Club Med Reviews 200

Our company booked an all-inclusive corporate retreat at Club Med Punta Cana, expecting a premium experience. Instead, we were met with a series of incidents that were not only unprofessional but dangerous and discriminatory.

1. Sexual Harassment & Firing: One of our female employees was subjected to such severe "unwanted attention" and harassment by a receptionist that Club Med eventually had to terminate the employee following an internal investigation.

2. Racial Discrimination: Another employee was discriminated against by staff at the restaurant omelet bar—an incident Club Med later admitted required "reinforcing corporate values."

3. Dangerous Health Breaches: A guest room (where a new mother was pumping) was fumigated by maintenance staff who failed to check if the room was occupied. This happened alongside a pervasive bed bug/pest infestation in multiple rooms.

4. Management Incompetence: When these crises occurred, management was missing for 24 hours. When they finally appeared, they were late and offered no solutions.

Club Med’s "resolution" for these civil rights and safety violations? They offered the victims $2,000 in "travel credits" to spend more money at their resorts, contingent on signing away their legal rights.

Corporate Planners Beware: If you value the safety and dignity of your employees, stay far away from this resort. The "all-inclusive" price includes a total lack of duty of care and a hostile environment for diverse teams.

We stayed at Club Med Pragelato Sestriere expecting a high-quality family ski holiday, but the experience was extremely disappointing.

Despite booking as one family, we were placed in separate chalets about 300 meters apart, which was very inconvenient and poorly organized. For two days in a row it was almost impossible to get a taxi to go to the town or outside the resort. The reception was unable to help and offered no real solution.

In addition, there is very poor or no mobile signal in many areas of the resort, and the Wi-Fi is slow and unreliable, which makes even basic communication difficult.

For a resort in this price category, the level of service and organization is simply unacceptable. There is very little care for the guest experience, and problems are not handled properly.

Overall, this was a very poor value-for-money experience and we would not recommend Club Med Pragelato Sestriere, especially for families.

We chose Club Med Les Boucaniers (Martinique) for our very first Club Med experience. This trip was a big deal for us — we had saved up for months and were genuinely excited to enjoy the promised paradise setting and wide range of water activities.

Unfortunately, we unknowingly arrived during the local “Fête des Yoles,” a large annual event that led to the complete shutdown of all water sports for two full days, and the closure of one of the two restaurants. We were offered no alternatives, no excursions, and most importantly, no advance notice — even though we could have easily postponed our trip by a week had we been informed. As a result, we lost two out of six days in a resort that cost over €500 per day (excluding flights).

What’s most disappointing isn’t the event itself — we understand local traditions — but how it was handled. There was a complete lack of transparency, contradictory explanations between staff and customer service, and a token gesture of just €150 after several detailed and respectful messages. No real acknowledgment of the situation. No real effort to restore our trust.

Had Club Med responded with honesty and consideration, and recognized the impact of the situation, we would have gladly left a 5-star review. But after this experience, and how it was handled post-trip, we can no longer recommend Club Med to anyone expecting basic professionalism when something goes wrong.

Our family of 4 stayed at Club Med Tomamu Family suite with paid transportation of $1000 cad from airport to tomamu resort for 4 people. Stayed in room 2712

1. Zero communication on where we were suppose to go once we got out of arrivals. We had to ask Information desk whom directed us to Tour Desk. Told it’s over an hour to get to the resort and there will be a pit stop for restroom breaks. We were told to wait 20mins which the coach bus came late another 15mins.
2.
Got to the resort. Got 15min debrief from Danny from front desk. After the debriefing, Danny had a conversation in front of us with another staff that was assigned to us to host us around, saying to host another family because that other family was more VIP than us because of this conversation. We were a few minutes late to register my son for mini club for kids which was closed for the evening. (We pre-registered online) which they charged us for the first day of arrival but never used.
2. We had to take turns getting sized for ski equipment due to a child who already fell asleep in the hotel(which was one end of the resort, about 10mins walk). Hubby and oldest daughter went first. I went after they came back. When I was getting my equipment, staff told me that my husband didn’t sign for equipment and left. My husband and daughter asked the staff when he got his equipment if it was to go as he told it was off to leave his equipment at the desk. The staff never showed him or directed him to where the lockers were.
3. Day 2 of our trip. Miscommunication on my daughter ski lessons. The advanced levels start earlier than less skilled. Staff assumed my daughter was a beginner Dragon level and told us to wait as her assumed class didn’t start yet but only to find out that she was actually Tiger level which class already started so we had to rush my daughter up in the hills.
3. Departure day. We had to be in the lobby for 6:45am for 11am departure at the airport which we were. The driving conditions were very snowy. Us four and a couple in a shuttle van. Driver was driving fast around 100km/h for very snowy conditions. Driver slipped on ice on the road, the vehicle spun 360 degrees into the snow bank on the side of the road. My husband and I sustained neck, shoulder, and back sprains which we felt throughout the next few weeks. Our kids, did not get injured thankfully, however, they were very frightened after the incident, and were more apprehensive about getting into a rental vehicle, which made our future plans travelling through Asia more difficult, they were eventually able to readjust. Driver was very shaken up but continued to drive. We told him several times to slow down and take his time as the conditions were very bad car and the van kept beeping at the driver due to taking his eyes off the road or swerving. We never heard back from Club Med after reporting this experience.

This review pertains to the ski resort Club Med Les Arcs Panorama in France.

The entire purpose of this holiday was for my wife and me to ski together while leaving our youngest 3-year-old daughter at the Mini Club. However, we discovered that the "Mini" in the title referred not only to the age of the children but also to the size of the Club itself: with only 20 places (for over 1,000 people), the Club was full. Therefore, my wife and I could not ski together and had to work more than we do at home.

The parking is also very small for such a large structure. When we arrived, the parking was full. Apparently, the €9,300 per week did not include the courtesy of informing us that, given the insufficient size of the parking for all the guests, we should have reserved a spot. We had to park the car 3 km away in a public parking lot. Fortunately, there was no snow forecast this week; otherwise, our car would have been buried under 1.5 meters of snow, just like the cars next to it.

In this building, which has around 17 floors, the only two elevators are incredibly inadequate for over 1,000 people. As everyone moves at the same times, there are huge queues for the elevators in the morning. This is problematic (and creates a lot of stress) because the children's activities have fixed times. Our only alternative was to walk up 8 floors, which is good for health but challenging with two very young daughters.

There are also insufficient tables in the restaurant; every time, we had to wait in line just to get a table.

The resort is not clean as one would expect; for example, many of the mugs we found were dirty.

The staff is rude, particularly at the reception.

The interior of the place is horrible (really cheap), and from the outside, it looks like an ugly office building that could be in any city.

Notwithstanding the many inadequacies, if the Mini Club had not been so small the holiday would have been bearable. But with the Mini Club problem it turned into a nightmare.

Our holiday, which was between January 19 and January 25, was very good until the last night. I think it was good because my son did not have to deal with the kids club staff much until that night. My son was very excited for the costume party planned on Friday night. I delivered it to the team for rehearsal 1 hour before. When she came on stage, she danced with a tearful and extremely unhappy face. Apparently, she had cried a lot before and her eyes were swollen. (You can see it very clearly in the footage, 2 before the end, there are 4 girls, the only one in the middle is a boy. When I went to pick it up when the show was over, he was crying loudly. He is a very happy and social child who cries very little. He explained what happened as follows: Even though he said he didn't want to wear the costume he was wearing and that he didn't want to dance in that show, he was forced to put it on and even though he was crying, he was forced to go on stage (he had to go on stage). He stated that he was made to dance, which was already obvious. No one can bully a child like that and make him cry in a place where people come to have fun. Unfortunately, all the good memories are gone..
(club med valmorel ski resort)

After waiting for a ling time for this vacation.... i didn't receive my room until 8 pm! Even the room was ready they didn't send us any sms. And this is the room that we received!!! All the room flodded with water!!!

The time is 5:25 p.m. and we still waiting for the room in the Peisey Vallandry clubmed. From 2 p.m. the only thing that I got are apologies and explanations

We recently stayed at the Club Med in Playa Esmeralda . We were to stay at the CM in Punta Cana but a recent fire had us relocated to the CM up the coast.
The food, accommodation and beach were great. Entertainment was not as good as other CM's we had stayed at.
My biggest disappointment was that my luggage did not get loaded into the van when we left and a month later I still do not have my luggage. Calls to CM Canada Client Services were of no help as they told me to deal with the resort and they told me to deal with CM Client Services Canada. When I finally reached someone at the resort they said that until the
Punta Cana resort was up and running again they could not ship my luggage. No logical explanation was provided as to why they can't send my luggage to the airport with one of their taxis.
Numerous emails to the GM at the resort went unanswered. This was our 4th CM family trip and we typically spend between $15-$20,000 on each trip. This is not the type of client service I would expect when spending that amount of money. My experience has definitely clouded any future plans to visit another Club Med.

Good price but with a bad customer happiness

They urge you to book with misleading information, when you found out that you paid more than you should, too bad, there’s nothing they can do. And the customer relations email never ever responds to any emails.

We loved our club experience inQuebec. The resort was beautiful and the skiing was right off the resort and perfect. The food was excellent. The entertainment was fun. Only negative was the lack of a smaller bar where we could have a drink at the end of the day. The trident lounge was more of a lobby look.

I and my family have always been loyal users of Club Med. We have visited most of the Club Med hotels in China and overseas. This time, we planned to spend our family vacation at Club Med Kani from November 6th to 10th. However, it turned out to be a very bad experience:

1. The TV was broken and couldn't be fixed, wasting over an hour of our time and preventing us from taking a nap. Moreover, we had reported the issue on the next morning, so why did they wait until the hottest time of the day to come and fix it? Where could the guests go at that time?

2. We booked for three adults, but it was mistakenly recorded as two adults and one child. As a result, there was one set of amenities missing in the room, and we had to ask for everything. Even on the third day when we mentioned our intention to complain, the third set of amenities was still not provided.

3. The quality of the dinner on the first day was concerning. The serving speed was extremely slow, and even though we had informed them that we needed to leave by 9 pm, there was no improvement.

4. Later, during the meal at the main restaurant, the chef twice handed me a scorching hot plate from under the lamp, causing my thumb to get burned.

5. There were issues with the toilet, which kept running water, and also with the bathtub.

6. The coral reef beneath the water villa was extremely hard, making it impossible to stand, which contradicts the false advertising.

7. The cost of the speedboat transfer involved hidden charges, going against the all-inclusive concept. The specific price was not disclosed on the website, and an additional 440 USD was charged. Moreover, it was only in the middle of the night, one day before our departure, that someone contacted us through unofficial channels to inform us about this fee. At that point, we had no time to hesitate or make other decisions.

8. We clearly expressed our intention to file a complaint before leaving the island and requested your company's legal address, but it was refused.

Booked a ski holiday with club med through iglu ski. We booked in April 2023 and 10 days after booking my wife was diagnosed with brest cancer. It took us all by surprise and i unfortunately did not yet have the holiday insured. I appealed to club meds better nature and asked if we could postpone the holiday until summer or next winter as my wife will still be under treatment when we were supposed to go on holiday. They said NO. We had paid £425pp deposit and have now lost that for the 5 of us that cannot travel. I am gutted as we gave them 9 months notice that we most likely would not be able to travel, so plenty of time for club med to still sell the holiday. Its just pure greed isn't it? I will never book another holiday through iglu ski and club med.

Im not the one to complain but this time I just have to say that this has been the worst experience so far. We are currently here. First day had to request a room change. Room was filthy, tv has nothing to watch and every channel had static. Tiny beds, mold in the shower. They dont provide anything here no slippers no bathrobes. They do not clean your room. They take iut the trash and change. towels but no one makes your beds. The way the resort is designed if it rains you have to walk 5-10min in the rain. No provisions. 2 small shuttles run but good luck getting on one. They wont give you an umbrella unless you are VIP. No one services anyone at the pool area. Their pool is huge but if you dont have strong upper body strength or an elderly you will have to go across the whole pool tk the shallow area to be able to walk out. Deep end only has vertical metal stairs. If i had a day to write I probably wouldn’t be able to cover all the bad we have experienced so far. It has been a total disappointment. Considering there is a tropical storm here people are basically stuck in their rooms because even if you make it to the nearest restaurant you will be soaking wet. Foods isn't that great either. It seems like there is only one show that they offer every night which is lion king. We still have 5 days here but we are not hopeful. Every day there is a new disappointment. Only 1 person was kind and attentive here, Sandela, everyone else is rude and they seem like they are doing you a favour by doing their job. DO NOT BOOK. Paid 6k for this trip that offered that kids stay free. $3k per person is a rip off.

We stayed at Clubmed Cancun from 4/30 to 5/6 2023. Coming here every year and we really enjoyed it till this stay wasn’t that great. We thought that the customer service getting worse. The server’s at the Hacienda are ignoring us (not all of them) Seems like they didn’t see you come in. They don’t greet you. They don’t ask if you want something to drink. Only one lady named Linda was nice to ask us if we want something to drink. The rest are terrible, specially a server name Mario? Can’t read his name tag because it was fading. But it starts with M.A.R. …something. This guy doesn’t take our plate, no greetings, no customer service. Maybe it is just us that he was ignoring. Just terrible. I mean it was really bad.

This has to do with the travel agency that coordinates the air and resort packages for Club Med. Our reservations were booked last Nov. I’m January I received a phone call letting me know that there was a schedule change for our Jet Blue flights. The schedule now has a overnight in NYC and BOS. I was told to wait, that it’s most likely that Jet Blue will add the MSP to Punta Cana flight back to their schedule. So, I accept the change. Now that I’ve waited and Jet Blue has not added the flights to their schedule, I’m told I have no choice but to take the HORRIBLE schedule I was given in January. The agents I’ve talked to have been No Help! They have even been rude! I did as I was told to do by the Club Med travel agent in January and waited. They are telling me because I accepted the change in January, I’m stuck.
I’m expected to pay for a hotel in both NYC and BOS an additional $500-$700 which we don’t have.
The Club Med agents gave me poor information. The option I was offered in January to take another airline for an additional $300 is no longer available. Now I’m stuck having to pay for 2 hotel nights. Club Med has messed up my vacation and caused us a lot of stress months before we go.

We were a family of 9 and fortunately I phoned ahead to see what they would charge for ski rental. I thought it a bit steep so I went online and discovered the identical skis in a local shop near the Clubmed for exactly HALF the price. For our family that meant a saving of £650! When questioned on arrival as to this difference I was met with "nothing to do with us, prices are set by head office"

One month to answer my complaint and all my questions ignored. No apology. Just a question back. 'I can see you have paid'?
Surely you can do better.than this for a so called high end holiday company?

In Punta Cana, room was in neglected and customer service ranged from frustrating to non-existent. Closet was locked and unusable, safe didn’t work, no refrigerator, in room, no tissues, only 1 coffee cup, mold on toilet tank, rust on trash can. Complained multiple times, took 3 days to get closet unlocked, 4 days to get tissues, other items were never fixed. Was told by Assistant GM all would be fixed and he would call me ( he took my phone #) and late checkout would be ok. Was then refused late checkout by staff, he never called and staff “couldn’t reach him” when I asked to speak with he or GM.