from this company. I never write reviews, but felt like this was too much not to share....

My dress is not well-tailored. I request the customised size, but it is overall too large (the length is too long and waist is too large). I spent 400 dollars. The total measurement is super off. I ordered another dress three years ago. It was quite good. That's why I purchase another dress from Cocosbride this year. But somehow, their qualities and service drop a lot these years. I think it really depends on your luck. If you are as unlucky as I, you have no way to request the refund.