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Rated 5 out of 5 stars

Raul was just amazing with the installation! Very professional, very efficient, considerate and great communication. He explained everything clearly and answered all of my questions. 5 star service!... See more

Rated 5 out of 5 stars

Well,dont know much,but it was a great experience and the quickest way of installation,nice and tidy.Engineer Mr Yadwinder has done good work,very professional.he tested speed of my newly installed b... See more

Company replied

Rated 5 out of 5 stars

HeyBroadband engineer very good had the connection installed in no time. Very thorough knows his job inside out. I can’t say thankyou enough. Very polite and hardworking to get my connection up and ru... See more

Company replied

Rated 4 out of 5 stars

Some engineers from COA unfortunately damaged my fibre line whilst installing a line for my neighbour. However, I was put in touch with Melanie at COA who seemed to be going out of her way to help... See more

Company replied

Company details

  1. Telecommunications Engineer
  2. Electrical Installation Service

Written by the company

We are dedicated to providing reliable and efficient connectivity solutions. Our mission is to empower businesses and communities by bridging the digital divide and by enhancing communication networks for a more connected and prosperous future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

50 reviews

5-star
4-star
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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Raul’s Amazing Installation

Raul was just amazing with the installation! Very professional, very efficient, considerate and great communication. He explained everything clearly and answered all of my questions. 5 star service!

Thank you!!!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

A very quick and tidy installation by…

A very quick and tidy installation by Ashish Kumar who is a credit to your company
He took so much trouble to accommodate me and I am very happy with your service !
I will certainly recommend to friends …

22 March 2025
Unprompted review
Rated 4 out of 5 stars

Caused some issues, but sorted them promptly

Some engineers from COA unfortunately damaged my fibre line whilst installing a line for my neighbour. However, I was put in touch with Melanie at COA who seemed to be going out of her way to help get the problem solved. An engineers named Amit was sent out next day who was perfectly polite, helpful, and sorted the issue very quickly.

I am a little disappointed that the original engineers caused an issue and couldn't fix it, but I do appreciate being given a reasonable contact at the company who kept me in the loop and tried to get things sorted as soon as possible.

4 February 2025
Unprompted review
Coanetwork logo

Reply from Coanetwork

Thank you for sharing your experience! We sincerely apologise for the inconvenience caused by the issues with your fibre line. We understand how frustrating this must have been, but we're glad to hear that Melanie and Amit were able to assist you promptly and resolve the issue. We truly appreciate your patience and understanding throughout the process. Your feedback is incredibly valuable as we continue to improve our service. If you need anything else, please don't hesitate to get in touch. Thank you for your trust!

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Just had my hey broadband installed

Just had my hey broadband installed. Very Professional job by Yadwinder. Was really quick and didn’t make a mess or disturb us in our normal morning routine. Just have to see if this Hey broadband is any good.

24 December 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi sukhjider Dhami

Thank you for your wonderful feedback and for choosing HeyBroadband! We’re delighted to hear that you had a great experience with our installation service and that Mr. Yadwinder provided professional, polite, and efficient support. It’s fantastic to know that the process was quick, tidy, and met your expectations.

If you ever need further assistance or have any questions, please don’t hesitate to get in touch. We’re here to help, and we truly appreciate your kind words about our team.

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Yadwinder was very patient enough when…

Yadwinder was very patient enough when i asked him to come back in 1 hour for installation as my family was still asleep.
Thanks very much.

19 December 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi Cerone Dsouza

We’re delighted to hear that you had a great experience with our installation service and that Mr. Yadwinder provided professional, polite, and efficient support. It’s fantastic to know that the process was quick, tidy, and met your expectations.

If you ever need further assistance or have any questions, please don’t hesitate to get in touch. We’re here to help, and we truly appreciate your kind words about our team.

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Yadwinder did a professional job

Yadwinder did a professional job. Cleaned after himself and completed the job within the timeframe specified.

16 December 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi Tom,

Thank you for your kind words We’re delighted to hear that Yadwinder provided a polite, well-mannered, and professional installation experience. It’s great to know the process was quick and efficient, and that you’re happy with your new full fibre optic broadband.

If you ever need further assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
COA Network Team

Rated 5 out of 5 stars

Excellent communication,great results

Excellent communication, very efficient and knowlageble.A real good jub done.Hey Broadband very highly recommended.Very vast speed now. Am very pleased with the choice. The technition Yadwinder was a real nice guy to work with. Many thanks

13 December 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi AELvan

Thank you for your wonderful feedback and for choosing HeyBroadband! We’re delighted to hear that you had a great experience with our installation service and that Mr. Yadwinder provided professional, polite, and efficient support. It’s fantastic to know that the process was quick, tidy, and met your expectations.

If you ever need further assistance or have any questions, please don’t hesitate to get in touch. We’re here to help, and we truly appreciate your kind words about our team.

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Hey broad band installation

Engineer Daniel very good . Polite , on time and did excellence job

5 December 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi Husen,

Thank you for your kind words and for choosing HeyBroadband Network! We’re delighted to hear that Daniel Vidal provided a polite, well-mannered, and professional installation experience. It’s great to know the process was quick and efficient, and that you’re happy with your new full fibre optic broadband.

If you ever need further assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
COA Network Team

Rated 5 out of 5 stars

Smooth installation

Raul installed the new router without issues. He was polite and very helpful answering all questions. Highly recommended!

4 December 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi Gustavo

We’re delighted to hear that you had a great experience with our installation service and that Mr. Raul Muñoz provided professional, polite, and efficient support. It’s fantastic to know that the process was quick, tidy, and met your expectations.

If you ever need further assistance or have any questions, please don’t hesitate to get in touch. We’re here to help, and we truly appreciate your kind words about our team.

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Neat and tidy install

Our installation engineer, Yarwinder, was very professional. He took his time to help me find the best route for the cables and did a neat and tidy job. My internet is up and running with the best speed. 100% recommend.

3 December 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi MK,

Thank you for your fantastic feedback! We’re delighted to hear that Yarwinder provided a professional and thoughtful installation experience, taking the time to find the best cable route and ensuring a neat and tidy setup. It’s great to know your internet is running at the best speed and that you’re fully satisfied.

Your 100% recommendation means the world to us! If you ever need assistance or have any questions, please don’t hesitate to reach out.

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Raul was an excellent installer

Raul was an excellent installer. Efficient and courteous.

28 November 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi Qi,

Thank you for your kind feedback! We’re so pleased to hear that Raul provided an efficient and courteous installation experience. It’s always great to know our team is meeting expectations and delivering excellent service.

If you ever need further assistance or have any questions, please don’t hesitate to reach out. We truly appreciate your support!

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Daniel our installation engineer was…

Daniel our installation engineer was very professional and did an amazing job. He took his time to explain to me how every single thing works. My internet is up and running with the best speed. 100% recommend.

28 November 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi George,

Thank you for your fantastic review and for sharing your experience with us! We’re delighted to hear that Daniel provided a professional and thorough service, taking the time to explain everything to you. It’s great to know your internet is up and running with the best speed and that you’re satisfied with the installation.

Your 100% recommendation means a lot to us! If you ever have any questions or need assistance, please don’t hesitate to get in touch.

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Seamless installation of new fibre connection

Had a great experience with COA who were engaged by Hey Broadband to install fibre at my home. Yadvinder, the network engineer was awesome - very friendly as well as knowledgeable. The installation was carried out with great perfection and professionalism. Overall, great experience!

11 November 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi Vibhor,

Thank you for your wonderful feedback! We’re thrilled to hear about your seamless installation experience with COA Network. It’s fantastic to know that Yadvinder provided friendly, knowledgeable, and professional service, ensuring the fibre connection was installed to perfection.

We’re delighted that you had such a positive experience, and we truly appreciate you sharing it with us. If you ever need assistance or have any questions, please don’t hesitate to reach out.

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Yadwinder was punctual and did a…

Yadwinder was punctual and did a brilliant job connecting the internet.He is professional and completing everything neatly and efficiently. Highly recommended!

Thank you team

25 November 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi Brinto,

Thank you for your fantastic feedback and for taking the time to share your experience with COA Network! We’re thrilled to hear that Yadwinder provided a punctual, professional, and efficient service while ensuring everything was completed neatly. It’s wonderful to know that you’re satisfied with the installation process and that you highly recommend his work.

If you ever have any questions or need further assistance, don’t hesitate to reach out. We truly appreciate your kind words and support!

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Engineer Yadwinder was very polite and…

Engineer Yadwinder was very polite and explained the whole process in detail….fast installation and kept his work space tidy. Thank you

15 November 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi Kerri,

Thank you for your wonderful feedback and for choosing COA Network! We’re delighted to hear that Yadwinder provided a polite and professional installation experience. It’s great to know that the process was explained clearly, completed quickly, and with such care to keep the workspace tidy.

If you ever have any questions or need further assistance, please don’t hesitate to get in touch. We truly appreciate your kind words and look forward to continuing to serve you!

Best regards,
The COA Network Team

Rated 5 out of 5 stars

Well,dont know much,but it was a great…

Well,dont know much,but it was a great experience and the quickest way of installation,nice and tidy.Engineer Mr Yadwinder has done good work,very professional.he tested speed of my newly installed broadband and checked before
leaving my property,also the time punctuation was perfect entry at my residence...and offcourse,he is polite and friendly too...Thankyou Hey Broadband team ...hoping Hey Broadband, will be the best.

14 November 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi Caetano,

Thank you for your wonderful feedback and for choosing HeyBroadband! We’re delighted to hear that you had a great experience with our installation service and that Mr. Yadwinder provided professional, polite, and efficient support. It’s fantastic to know that the process was quick, tidy, and met your expectations.

If you ever need further assistance or have any questions, please don’t hesitate to get in touch. We’re here to help, and we truly appreciate your kind words about our team.

Best regards,
The COA Network Team

Rated 5 out of 5 stars

The installer Raul was outstanding

The installer Raul was outstanding. Thoroughly recommend - service up and running , smooth installation

6 November 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi GG,

Thank you for your wonderful feedback and for choosing COA Network! We’re thrilled to hear that Raul provided an outstanding installation experience and that everything went smoothly to get your service up and running. Your recommendation means a lot to us!

If you ever need further assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
COA Network Team

Rated 5 out of 5 stars

The installer was very polite

Had full fibre optic broadband installed today. The installer Daniel vidal was very polite, well mannered and professional. Install was carried out quickly and efficiently. Very happy.

Des Rice

8 November 2024
Unprompted review
Coanetwork logo

Reply from Coanetwork

Hi Des,

Thank you for your kind words and for choosing COA Network! We’re delighted to hear that Daniel Vidal provided a polite, well-mannered, and professional installation experience. It’s great to know the process was quick and efficient, and that you’re happy with your new full fibre optic broadband.

If you ever need further assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
COA Network Team

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