Beautiful, unique pieces that are well made with quality materials. Feel and look very high end. I am smaller in size and always have issues finding things that fit properly…this was not an issue! I... See more
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Returning customer here. Everything worked extremely smoothly as always, from ordering to delivery. We also really appreciate the extra gift wrapping. The article is exactly as described and the size... See more
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Very nice shopping experience and the item arrived very nicely packaged. It took a bit longer during shipping due to the international shipment, but still got here fine
My first purchase and UPS made a complete mess of my delivery, after two days of trying to locate my delivery I was told by UPS to refer to COAX Copenhagen. I emailed thier customer service team and... See more
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4.5
Excellent
783 reviews
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Excellent quality and attention to detail
Beautiful outfit. Very good fit and quality of material
20 September 2026
Good delivery quality product
18 September 2026
Love the quality and and well thought…
Love the quality and and well thought out , intriguing designs
20 September 2026
€69 for a Cottelli product with a luxury filter on top.
€69 for a Cottelli product with a luxury filter on top.
What a disappointment.
The product on COAX Copenhagen’s website is presented beautifully. The photography, styling and overall presentation make it look like a luxurious, refined, high-quality piece of lingerie. At €69, that is exactly the level of quality you would reasonably expect.
Then the box arrives.
And inside is a Cottelli product, clearly labelled “Made in China”, in Cottelli packaging.
To be absolutely clear: the fact that COAX is a multi-brand retailer is not my issue. I have no problem with a retailer selling products from other brands. That is not what my complaint is about.
My problem is the actual quality of the product.
The lace feels cheap. The hardware and fasteners feel cheap and flimsy. The overall finishing is disappointing and simply does not give me the quality impression that the website strongly suggests.
And even if I had bought this exact Cottelli product directly from Cottelli for €69, I would still be disappointed.
COAX’s response talks about how similar-looking products are not necessarily identical in terms of materials, construction or quality.
That sounds reassuring.
Unfortunately, it doesn’t really address my complaint.
I am not comparing this to some random imitation I found online. I received the actual product. I can see it, touch it and judge the materials and finishing for myself.
I also have several Hunkemöller lingerie pieces at home, and the difference in perceived quality, materials and finishing is immediately noticeable. That’s a rather uncomfortable comparison for a product being sold at this price point.
And this is where I find COAX’s response particularly frustrating.
They explain why they charge €69 and mention their sourcing, operating costs and international shipping.
Fine.
But my complaint wasn’t “Why are you allowed to charge €69?”
My complaint was:
“Why does a €69 product look so much more luxurious online than it actually feels in your hands?”
Of course COAX is free to set whatever price they want. And customers are free to shop wherever they want.
But customers are also free to say when they feel that the price-to-quality ratio simply doesn’t add up.
The photography is beautiful. The marketing is polished.
Unfortunately, you don’t receive the photography.
You receive the product.
And once the beautiful pictures, styling and marketing have disappeared and you are holding the actual item in your hands, the supposed luxury is rather difficult to find.
Beautiful marketing can make an average product look expensive. It cannot make an expensive product feel premium.
€69? In my opinion, nowhere near the quality I expected.
14 September 2026
Reply from COAX Copenhagen
Update to updated review:
Hi Anthony,
Thank you for clarifying your review. We understand your point better now – your disappointment is with the quality and finishing of the actual product you received in relation to the price you paid, rather than with the fact that it is a Cottelli product.
We’re genuinely sorry that the item did not live up to your expectations. Quality and how a product feels in person can, of course, be subjective, and while this is a product we have chosen to carry in our assortment, we completely respect that your experience of it was different from what you expected based on the presentation online.
Most importantly, we never want a customer to feel they have to keep a product they are disappointed with. If the item is not what you expected, you are of course welcome to return it in accordance with our return policy for a refund.
If you would like any assistance with the return, please contact our customer care team, and we will be happy to help.
Best regards,
COAX Copenhagen
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Hi Anthony,
We’re sorry to hear that you were disappointed with your purchase.
Just to clarify, COAX Copenhagen is a multi-brand retailer. We carefully select products from a number of different brands and manufacturers alongside our own COAX collections, and we do not claim that every product on our website is manufactured by COAX Copenhagen.
Regarding price, many products on the market can look very similar in photos, including lower-priced versions and imitations. However, similar appearance does not necessarily mean the products are identical in terms of materials, construction, fit, or quality. Our prices are based on the specific products we source and sell, as well as the costs associated with offering them through our store and shipping internationally from Denmark.
We completely understand that customers may find different products or prices elsewhere and choose whichever option they prefer. We are, however, sorry that your purchase did not meet your expectations.
Best regards,
COAX Copenhagen
transparent follow up of delivery and…
transparent follow up of delivery and good quality products
14 September 2026
Lovely lingerie. Fast delivery.
Lovely lingerie, fully meets expectations.
Easy ordering and fast delivery.
10 September 2026
Hello everyone
Hello everyone, My experience with COAX Copenhagen it was just amazing, the presentation of the package is amazing, great lingerie quality .Thank you ❤️
6 September 2026
The product is onceof good quality and…
The product is extremely sexy, of good quality and it actually works! It functions as lingerie and is a subtle sex toy for both .. it teases her and keeps her wanting … like no other. It’s my new go to.
2 September 2026
Reply from COAX Copenhagen
Dear James,
Thank you so much for the amazing review ❤️
We absolutely love hearing that it has become your new go-to - and even more that it apparently does exactly what it is supposed to do 😉
Thank you for taking the time to share your experience, and we hope we get to tempt you with something new again soon.
Best Regards,
COAX Copenhagen
Outstanding selection
Outstanding selection, quality, quick delivery, packaging and ohhhh the feel!
1 September 2026
Great quality
Great quality, timely shipping from Europe, packaged well! Will order again.
3 July 2026
Coax has the best to offer
Coax has the best to offer. I love to shop for fun things for my wife.The customer service is top notch. Five stars.
25 August 2026
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