Club Pilates Reviews 

152
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported issues with subscriptions and payments, encountering unexpected charges and significant difficulties when attempting to cancel memberships. Many felt the company utilized loopholes to continue billing them despite explicit cancellation requests. Reviewers also found pricing problematic, citing it as expensive with hidden fees and a general lack of transparency. Service issues were common due to limited class availability and oversold memberships, making attendance challenging. However, some customers noted positive experiences with instructors, describing them as friendly and knowledgeable. Conversely, a small portion of people felt dissatisfied with reception staff and management, citing pushy sales tactics, dismissive attitudes, and a lack of accountability.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many praising the kindness, support, and knowledge of... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over hidden fees and... See more

Payment

Consumers find payment to be a source of frustration, with many reporting unexpected and continuous charges... See more

Price

Users describe negative interactions with price, frequently mentioning high costs for classes and... See more

Service

People report negative experiences with service, often feeling that the business model prioritizes fee... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wouldn't recommend at all. The told me it was a 3 month contract and are now harassing me, calling me and emailing me to collect for a month I paid for and didnt attend and are trying to charge me mon... See more

Rated 1 out of 5 stars

Loved the classes, instructors etc. The problem is with their policies. My entire family belonged to one club where the owner had multiple franchises. They changed the schedule at the franchise locat... See more

Rated 1 out of 5 stars

The cancelation policy at Brookenhaven studio in Georgia is fundamentally flawed. Like a debt collector they are real stringent about what they feel is due to them. I've never seen more narcissistic a... See more

Rated 1 out of 5 stars

DON’T WASTE YOUR MONEY. Pilates girl here, and a busy working mom. Their classes are always booked and have waitlists, so I was never able to get in. I originally purchased a 4 class pack, they then c... See more


Company details

  1. Fitness Center
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Gym

Information provided by various external sources

Club Pilates studios offer low-impact, full-body workouts with a variety of classes that challenge your mind as well as your body.


Contact info

1.8

Poor

TrustScore 2 out of 5

152 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.8

All reviews

(152)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Club Pilates classes are extremely…

Club Pilates classes are extremely difficult to get into during peak times (ie. after work, 5-7pm). I’m a new member since Feb 27/22 and have only been able to book and get into 2 classes since signing up. I have been on wait lists for multiple classes and not been able to get in to them. This is an expensive membership ($200 a month for 8 classes a month). To not even have the opportunity to attend my 8 classes this month due to limited classes available in the evenings is SO frustrating. I have cancelled my membership and now I was told to pay $100 for a cancellation fee!!!! Not good business practices at all.

24 February 2023
Unprompted review
Rated 1 out of 5 stars

Club pilates shady business practices

Shady business practices to get people to sign up for their contracts and not being allowed to give low ratings on Google. No low ratings on Google, when I tried to give a review it didn't even show up on their reviews or downgrade their ratings! That's questionable to begin with. They are trying to fleece people with ridiculous price for these workouts.

15 December 2022
Unprompted review
Rated 1 out of 5 stars

Overpriced

Overpriced, broken equipment, unfriendly front desk staff, cob webs on machines and bugs crawl on you while on the floor. Classes have to be booked weeks in advance.

9 September 2022
Unprompted review
Rated 5 out of 5 stars

Love it!

Been going to Club Pilates for two years and I love it! There are different types of classes and different levels and with modifications any class can be as easy or hard as you want it to be.

3 November 2021
Unprompted review
Rated 1 out of 5 stars

Waste of money if you have a regular…

Waste of money if you have a regular exercise routine or have Pilates experience. The classes are too simple and too many members complain if anything challenging is offered in regular classes resulting in very simply work out. Very few more challenging classes are offered

28 October 2020
Unprompted review
Show reviews in all languages. (152 reviews)

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