Co-Ownership  Reviews 

995
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and always ready to provide guidance throughout the entire home-buying journey. Many reviewers highlight the professionalism and empathy shown by every team member during their interactions. Consumers note that the overall service is remarkably smooth, efficient, and well-managed from the very beginning to the final steps. People deeply appreciate the clear communication, regular updates, and continuous support that make purchasing a property completely straightforward and stress-free. Buyers feel confident knowing they receive prompt responses and helpful answers to any questions that arise along the way.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently courteous,... See more

Service

Customers report extremely positive experiences with service, praising the seamless and straightforward... See more

User experience

Consumers find user_experience to be exceptional, describing the entire journey from start to finish as... See more

Customer service

Users describe positive interactions with customer_service, highlighting professional and courteous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

995 reviews

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4.9

All reviews

(995)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Co Ownership made it possible for me to purchase a house in an area that suited the kids for school.

6 December 2024
Co-Ownership  logo

Reply from Co-Ownership

We're so pleased to hear this, all the best in your new home.

Rated 1 out of 5 stars

Waste of time, don’t even bother

Seeing as I was buying first time I decided to give this a go. Phone call to be told my application would ‘likely’ be rejected due to a late payment, £100 application fee, but my luck it got accepted, give you 5 months to look for a house? Found my dream house, sale agreed, found issues in the inspection, give them a 3 week to fix it, rejected. So we’re already 10 weeks away from the deadline, so how am I meant to find another property in the next 10 weeks before meeting the deadline???? The issue in the house could’ve been resolved as I had planned for someone to look at it, but Co ownership does not allow this, £550 property assessment and £440 returned (which took a week to get refunded), who can actually be bothered with this type of stress?? Does this ‘charity’ think people have all the money in the world to waste on property assessments when trying to buy a house?? This is meant to be something to help people to get into the property ladder, but make it impossible to do so. So save your money kids and go for a mortgage, also a lot of vendors purposely avoid Co ownership applications because of the length of time ‘waste of time’ it takes to do applications. Btw, 1.8 million people in Northern Ireland and this only owns 10,000, meaning it’s not even 1% of them in NI. Do not be fooled .

Edit: from the response, so in 10 weeks I’m meant to find a house, get sale agreed (most vendors avoid Co own) pay another £550 for an assessment, and then have to wait another 3 weeks for it to fall through? Is ir meant to be ping pong until the deadline to the point I don’t have a house in the end? Instead I’m wasting £200+ ? This is not worth the stress and the horror stories are to be believed. The house I was looking at was in good condition and even advertised as ‘Co ownership’ house but even the seller knew it weren’t the stress.

30 October 2024
Unprompted review
Co-Ownership  logo

Reply from Co-Ownership

Hi Cerys, thank you for your feedback, we're sorry that this is how you feel. We have tried to contact you over the last week to understand your feedback better but have not been able to connect with you. We have looked into this and appreciate that it was disappointing that the home you wanted to purchase through Co-Ownership needed some works and the vendor was not willing to do these. As we use public and charitable monies to fund the homes we purchase we must ensure that they are of a good standard. We wish you all the best for the future.

Rated 5 out of 5 stars

very helpful

very helpful, and faster than i expected. Thank you very much!

21 November 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback, best wishes in your new home.

Rated 5 out of 5 stars

Fantastic service

Co-ownership have been a fantastic company to deal with. From start to finish through the application process, everything was clear and concise. Friendly staff to talk with and ask advice and queries.
Would definitely recommend to first time buyers. Everything has been open and straight forward.

5 November 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you so much for this feedback. Congratulations on your new home.

Rated 5 out of 5 stars

5 stars

Co ownership is the only way we could buy a home and they where excellent from start to finish couldn’t recommend enough

5 November 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you so much, congratulations on your new home!

Rated 5 out of 5 stars

Brilliant!

Co-ownership were brilliant the entire way through. Any issues that arose, were sorted the day or day after we mentioned to them. Definitely recommend.

18 October 2024
Co-Ownership  logo

Reply from Co-Ownership

Thanks for your review Kevin. Congratulations on your new home.

Rated 5 out of 5 stars

Had a great experience ,service was…

Had a great experience ,service was excellent everything was easy to fill in and process. If I had any questions there was always a helpful voice on the other end of the phone. The process was stress free and made buying a house exciting.

30 October 2024
Co-Ownership  logo

Reply from Co-Ownership

We're so pleased to hear this, congratulations on your new home!

Rated 5 out of 5 stars

Co ownership were great

Co ownership were great, we had a few minor issues with our mortgage lender requiring information changed quickly and co ownership were speedy to update this on their end causing a smooth process

18 October 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback and best wishes in your new home.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Friendliest staff who explained and simplified the whole process from start to finish. I can't rate them highly enough. If there was 10 stars , I would rate them 10

16 October 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you so much for this feedback and congratulations on your new home!

Rated 5 out of 5 stars

Dream come true

I've been trying to buy a house for over 10 years and coownership made it possible for me.
I finally have a place to call home.

11 October 2024
Co-Ownership  logo

Reply from Co-Ownership

We're so pleased to hear this. Many congratulations!

Rated 5 out of 5 stars

For me it only took upto 4 months to…

For me it only took upto 4 months to get somewhere. I thought the process moved very quickly and smoothly. The only thing I had bothered with was the Co-ownership online website but the rest of the process was quickly done.

27 September 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you for this feedback, and all the best in your new home.

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