Coco & Coir Reviews 

706
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently praise the excellent quality of the products, noting they work wonderfully for plants, seeds, and gardening projects. Many people frequently highlight the convenient packaging and easy website ordering process that makes their purchases completely straightforward. Some reviewers were not happy with long delivery delays and a very noticeable lack of communication from support teams. Customers also reported waiting several weeks for their packages to arrive or encountering issues with incomplete orders. A few people experienced frustration when items were out of stock or arrived much later than originally promised.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality of the compost and coir... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences varied significantly among... See more

Order

Reviewers express strong dissatisfaction regarding severe delays and missing items in their orders. Consumers... See more

Quality

Consumers find quality to be a great source of satisfaction, frequently praising the phenomenal coco blocks... See more

Response time

Clients share profound frustration regarding the response time, noting that customer service is virtually... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great stuff, ready in minutes by just adding water in the provided bag, even looks nice in a plant pot. Seems environment friendly, as made from coconut production waste and pressed to solid blocks th... See more

Rated 4 out of 5 stars

I love the products but took a star off because of the very long wait for my order to be sourced and dispatched. I do understand the numerous potential delays that can occur with items sourced overs... See more

Rated 4 out of 5 stars

You alerted me by email me to the product I required being in stock. I wasn't able to see the product I have had before, but a larger pack which I assumed was a double pack. Unfortunately having just... See more

Rated 5 out of 5 stars

Fast delivery and great selection of quality compost. Made a mixture for my rubber plant which had not been looking happy for a while and within a week it has perked right up! Would be handy if the l... See more


Company details

  1. Garden

Written by the company

We’re passionate about promoting sustainable farming. For this, we turned to the coconut, one of the most versatile fruits in the world. We took the coconut’s husk, which is usually thrown away, to create a range of products that make your home and garden a more lush place. With our high-grade, peat free, organic coconut compost, we want to encourage a shift to peat-free gardens. We’ve also developed a range of sustainable, finely-crafted doormats from the coconut’s husk which will imbue your home with a warm, earthy vibe.


Contact info

3.6

Average

TrustScore 3.5 out of 5

706 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(706)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well made, excellent value.…

The mat is well made and strong with vibrant colours. The price is very competitive and delivery was fast. Very pleased with my purchase.

3 September 2024
Coco & Coir logo

Reply from Coco & Coir

Thank you, Linda! We’re glad to know you’re loving the doormat.
 

Rated 5 out of 5 stars

Lovely mats...

Really happy with these mats, one each for me and my neighbour. Had been looking for larger sized patterned mats, both perfect, good quality, will definitely use Coco & Coir again, thanks.

2 September 2024
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Reply from Coco & Coir

Thank you, Val! We’re glad to know you and your neighbour are loving the doormats. Keep spreading the word :)

Rated 5 out of 5 stars

Gnat free and convenient compost.

I'd purchased a bag from a local Homebase to try it and was really impressed with the light consistency and quality of the compost. There was also no sign of gnats which have plagued my compost purchases of late.

I proceeded to order in bulk online and was surprised how much cheaper it was than in store and the delivery was free and fast. Considering the quantity ordered it was much easier to carry down to the bottom of the garden than the big bags. Just a hosepipe and a big bucket and it was all sorted. The plants seem to like it and the gnats have stayed away.

2 September 2024
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Reply from Coco & Coir

Thanks for the awesome review, Matthew! So glad the compost worked out for you—no gnats and easy to use is what we aim for! Happy gardening!

Rated 5 out of 5 stars

Glad I found Coco & Coir

I found Coco & Coir via Google search & am glad I did.
Excellent products, lovely to use, excellent quality & my plants loved it.
Arrived quickly & well packaged.
Coco & Coir will be my go to moving forward.
Highly recommended.

12 August 2024
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Reply from Coco & Coir

That's fantastic to hear, Anna! We're so glad that Coco & Coir has been a hit with your plants. Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Coco coir

Second time buying Nice product I mixed it with compost for planting my tomatoes and carrots

15 August 2024
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Reply from Coco & Coir

Thank you for your review!

Rated 5 out of 5 stars

Reliable company& products

I found them on a search and it was a breeze to order,arrived quickly and I'm still to use it .
Trusting company with ethics👍🏽

13 August 2024
Coco & Coir logo

Reply from Coco & Coir

Thank you for your review, Myriam. This just made our day. :)

Rated 5 out of 5 stars

Goods as described and arrived in good…

Goods as described and arrived in good time.
This stuff is great it is lightweight when dry and expands so much when soaked I filled 2 large planters and had plenty left over to top up all my other pots.

12 August 2024
Coco & Coir logo

Reply from Coco & Coir

Hi Angela. We are so glad you're enjoying our product. Thanks for the awesome review!

Rated 5 out of 5 stars

Great product

Great product, quick delivery

12 August 2024
Coco & Coir logo

Reply from Coco & Coir

Thanks for the awesome review! We're glad you enjoyed your purchase.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good communication.

8 August 2024
Coco & Coir logo

Reply from Coco & Coir

Thanks for the great feedback, Sarah! 😊

Rated 5 out of 5 stars

Multiple purchase made individual items…

Multiple purchase made individual items cheaper and gave free delivery. This Coir compost is super stuff, easy to reconstitute and lovely to handle. Also storage is great as is is so compact. The plants seem to love it too!

21 August 2024
Coco & Coir logo

Reply from Coco & Coir

That's awesome! We're stoked to hear that your plants love our coir compost. Thanks for leaving such a great review. 🎉

Rated 3 out of 5 stars

My order hadn't arrived

My order hadn't arrived. It would seem Evri have lost it or delayed it. Not necessarily Coco and Coir's fault but they took 2 days to respond to my email and there was no answer on the phone or way of leaving a message. I did get a very nice email eventually and my doormats did arrive. Nice product and good price.

27 August 2024

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