Co-Ownership  Reviews 

993
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional throughout the process. The service provided is frequently described as excellent, with many appreciating the clear guidance and support. The overall user experience was consistently smooth, straightforward, and efficient. Reviewers often highlight the company's commitment to making homeownership dreams a reality, exceeding expectations. Many customers felt well-informed and supported, noting the team's patience and understanding. This quick and easy process, combined with exceptional customer care, led to high recommendations from satisfied individuals.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

User experience

People report positive experiences with user experience, describing the process as simple, clear, and without... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

993 reviews

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4.9

All reviews

(993)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An outstanding organisation

Buying a house is one of the most stressful things we can do. One of the over-riding concerns is finance.
Co-Ownership enables people of all ages to buy their first home. I bought my first home through Co-Ownership and now, decades later, I have just bought my final home through them.
My life "bookended", as it were by Co-Ownership.
A company is only as good as its staff and here is where this organisation excels. The staff make a difficult transaction simpler. They treat you with kindness and courtesy and yet utter professionalism.
For those embarking for the first, second or even last house purchase, I would recommend Co-Ownership complete. I will always be grateful to them for smoothing the often rocky road to house- buying.

13 June 2025
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Reply from Co-Ownership

Thanks Elizabeth and congratulations on your new home.

Rated 5 out of 5 stars

They work very fast

My experience was great with co-ownership. They helped me a-lot and if I didn't understand something they explained it well

9 June 2025
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Reply from Co-Ownership

Thanks Csaba and congratulations on your new home.

Rated 5 out of 5 stars

They work very fast

My experience was great. The co-ownership worked so quickly, all the staff were very helpful and if we didn't understand something they explained it well

9 June 2025
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Reply from Co-Ownership

Thanks Andrea and congratulations on your new home.

Rated 5 out of 5 stars

I found the whole process to be swift

I found the whole process to be swift, clear and direct.

Couldn't be happier with th3 service I was provided and the extra support when I needed it.

30 May 2025
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Reply from Co-Ownership

Thanks for taking the time to leave us a review Jonathan. Congratulations on your new home.

Rated 5 out of 5 stars

The experience was great very helpful…

The experience was great very helpful and very quick it’s helped me get a house and was very informative

23 May 2025
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Reply from Co-Ownership

Thanks for leaving us a review Scott. Congratulations on your new home. We hope that you will be very happy in it.

Rated 5 out of 5 stars

Getting to own your own home

It a dream come true, because of co ownership I now have my own home. I couldn't have done this without them. The staff are so friendly and helpful and I would honestly recommend co ownership to anyone who is thinking about buying a house with them.

31 May 2025
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Reply from Co-Ownership

Thanks Geraldine for your review. Congratulations on your new home.

Rated 5 out of 5 stars

They are Made my dream finally I got…

They are Made my dream finally I got property. It was great experience the journey was amazing and smooth

16 May 2025
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Reply from Co-Ownership

Thank you Hamida. Congratulations on your new home and we hope that you are settling in!

Rated 5 out of 5 stars

Life changing

My partner & I found ourselves in a tight spot in late 2024 when eviction loomed because our landlord had decided to sell.
With rent demand & costs shooting up locally, we decided to look into buying a home - even though saving a deposit wasn’t an easy task.
In the midst of a sellers market, the homes we thought we could afford were all selling way over asking price. Our mortgage broker suggested we explore Northern Ireland Co-Ownership to overcome our lack of a large deposit & lack of time to save.

We decided to give it a go.From the very start, co ownership were really down-to-earth and helpful—giving clear advice on what they could do for us, even though nothing was guaranteed.
We decided to apply and were delighted when we got accepted. With NICOHA’s expert support, we began viewing a range of new build houses and found one that ticked all our boxes,our dream home.
The application process was straightforward, we used a fantastic mortgage broker who took care of this for us and in just five months, the house was built & we had secured our dream forever home.
Overall, Co ownership have simply been brilliant.

16 May 2025
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Reply from Co-Ownership

Thanks for your review Daniel. We are delighted that we could help. Congratulations on your new home and we hope that you are settling in!

Rated 4 out of 5 stars

Coownership have made it possible for…

Coownership have made it possible for me to buy my first home. The process is well explained at every stage and every customer service representative I spoke to along the way was friendly, helpful and showed genuine empathy regarding how difficult and stressful the housebuying process can be.

25 April 2025
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Reply from Co-Ownership

Thank you for the great feedback, best wishes in your new home.

Rated 5 out of 5 stars

Great Co-ownership experience

It couldn't have been more straightforward. One of my colleagues had bought with Co-ownership and he found it uncomplicated too. Co-ownership were always there at the end of the phone or message chat (actual person) to answer any questions I had. Really happy I decided to buy with Co-ownership.

28 April 2025
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Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

Everything from the word go was so…

Everything from the word go was so straight forward. I was applying and going through this process on my own so I was worried everything would be overwhelming and complicated, it was in fact very straight forward and you can’t really go wrong as it has a step by step approach. The application turnaround time was quick which was a relief not to have to wait for the answer for too long. Staff are professional, friendly and honestly all of them were keen to help (and did). The communication and response times are excellent and everything is ran very efficiently. I am very impressed with the overall process and I am 100% happy with the service.

25 April 2025
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Reply from Co-Ownership

Thank you so much for your feedback, we really appreciate it. We wish you the very best in your new home.

Rated 5 out of 5 stars

Making a dream a reality for single buyers.

Co-ownership were very helpful and helped make my dream a reality of owning my first home at over 50 years. I was happy to take myself off the council housing list that I've been on for 20 years on a zero award. They made the process seem effortless and the compassion for individual circumstances was evident in the process. All the information is online or at the end of a phone-call or email on how to co-own your home with co-ownership. I would never have afforded my new build home without them. After renting run down homes for 30 years, it was such a joy to get my new build home. Buying a new home is stressful but co-ownership halved the stress because my repayments were far less with co-ownership than with a traditional mortgage. No matter how well you budget and account for buying for your new home, it will always cost more than you anticipated, rarely less. So having someone in the process that has no hidden costs can help enormously. Thank you co-ownership!

14 April 2025
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Reply from Co-Ownership

Thank you so much for sharing your story, it's so inspiring! We wish you the very best for the future in your new home.

Rated 5 out of 5 stars

Owning your own home

Easy to work with very quick at responding to anything enquiries etc .

Would definitely recommend any1 struggling to get on the market to go here

As I'm a very happy lady and happy kids

8 April 2025
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Reply from Co-Ownership

We're delighted to hear this, thank you for your feedback and best wishes in your new home.

Rated 5 out of 5 stars

My wife and I purchased our first home…

My wife and I purchased our first home with the help of co-ownership, was a really great experience with no really worries or issues. We enquired online, went in for a meeting to chat about affordability and how co-ownership all worked. Once we applied we were accepted in less than a week (if I can remember correctly), supplied all documents needed which again wasn’t anything unexpected.

Once we had sale agreed, the estate agent took over and with our solicitor co-ownership sorted everything out on their side for us. If we did have any questions we could call and have an answer straight away which was fantastic to see.

Overall it was a great experience, friendly and professional staff and couldn’t recommend them enough. We were finding it difficult to save for a 10% deposit with how high our rent was, and if anyone else is in a similar position I would really encourage you to look into the scheme.

27 March 2025
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Reply from Co-Ownership

It's great to hear your story, thank you for sharing and congratulations on your new home!

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