Cncest Reviews 

2,127
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the customer service team very helpful, responsive, and quick to resolve any unexpected issues when problems happen during the purchase process. Many people appreciate the fast shipping times and the solid quality of the items received in their daily orders. Some reviewers were not happy with the return policy and experienced significant difficulties and extra costs when trying to send unwanted items back to the seller. A few other people also felt that certain delivered products had noticeable defects, were damaged, or completely lacked proper safety features upon arrival.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers praise the great quality... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised sturdy, reliable products that... See more

Customer service

Clients share positive opinions on customer service, highlighting that support teams are professional,... See more

Return policy

Reviewers highlight negative aspects of return policy, frequently reporting frustration over missing refunds,... See more

Service

People report positive experiences with service, frequently highlighting fast responses, helpful support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered this foldable mountain bike with dual suspension and mechanical disc breaks. Assembly was straight forward with clear instructions. Excellent quality product and sturdy construction. On the... See more

Rated 5 out of 5 stars

I’m still waiting to receive mine (but it’s only been 2 days) but I forgot to enter my 5% discount. I mentioned it in a reply to their acknowledgement email after my purchase and a representative name... See more

Rated 5 out of 5 stars

Absolutely amazing service placed an order here the next day cant believe it .first I thought it was a scam website thought id take my chance glad I did will definitely buy and recommend this comp... See more

Rated 5 out of 5 stars

Order arrived on time. Ultimately I didn't need the shelf and they were able to arrange return after contacting them. Replied promptly to queries.


3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2,127)

427 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WATCH OUT

WATCH OUT

Ordered a jewelry box from CNCEST: It arrived relatively quickly, but that's about the only positive here. The box was not like the picture online, it had details they had obscured or buried deep in the descriptions. When I tried to return it they attempted to charge me for the return and an additional restock, despite their website plastered with "60 day free returns" all over it. I personally believe all positive reviews are falsified, anyone who has dealt with "Clara" will know that's true. I escalated with Paypal and waiting to see the result. BE CAREFUL.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Had an issue with the product I…

Had an issue with the product I purchased being Folding Bike 26" Full Suspension Mountain Bikes Disc Brakes Carbon Steel Bicycle Adult Bike 21 Speed. Customer services resolved this and responded very quickly

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to put bikes together and customer service is rubbish

As the title says, this tricycle is impossible to put together as the instructions are either in german or french (no english) and the video they sent me doesn't explain anything.
I contacted customer services back in October, we talked for a week but I have heard nothing since! When I told them I can't put it together, they said it wasn't their fault, it was mine (I build bikes all the time, I've done about 38 with 15 of them being tricycles, so it definitely wasn't me that is the problem). DON'T BUY FROM THIS WEBSITE

27 October 2025
Unprompted review
Rated 5 out of 5 stars

I had a good experience with CNCEST.

I had a good experience with CNCEST.

I received my order quickly, but sadly, the product I got was damaged during transport. Luckily, the customer service team at CNCEST did a great job helping me to fix the issue.

Thank you, CNCEST!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased an item from Cncest.com

I recently purchased an item from Cncest.com which arrived promptly. When it arrived I discovered I had inadvertently ordered the the wrong item.
Upon contact with Cncest they were kind enough to allow me to return the item with a prepaid return label.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Chicken coop/run netting

I purchased the netting for my chicken's run, not realizing it would not work the way I hoped. I reached out to the company letting them know the netting was not going to be strong enough. Would I be able to return the product? They were very prompt with a response. I would use Cncest again for future purchases. Thank you again.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Simply excellent

Simply excellent! I got what I was looking for and got a continuous and organised support during all the time, from the payment to the delivery! Great!!

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Its very third class company and…

Its very third class company and sending faulty product i bought Agriculture cultivator i paid full amt £105.99 and i got faulty and not working when i assembled since 1 week i am sending email to company and not responding also they dont have local helpline in Uk so very pathetic and bogus service provided by company still i am waiting for refund

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Satisfactory shopping

A satisfying shopping experience; the shipping was fast, and I recommend this store. It's also worth mentioning that Molly's service was excellent.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Purchased the four horsepower 4-stroke…

Purchased the four horsepower 4-stroke motor. Checked out really good I did all the lubricants and I'll be putting it in the water shortly. So far I'm very happy with my experience and look forward to getting out on the water.

17 October 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look