Cluey Learning Reviews 

357
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the exceptionally engaging and patient tutors who significantly help build student confidence and academic understanding. Many people also find the online learning platform very easy to access and navigate for their daily educational sessions. Some reviewers were not happy with the communication difficulties and the persistent lack of responsive customer support channels. Several individuals frequently mentioned unexpected charges appearing on their bank accounts and rigid lesson rescheduling policies. Additionally, some customers noted disruptive tutor changes and occasional technical audio problems during their online study meetings.

What people talk about most

Staff

Consumers find staff to be positive, describing tutors as patient, encouraging, and highly knowledgeable.... See more

Service

Users describe ambiguous interactions with service, reflecting sharply divided experiences. While some... See more

Customer service

Customers consistently note negative experiences with customer service, pointing out that support is... See more

User experience

Reviewers mention ambiguous feedback about user experience, with deeply contrasting opinions. While many... See more

Payment

Customers consistently report frustration and dissatisfaction regarding unexpected payments and billing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The tutoring itself is great, we really liked our son’s tutor - she was fun, engaging and firm which was a really good fit as he can be easily distracted. He did alternative weeks of maths and Englis... See more

Company replied

Rated 4 out of 5 stars

Tutor was great. Lait support and ability to make teach concepts was awesome. Cluey’s ability to be flexible with lessons is tricky. School holidays dont take into account which state you live in. You... See more

Rated 4 out of 5 stars

Everything going very well for a long time. Then we had to change a tutor. Then the tutor changed another two times it was a bit disruptive. Hoping things settle down now.


Company details

Written by the company

Cluey Learning offers expert online tutoring to students in years 2 to 12. Trusted by hundreds of Australian families, we offer a series of highly-effective learning programs aligned to the Australian school syllabus. Our qualified, (WWCC) vetted tutors ensure each session is tailored to the individual student. Tutoring sessions are one-to-one, private and face-to-face and students love using the online tools including live video conference, an interactive whiteboard and real-time audio. Students also gain access to the Cluey Learning Platform, where they can complete practice exam questions anytime. Whether you’re looking to build your child's confidence, ace your ATAR score or catch up in class, Cluey offers tutoring across English, Maths, Biology, Chemistry and Physics.


Contact info

3.1

Average

TrustScore 3 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(357)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wonderful tutoring experience with Karen

Karen started tutoring my daughter earlier this year after we felt she could use the extra help with Maths as our daughter struggles with anxiety and we wanted to give her the best chance. Karen's patience and way with our daughter has been amazing they have a great relationship and I look forward to them working together again next year.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I would like to thank our English…

I would like to thank our English tutor, Robert Birrer for his patience and kindness to teach our Son this year. He enjoys his lessons very much with Robert and has improved a lot with his help and support.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Nola is an exceptional tutor

Nola is an exceptional tutor, who has gone above and beyond to support Tilly in her learning this past year. This has resulted in Tilly improving her grades in Maths & English.

16 December 2025
Unprompted review
Rated 4 out of 5 stars

Tutor was great

Tutor was great. Lait support and ability to make teach concepts was awesome. Cluey’s ability to be flexible with lessons is tricky. School holidays dont take into account which state you live in. You can cancel sessions and reschedule but it is a little messy. Not cheap but a great option when you live remotely.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

5 star math tutor!!

Claire has been instrumental in my child’s sensational results this year. The connection was instant and she was the perfect fit for our needs. I’d happily recommend Claire to anyone seeking an experienced and dedicated math tutor.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Hugo is an excellent tutor

Hugo is an excellent tutor. He is very patient with my son and has made a significant difference in his understanding of Maths. Thanks to Hugo’s guidance, my son’s confidence has grown, and his test results have improved greatly. I highly recommend Hugo & Cluey) to anyone looking for a supportive and effective tutor

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Mr robot

He is the best teacher, and do his best to help students.In the future I am looking forward to work with him if he still work with cluey. From bottom of my heart I do want to thank him everything that he do in period of time that worked with my two kids. I wash him a good luck and amazing year a head.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Donna has been nothing short of amazing!

We are so grateful to have had Donna as Eva’s tutor this year. She has been absolutely amazing. Donna is incredibly engaging, bubbly, and has such a warm, positive personality. She really knows how to connect with Eva on her level, which made such a difference to her confidence and willingness to learn.

Eva always felt comfortable and supported, and it was clear that Donna genuinely cared about her progress. We’ve seen such a positive growth in both Eva’s skills and her self-belief, and that’s a true reflection of Donna’s ability as a tutor. We couldn’t recommend her highly enough.

10 December 2025
Unprompted review
Rated 3 out of 5 stars

Tutor was fantastic, customer service not so great

The tutoring itself is great, we really liked our son’s tutor - she was fun, engaging and firm which was a really good fit as he can be easily distracted. He did alternative weeks of maths and English and the curriculum aligned with what he was learning at school. I think he struggled a bit with the online part of it but Monica was patient and helpful. He really enjoyed his sessions with her and sitting on a computer for an hour is a real effort for him, but he was always happy to be there. We are so thankful for the support Monica provided him during his school year.
Dealing with Cluey directly is tricky … understanding the payment terms and getting a reliable person to help was a challenge. We probably would have ended our relationship with Cluey much sooner if it wasn’t for the positive impact Monica had.

15 December 2025
Unprompted review
Cluey Learning logo

Reply from Cluey Learning

Hi Holly,
Thank you so much for taking the time to share your experience. We’re delighted to hear how positively your son connected with Monica — she sounds like a wonderful fit for him, and it’s great to know her patience, structure, and support made such a meaningful difference during the school year. We’ll be sure to pass on your kind words to her.

We also appreciate your honest feedback about your experience dealing with Cluey more broadly. We recognise that understanding payment terms and accessing timely support hasn’t always been as straightforward as it should be, and we’re actively working to improve both the clarity of our billing information and the ways families can reach our team when they need help.

Thank you again for sharing your perspective. Feedback like this helps us recognise what’s working well and where we need to do better.

Kind regards,
The Cluey Learning Team

Rated 5 out of 5 stars

The personal and professional…

The personal and professional relationship my son had with his tutor was wonderful.
He helped build his confidence in English and was able to freely discuss ideas... concepts and themes for his assignments and Yr 12 exam preparations.
Thank you for all you did to help Gaius this year Cluey (Benjamin) ❤️

NB- my son recieved the highest mark in 2yrs for his Y12 English subject- Thank you Benjamin

4 October 2025
Unprompted review
Rated 5 out of 5 stars

From struggling to topping the year.

Archie has done so well in Maths with Jasmine. Last year and this year (Year 9 and 10) he was top of the year for Standard Maths at school, having struggled in year 7 and 8. Would love Jasmine to know this - he was too modest to tell her!
He loves his sessions with Jasmine to cement his knowledge from class. Thank you

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Improved

My sons English grades have improved significantly since his weekly sessions with Nadine, cannot recommend her enough.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

My daughter was a very quiet girl who…

My daughter was a very quiet girl who never asked questions. She just persevered on by herself. Her tutor has given her so much confidence to ask questions in her sessions and outside her sessions with her teachers and peers. She also has the perfect fit as her tutor. She really gets how to teach my daughter which enables her to learn.

19 November 2025
Unprompted review
Rated 4 out of 5 stars

Tutor selection

Everything going very well for a long time. Then we had to change a tutor. Then the tutor changed another two times it was a bit disruptive. Hoping things settle down now.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Parents please stay away.

At the time I was supposed to study atar English the website wouldn’t let me access the session. My mother and I called, I was the only one answered by a real person while my mother was shadow banned unable to talk to someone and automatically hung up by their system, as soon as I mentioned I was on the hub he immediately changed tone and said something similar to the reviews on here “i will get someone to call you urgently” and hung up. Now I am unable to talk to a human and in the same situation as my mother, hung up by their system. This is an in depth scam and I doubt they have a real headquarters. They abuse the fact that people all over Australia have no direct contact to them to scam desperate parents in need of tutors.

15 October 2025
Unprompted review
Cluey Learning logo

Reply from Cluey Learning

Hi jamx,

We’re very sorry to hear about your experience and take feedback like this extremely seriously. We can assure you that Cluey Learning is an Australian-based organisation committed to providing transparent, high-quality tutoring and genuine support for families across the country.

We’re concerned by what you’ve described and would like to investigate this further to understand what happened — particularly around the phone interactions and access issues you mentioned. Please contact us directly at hello@clueylearning.com with your details so our management team can review this urgently.

We also appreciate your feedback regarding communication, as we’re currently reviewing how our phone and chat systems operate to ensure families can reach us easily when they need help.

Kind regards,
The Cluey Learning Team

Rated 1 out of 5 stars

Endless complaints about this company

Endless complaints about this company. Change of tutors with no notice, very little flexibility in changing sessions with notice (often no other replacement available so we just had to pay), tutors cancelling 5 mins before the session, no customer service, you literally can't get in touch with someone. Lessons that were supposed to be credited weren't. I was charged even when there were technical difficulties and we couldn't join the session. I'm now trying to get multiple refunds back, which is difficult. I'll need to go to Australian Competition and Consumer Commission to try and get funds back.
I’m editing my first review as the company has responded below, they’ve taken the time to reply to the review but still haven’t resolved my concerns. They’ve listed an email to contact them on below. The same email that I’ve sent multiple emails to that are ignored. Unbelievable

23 October 2025
Unprompted review
Cluey Learning logo

Reply from Cluey Learning

Hi Sarah,

We’re sorry to hear about your experience and understand how frustrating this must have been. We take concerns around tutor changes, billing, and communication very seriously and would like to review your case in detail.

Please contact us at hello@clueylearning.com so we can investigate your refund requests and ensure this is properly resolved.

Kind regards,
The Cluey Learning Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look